UI generation

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of UI generation

    ServiceNow® Now Assist for UI generation enables you to quickly create user interface experiences by simply describing your requirements in natural language. This AI-powered feature accelerates UI creation, making it easier to design tailored user experiences without extensive manual configuration.

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    Key Features

    • Natural Language UI Creation: Generate complete UI experiences by describing what you want using everyday language, streamlining the design process.
    • Configuration and Reference Resources: Provides guidance on configuring UI generation and detailed references on properties and roles to customize and extend generated interfaces.
    • AI and Model Provider Availability: Note that some AI models and features may be restricted based on your region, data center, or compliance requirements, such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected environments, and Regulated Markets.

    Important Considerations

    • AI Limitations: The AI generates outputs based on data patterns and may not always be accurate or appropriate. It is crucial to test and review AI-generated UI elements thoroughly and maintain human oversight, especially in sensitive or consequential domains.
    • Data Processing and Privacy: To function, this feature transfers data from your ServiceNow instance to centralized ServiceNow environments, possibly hosted with third-party providers like Microsoft Azure. Data handling complies with ServiceNow’s internal policies and compliance standards.
    • Data Collection and Opt-Out: Inputs, outputs, and edits are collected to improve ServiceNow AI technologies. Customers may opt out of data collection per the instructions in the Now Assist documentation.

    Support and Troubleshooting

    For issues or questions, you can search the ServiceNow Known Error Portal, access the ServiceNow Community, or contact Customer Service and Support. Additionally, review the relevant knowledge base articles for updates on AI feature availability and regional restrictions.

    Use ServiceNow® Now Assist for UI generation to quickly create experiences by describing what you want using natural language.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about scripts (and associated script records) in which Now Assist for code generation is called. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.