Agentic development on the ServiceNow AI Platform
Summarize
Summary of Agentic development on the ServiceNow AI Platform
Agentic development on the ServiceNow AI Platform empowers developers to rapidly build and enhance custom applications using generative and agentic AI capabilities. This platform supports all development stages—from generating application components to full-stack application creation via natural language conversations, significantly reducing development time from weeks to minutes. It caters to developers of all skill levels, enabling solutions tailored to unique organizational workflows.
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Key Features
- Build Agent: An autonomous AI agent that creates full-stack ServiceNow applications from natural language descriptions within ServiceNow Studio or the ServiceNow IDE. It generates code, manages application logic and UI components, and can answer development queries. Build Agent also enhances existing custom apps by analyzing their context and generating AI agents, skills, and workflows scoped to the app’s data model. All generated agents are centrally governed via AI Control Tower and deployed through standard update sets.
- Agentic Development (Vibe Coding): An AI-driven conversational approach to application development, facilitated by Build Agent, allowing developers to build applications through natural language interaction.
- ServiceNow Otto for Creator: Provides generative and agentic AI capabilities such as app, flow, and UI generation, and includes Build Agent for autonomous full-stack app development during the development and testing phases in non-production instances.
- ServiceNow Otto for App Engine: Enables enhancement of custom applications with AI agents, skills, and agentic workflows for runtime use by application users. It offers AI assets like Now Assist Platform skills and tools for creating custom AI elements, supporting application improvement during development, testing, and post-release stages.
When and Where to Use AI Capabilities
Both Otto for Creator and Otto for App Engine are used primarily in non-production instances during development and testing. Otto for Creator focuses on rapid building and testing of applications and elements, while Otto for App Engine facilitates creating and modifying AI assets used at runtime to improve user productivity.
| Persona | Benefit | Stage in Application Life Cycle | AI Capability |
|---|---|---|---|
| Developer | Quickly build and test applications and elements with generative and agentic AI | Development, testing | ServiceNow Otto for Creator |
| Developer | Agentically develop entire applications | Development, testing | Build Agent |
| Developer | Enhance custom applications with AI assets, or build custom skills and workflows | Development, testing | ServiceNow Otto for App Engine |
| Requester, fulfiller, custom application user | Leverage AI assets in custom apps at runtime to improve productivity and efficiency | Release, post-release | ServiceNow Otto for App Engine |
Key Outcomes
- Accelerated application development from weeks to minutes through AI-driven generation and enhancement.
- Lowered barriers to app development for developers of all skill levels via conversational AI interactions.
- Streamlined governance and deployment of AI-generated application components through AI Control Tower and update sets.
- Improved end-user productivity by embedding AI assets within applications for runtime assistance.
Build and enhance custom applications using the generative and agentic AI capabilities available on the ServiceNow AI Platform. The capabilities support every stage of development, from generating application components to vibe coding full-stack applications through natural language conversations.
Agentic development on the ServiceNow AI Platform accelerates application development from weeks to minutes, enabling developers of all skill levels to build solutions for their organization's unique workflows. The ServiceNow AI Platform has tools for each stage of application development, from generating flows, to agentically developing entire applications using Build Agent inside ServiceNow Studio or the ServiceNow IDE, and enhancing existing applications with AI skills and agentic workflows.
Build Agent
Build Agent is an autonomous AI agent that generates full-stack ServiceNow® applications from natural language descriptions. You describe the application you need in the chat panel in ServiceNow Studio or the ServiceNow IDE, and Build Agent generates the necessary code, organizes files, and manages both the core logic and user interface components. You can also ask it general questions about developing on the ServiceNow AI Platform.
Build Agent can enhance existing custom applications with agentic capabilities. It evaluates existing app context, such as tables, roles, business rules, and metadata, and generates in-app agents, skills, and agentic workflows scoped to your application's data model. Generated agents are automatically registered in AI Control Tower for centralized governance, and all artifacts deploy through standard update sets.
For more information, see Build Agent.
Agentic development and vibe coding
Agentic development, or vibe coding, is an AI-driven approach to app development in which you build applications through conversations with AI. On the ServiceNow AI Platform, Build Agent makes agentic development possible.
For more information, see Agentic development on the ServiceNow AI Platform.
ServiceNow Otto for Creator
ServiceNow Otto for Creator includes generative and agentic AI capabilities that can make developing on the ServiceNow AI Platform more efficient. You can use the generative AI skills available with ServiceNow Otto for Creator, such as app generation, flow generation, and UI generation. ServiceNow Otto for Creator also includes Build Agent, an autonomous AI agent that can develop full-stack applications ready for deployment through conversations using natural language.
For more information, see .
ServiceNow Otto for App Engine
ServiceNow Otto for App Engine enables you to enhance custom applications with AI agents and skills that application users can leverage at runtime. With ServiceNow Otto for App Engine, you have access to Now Assist AI assets, such as Platform skills, AI agents, and agentic workflows, as well as the tools for developing custom AI assets using AI Skill Kit and AI Agent Studio.
For more information, see ServiceNow Otto for App Engine.
When and where to use AI capabilities
You can use both ServiceNow Otto for Creator and ServiceNow Otto for App Engine when developing custom applications.
ServiceNow Otto for Creator is primarily used when developing, enhancing, or testing custom applications in non-production instances. Creators and developers can use the ServiceNow Otto for Creator AI capabilities to quickly build applications and application elements, which are then deployed to production instances.
ServiceNow Otto for App Engine is also used when developing custom applications in non-production instances. Creators and developers can modify Now Assist AI assets, or they can create custom skills, AI agents, and agentic workflows. Once the custom application is deployed to a production instance, application users can then leverage the AI assets to help streamline their workflows and improve efficiency.
| Persona | Benefit | Stage in the application life cycle | AI capability |
|---|---|---|---|
| Developer | Build and test applications and application elements quickly with generative and agentic AI capabilities. | Development, testing | ServiceNow Otto for Creator |
| Developer | Agentically develop entire applications with Build Agent | Development, testing | Build Agent |
| Developer | Enhance custom applications with Now Assist AI assets, or build custom skills and agentic workflows. | Development, testing | ServiceNow Otto for App Engine |
| Requester, fulfiller, custom application user | Leverage AI assets in custom applications at runtime to help improve productivity and efficiency. | Release, post-release | ServiceNow Otto for App Engine |