ServiceNow Otto for App Engine

  • Release version: Zurich
  • Updated June 2, 2026
  • 2 minutes to read
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    Summary of ServiceNow Otto for App Engine

    ServiceNow Otto for App Engine enables customers to enhance custom applications by integrating AI agents and skills. It provides tools to explore, configure, and use AI within the ServiceNow platform to augment application functionality efficiently.

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    Key Features

    • AI Integration: Leverages artificial intelligence and machine learning to deliver predictive capabilities and intelligent automation in custom apps.
    • Configuration and Usage: Offers guided processes to configure and utilize AI agents and skills tailored for specific business needs.
    • Data Processing: Transfers data from customer instances to centralized ServiceNow environments or third-party cloud providers (e.g., Microsoft Azure) following strict internal policies to ensure compliance and security.
    • Data Collection and Improvement: Collects inputs, outputs, and user edits to enhance AI technologies, with options for customers to opt out of data collection if desired.

    Important Considerations

    • Availability of AI models and features may be limited based on customer location, data center region, or regulatory compliance requirements (including in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted environments, and regulated markets).
    • AI-generated outputs may not always be fully accurate, complete, or appropriate; customers must test and supervise AI results carefully, especially in sensitive domains such as healthcare, finance, legal, security, and infrastructure.
    • Users must adhere to ServiceNow’s AI Acceptable Use Policy, which governs responsible and ethical use of AI capabilities.

    Support and Troubleshooting

    Customers can access resources such as the ServiceNow Community, Known Error Portal, and Customer Service and Support for assistance with ServiceNow Otto for App Engine.

    Use ServiceNow Otto for App Engine to supercharge custom applications with AI agents and skills.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

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    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.