Associate Record to Email action

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Associate a record with an Email [sys_email] record so that you can track which record is affected by the email.

    Roles and availability

    Available as a Workflow Studio ServiceNow core action. Users with the flow_designer or admin role can add an action to a flow and define configuration details.

    Fields

    Field Description
    Email Record Email [sys_email] record that the Target Record associates with.
    Target Record Record to associate to the email record

    Output

    This action updates the Target field on the Email [sys_email] record.

    Example

    In the following example, a process owner adds the Associate Record to Email action under an inbound email trigger. The user has also added a Create Catalog Task action in the flow. In the Email Record field, the user selects to associate a record to the email that triggered the flow. In the Target Record field, the user selects to associate the Catalog Task [sc_task] record that is created in the Create Catalog Task action.