Building playbooks

Fully automate your cross-enterprise business processes by linking flows, actions, and subflows together in a playbook.

A playbook consists of a trigger and activities, and activities are organized into stages.

Triggers

A trigger is an operation that tells your playbook to start a run. Each trigger has a type and conditions that must be met. Triggers only fire for record operations that are interactive or made by users. For more information, see Triggers.

Stages

Group activities by the stages of your business process, and sequence activities in an order that makes sense for your cross-enterprise workflow. For more information on stages, see Stages and activities.

Activities

An activity represents one step in your business process, and the record for an activity is called an activity definition. For more information on activity instances and activity definitions, see Overview and activity definitions.

• Getting started with Playbooks
  Learn the basics of designing an automated process for your organization. Get an overview of how Workflow Studio Playbooks work in the ServiceNow AI Platform®.
• Triggers
  Triggers specify when to start running your playbook.
• Stages and activities
  In Playbooks, an activity represents one step in your overall business process. You can sequence many activities together in the stages of your process.
• Playbooks in Workflow Studio
  Playbooks are ServiceNow AI Platform® representations of cross-enterprise processes for your organization. Create and activate a playbook to run your digitized business process on the ServiceNow AI Platform.