Using Workflow Studio

Create a Workflow Studio component to automate a workflow.

Workflow Studio allows you to create and manage workflow components.

Building flows

Flows automate a repeatable multi-step process. When the flow trigger conditions are met, the flow runs a sequence of reusable actions and flow logic to complete the process.

Building subflows

Subflows automate a repeatable multi-step process that also produces an output needed by another process. When a playbook, flow, or script calls a subflow, the subflow runs a sequence of reusable actions and flow logic to complete the process and produce output values.

Building actions

Actions automate a repeatable task or operation within a flow. Flows run actions by passing them data as inputs. Actions run a sequence of steps to complete the task, and pass data to the flow as outputs.

• Building flows
  Workflow Studio is the default ServiceNow AI Platform process automation builder used to create flows. Workflow Studio replaces the Workflow Editor.
• Building subflows
  Workflow Studio is the default ServiceNow AI Platform process automation builder used to create subflows. Workflow Studio replaces the Workflow Editor.
• Building actions
  Workflow Studio is the default ServiceNow AI Platform process automation builder used to create actions. Workflow Studio replaces the Workflow Editor.
• Building playbooks
  Fully automate your cross-enterprise business processes by linking flows, actions, and subflows together in a playbook.
• Building triggers
  A trigger contains the start conditions for your automation. You can create separate triggers for each flow or create a reusable saved trigger that you can use in multiple flows.
• Designing playbooks
  After building playbooks in Workflow Studio, Playbook Experience administrators can configure the layouts and further customize playbook functions during runtime.
• Running playbooks
  Using Playbooks as an agent or fulfiller.
• Using decision tables
  Using decision tables in Workflow Studio, you can create, modify, test, and update decision tables for use in your workflows and applications. You can also create decision tables in Workflow Studio and then modify them in Excel.
• Building spokes using Spoke Generator
  Automate integration tasks by creating a sequence of reusable actions to develop custom integrations called spokes.