Robotic Process Automation (RPA) Spoke

  • Release version: Zurich
  • Updated July 31, 2025
  • 5 minutes to read
  • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Robotic Process Automation (RPA) Spoke

    The Robotic Process Automation (RPA) Spoke in ServiceNow allows flow designers to integrate and manage RPA processes within their workflows. It provides a set of actions and subflows to control attended automations, manage work items in queues, trigger and monitor bot processes, and handle user assignments to robots and automation processes. This enables seamless automation orchestration between ServiceNow and RPA Hub.

    Show full answer Show less

    Key Features

    • Work Item Management: Add, update, and fetch work items in RPA queues, including handling sensitive data with encryption and managing priority, status, and SLA.
    • User Assignment: Assign and unassign users to attended automation processes and attended robots, with status feedback for workflow integration.
    • Bot Process Control: Start, stop (including graceful stop), and change the life cycle stage of bot processes. It also handles robot pool considerations and reports failed or pending robots.
    • Job and Status Monitoring: Fetch created process jobs and their execution status, providing detailed job and robot-level information to track automation performance.
    • Package Management: Verify hash codes of package versions to validate manually uploaded automation packages and import package attachments automatically across environments.
    • Subflows for Automation: Pre-built subflows to start and stop bot processes and import package version attachments, simplifying integration and automation lifecycle management.

    What This Enables for ServiceNow Customers

    With the RPA Spoke, ServiceNow customers can tightly integrate RPA capabilities into their workflows, enhancing automation capabilities without leaving the ServiceNow platform. Customers can:

    • Efficiently manage work items and automation queues directly from flows.
    • Control and monitor bot processes with detailed status information and lifecycle management.
    • Assign and manage user interactions with attended automations and robots, ensuring proper control and access.
    • Automate package version management and deployment across environments with hash validation and import capabilities.
    • Leverage subflows to streamline common RPA operations, reducing the need for custom development.

    This integration facilitates improved automation governance, visibility, and operational efficiency, helping organizations maximize their RPA investments within the ServiceNow ecosystem.

    With Robotic Process Automation, your flow designers can use actions to assign and unassign users to and from an attended automation process, add work items to a queue, update work items, fetch process jobs, get the status of a process job, and trigger a bot process.

    Table 1. RPA actions
    Action Description Action inputs Action outputs
    Add WorkItem to Queue Action Adds WorkItem in a specified queue in the RPA Hub application and returns the WorkItem ID.
    • Queue Name: Record
    • Name: String
    • Content: String
    • Type: String
    • Priority: String.Choice
    • Stage: String
    • SLA: Date/Time

    The maximum limit for Content field (Request Content and Response Content) is 8000 characters.

    If the Is Work Item Name Sensitive check box on the associated work queue form is selected, the data in the Request Content field is encrypted. Sensitive data with encryption is stored in the work item, so that it can be passed to the RPA Desktop Design Studio or robots.

    • Action Status: Object
    • WorkItemID: GUID
    • IsNameExists: Boolean
    • status: String
    • message: String
    Assign User to Attended Automation Process Action Assigns a user to the attended automation process.
    • Process Name: Record
    • Username: Record
    • Action Status: Object
    • status: String
    • Message: String
    Assign User to Attended Robot Action Assigns a user to the attended robot. Username: Record
    • Action Status: Object
    • status: String
    • Message: String
    Change Life Cycle Stage Status of a Bot Process Action Changes the life cycle stage status of a bot process that is not retired.

    If a bot process is in Build life cycle stage status, if you have the required role, you can update it to Published state, but you cannot update it to In Maintenance.

    If a bot process is in Published life cycle stage status, if you have the required role, you can update it to In Maintenance state, and vice versa.

    • Process name: Record
    • Life cycle stage status: Choice
    • result: String
    • message: String
    • Action Status: Object
    Fetch Created Jobs Action Fetches the process jobs in RPA Hub.
    • Process Number: String
    • Robots: Array[String]
    • Action Status: Object
    • Result: String
    • Jobs: Array[String]
    • startedRobots: Array[String]
    • pendingRobots: Array[String]
    Fetch Execution Status Action Fetches the execution status of a specific process job in RPA Hub. Process Job Number: String
    • Action Status: Object
    • ProcessJob: Object
      • Process Name: String
      • Robot Name: String
      • State: String
      • Started At: Date/Time
      • Completed At: Date/Time
      • Message: String
    • status: String
    • message: String
    Fetch Work Item Status Action Fetches the status of specific work queue items, asynchronously. Work Queue Item ID: GUID
    • Action Status: Object
      • Code: Integer
      • Message: String
    • WorkItem: Object
      • sysId: String
      • name: String
      • type: String
      • priority: String
      • status: String
      • lockedBy: String
      • additionalComments: String
      • requestContent: String
      • responseContent: String
      • deferredTill: Date/Time
      • sla: Date/Time
      • created: Date/Time
      • startedOn: Date/Time
      • completedOn: Date/Time
      • lastStartedTime: Date/Time
    • status: String
    • message: String
    Start Process Action Triggers a specific bot process in RPA Hub and returns the status.
    • Process Name: Record
    • Robots: Array[String]

      Ignore an entry in this field if a robot pool is assigned to the bot process.

      When invoking the Start Process Workflow Studio action, the robots that are in the In Maintenance life-cycle stage status are treated as failed robots.

    • Action Status: Object
    • Result: String
    • Robots: Array[String]
    • Process: String
    • Failed Robots: Array[Object]
    Stop Process Action Stops a bot process. If Graceful Stop is enabled, this action gracefully stops the bot process.
    • Process Name: Record
    • Robots: Array[String]
    • Wait For Graceful Stop: True/False

      If this check box is selected, then bot process must stop gracefully.

      For more information about stopping a bot process, see .

      For more information about Graceful stop, see .

      For more information about Robot Pool, see .

    • Result: String
    • Action Status: Object
    • Robots: Array[String]
    • Process: String
    • Failed Robots: Array[Object]
    Unassign User from Attended Automation Process Action Unassigns the user from the attended automation process.
    • Process Name: Record
    • Username: Record
    • status: String
    • message: String
    • Action Status: Object
    Unassign User from Attended Robot Action Unassigns the user from the attended robot and retires the attended robot. Username: Record
    • Action Status: Object
    • Status: String
    • Message: String
    Update Process Parameter Action Updates the Value field for the process parameter.
    • Process: Record
    • Parameter Name: String
    • Value: String
    • status: String
    • Action Status: Object
    • message: String
    Update WorkItem Action Updates work queue items.
    • Queue Name: Record
    • WorkItemID: String
    • Stage: String
    • DefferedTill: Date/Time
    • Name: String
    • Priority: Choice
    • Status: Choice
    • Request Content: String
    • Type: String
    • Remarks: String
    • SLA: Date/Time
    • Response Content: String

    The maximum limit for Request Content and Response Content fields is 8000 characters.

    If the Is Work Item Name Sensitive check box on the associated work queue form is selected, the data in the Request Content field is encrypted. Sensitive data with encryption is stored in the work item, so that it can be passed to the RPA Desktop Design Studio or robots.

    • IsNameExist: True/False
    • Status: String
    • Message: String
    • Action Status: Object
    Verify HashCode of a Package Version Verifies the HashCode of a package version in RPA Hub to validate the HashCode of the manually uploaded automation zip file with the associated package version record.

    For more information about verifying the HashCode of a package version, see .

    Package Version: Record
    • Action Status: Object
    • Message: String
    • isAttachmentValid: True/False
    Table 2. RPA subflow
    Subflow Description Subflow inputs Subflow outputs
    Import Package Version Attachment Subflow Imports the package version attachments automatically for a package version. To automatically migrate the package attachment (automation zip file) from a lower (non-production) to a higher (production) environment.

    For more information about importing a package version attachment in RPA Hub, see .

    • Email: Email
    • Package Version: Record

    After the attachment is uploaded successfully or if an error occurs while uploading the attachment, an email notification (if email is provided as an input) is sent to the user who performs this import attachment action.

    Start Process Subflow Triggers a specific bot process in RPA Hub. Returns process job details.
    • Process Name: Record
    • Robots: Array[String]

      Ignore an entry in this field if a robot pool is assigned to the bot process.

      If a process job is not in the Running status, the robot that is associated with the process job is treated as Failed in the Start Process subflow output.

    • Failed Robots: Array[Object]
    • Stopped Robots: Array[String]
    • Pending Robots: Array[String]
    • Process Jobs: Array[String]
    • Result: String
    • Message: String
    Stop Process Subflow Triggers a specific bot process to stop in RPA Hub. Returns robots details and process job status. If Graceful Stop is enabled, this subflow gracefully stops the bot process.
    • Graceful Stop: True/False
    • Process Name: Record
    • Robots: Array[String]
    • Failed Robots: Array[Object]
    • Stopped Robots: Array[String]
    • Pending Robots: Array[String]
    • Process Jobs: Array[String]
    • Message: String
    • Result: String