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We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...
I have a request to allow REST API access to our ServiceNow instance.The issue I have is that our users are Single-Signon with Multifactor Authentication.Has anyone succeeded in profiling an interactive user with this kind of authentication to access...
I have upgraded the Dashboard/Reports to Platform Analytics and I am now receiving the "undefined" record count. I have create the data visualization from scratch with the same results. Any idea why its not recognizing the group by? Any help is app...
Hello , I have created testcase to submit record producer (sp) . but it fails with client error - unparseable date with some user sys id. if I uncheck checkbox - Failed on server error , test runs smoothly without failing. My doubt is that is...
Hi Team , can someone please guide me how to create a report for **MTTR** - Time worked on the ticket? Much appreciated your help .
Hi Team,Several users have reported slow performance while working in ServiceNow Workspace. Page loading times are longer than expected and navigation occasionally becomes unresponsive.What areas should I investigate regarding:Client-side performance...
Hi All,We regularly migrate Update Sets between Development, Test, and Production environments.I would like to understand the best practices for:Preventing missing dependenciesValidating update sets before migrationHandling conflicts during commitsMa...
We are in the early stages of using the CMDB / SGC Workspace for data certification. The self-service nature of it is great because with the old process, our people would have to check a box and type in a comment regarding what they wanted done with...
Hello @crowe1288greg , @AndersBGS @nitin gupta1 @Tanushree Maiti. @Dr Atul G- LNG Could you please explain how email notifications are sent in the problem management process? While receiving notification recipients it appears that some users re...
the whitelisting is done, mcp server is set and visible in build agent. but run into this issue when i try to build a ui page- sn_wdf_mcp_client.MCPRequestExecutor: Tools are not supported for the client server session
Hi all, I tried connecting to the figma mcp server from ServiceNow instance. the credentials are authenticated in the workflow data fabric and connect hub but the MCP server does not show up in build agent what step am i missing?Thank youRad
I am trying to setup life cycle mapping . we have custom status choices on CI table which are not used for Asset. When i try to setup the life cycle mapping it gives me a discrepency report saying there is no valid asset-ci mapping found. my question...
Body:Hello Experts,A user currently has access to modules and records that were not intentionally assigned. After investigation, I suspect the access may be inherited through another role.What is the best approach to:Identify inherited roles?Trace ro...
Hi Community,I have created a Flow Designer workflow that should trigger when a record is created/updated. However, the flow is not executing automatically.I have verified:Flow is publishedTrigger conditions are configuredUser permissions appear corr...
Hi everyone, I'm currently trying to limit Microsoft Intune imports via Service Graph Connector to phones / handheld computing devices only and exclude laptops, desktops, and other managed endpoints. So far I've tried several approaches: ETL filterin...
I want to create a report where I want to have the RITM record fields, RITM variables values and the approval record fields on the list view of the the report. I know we can create a database view to join the approval table and RITM table. But I am e...
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