Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...
Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" ▶ Jump to the Interactive Known Issues Companion This page gives Platform Analytics customers a transparent, current view of what to expect during adoption — ...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Together with Rob Koeten I am releasing the CSDM 5 Information Management Implementation Guide (v1.0)—a comprehensive guide for information governance, data lineage, and compliance automation across the enterprise using the ServiceNow AI Platfor...
The Problem Worth Solving If your organisation is deploying AI — whether that's a NowAssist skill, a custom agent on AWS Bedrock, or a third-party SaaS tool like Zoom's meeting summarisation — you already have an AI governance problem, even if you ...
Hi all,We’re currently implementing CSDM and ran into a usability challenge when users need to select values on records (e.g. incidents, changes).In theory, the process assumes users know the Business Service → Service Offering → CI structure.However...
Is there a fix or work around for this...If a user has UI16 enabled and they go to self-service -> Dashboards then data visualizations. When the user selects a report build in CORE UI, the report doesn't open instead their homepage loads. Short vide...
Hi Everyone,We are currently reviewing a large number of ServiceNow Discovery Home errors across the following categories:ConfigurationInternalCredentialsNetworkCMDBMany of the error records only contain IP addresses, and we are finding it difficult ...
Hi Community, We are trying to Integrate SolarWinds with ServiceNow for alerts management. We are successfully getting all the alerts, but I want to get more information on those alerts from SolarWinds. How do I do that?Here when you see in Additiona...
I'm running into an issue with Platform Analytics (Automated Breakdowns) and I'm hoping someone can point out what I'm missing. I have a custom Choice field on the Problem table:Field: u_response_typeValues:PredictiveProactiveReactiveI want to create...
On my instance, when I try to open Agent AI studio, it shows "Security constraints prevent access to requested page" can anyone help to solve this?? I have the required roles admin, sn_aia.admin, sn_aia.viewer.
Hi Community,I'm facing an issue while importing CMDB data from Excel into ServiceNow and would appreciate any guidance.EnvironmentImporting CI data from multiple Excel files (different CMDB classes).Using Import Sets and Transform Maps.Target tables...
I’m trying to determine how (or if) we can report on usage of Platform Analytics Workspace dashboards. I already have an indicator for the classic dashboard framework using the sys_ui_navigator_history table to show the top 10 most accessed dashboard...
Hi. I would really like to thank everyone who have replied to my post regarding CIS-DF exam before.It was very helpful and have learned how much contents I must study to be familar with to pass the CIS-DF exam.I plan to take the exam 6 weeks later fr...
Dear All, what could be the reason ?User reported ServiceNow dashboard visibility issue for business users. Business users are able to see only tickets logged by themselves, not all business. Thanks !
Dear All, what could be the reason ?User reported ServiceNow dashboard visibility issue for business users. Business users are able to see only tickets logged by themselves, not all business. Thanks !
Hi All, I have few visualizations with group by and stack by options which are no longer working. When I try to create a new visualization, I can no longer see option to add second group by option? Has this been changed in Australia release? Before A...
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