Products

Featured Ask Me Anything with the Flow by ServiceNow Team

Hi everyone, I'm Eric, a Product Manager at ServiceNow. I'm joined by a group of Flow by ServiceNow experts to answer your top questions. What we do We're part of the team shaping Flow and where it's headed next. Our favorite thing to do? Listen to ...

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Featured Stop Installing, Start Assessing: AI Readiness Has a New Home

If you have used the AI Readiness Evaluation store app to evaluate instance readiness for adopting ServiceNow Otto and Agentic AI capabilities in AI Search, Virtual Agent, IT Service Management (ITSM), Customer Service Management (CSM), and HR Servic...

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Featured Welcome to Flow by ServiceNow! Quick orientation.

This space is for Flow by ServiceNow: a new, standalone AI service desk that works inside Slack, Microsoft Teams, and email. You ask for help in plain language and it resolves the request. It runs without a full ITSM implementation or CMDB migration....

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Featured NLU Virtual Agent announced for deprecation

September 2026 ServiceNow is deprecating NLU Virtual Agent functionality as part of the broader transition to AI-native, LLM-based experiences: ServiceNow Otto. NLU-powered Virtual Agent topics, the NLU Workbench, and associated channel integration...

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Featured Introducing the QuickStart Implementation Series – Starting with USEM Episodes 1-6: Vulnerability Response

We are excited to welcome you to the Unified Security Exposure Management (USEM) QuickStart Implementation Series, your step-by-step video guide to implementing ServiceNow USEM from the ground up, starting with Vulnerability Response (VR). This s...

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Best Practices
Security Operations
ServiceNow Adoption
ServiceNow Implementation
Unified Security Exposure Management
Vulnerability Response

i want to get first 10 incidents list

Hi All,How can i retrieve the top 10 incident records from the incident table using JS/Glide Record?For Example, i want to retrieve the 10 most recently created incidents.Could someone please provide an example script.Thank you.

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CSDM foundation organizational hierarchy guidance

Beyond the CSDM 5 white paper, for the CSDM Foundational stage/domain, where can I find the best guidance for establishing an organizational hierarchy for the company, business unit, and department tables? And does guidance exist to describe the pros...

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Unexpected behavior after upgrading to Australia

I installed ServiceNow Otto for IT Service Management (ITSM) on our Dev environment, running Zurich at the time. After playing around with the configurations, I built a custom AI Agent to be used with the LLM Virtual Assistant. It worked as intended....

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Platform Analytics Dashboard Filter – DB View String/Value Field Not Available in Filter Field Selec

Hi ServiceNow Community,I have a Catalog Item with a Date/Time variable:Name: appointment_date_timeType: Date/TimeI need to filter my Platform Analytics dashboard based on the appointment date/time entered on the Catalog Item.Since the variable is no...

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At a Glance' panel should remain collapsed by default when opening a case

Hi Team, I need to collapse at glance details in sidebar by default. Any way how we can achieve it?

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How can I select an object name during object-based IRM setup?

Hi GRC experts,I’m looking for guidance on setting up an object-based RAM. I created a new RAM in the sn_risk_advanced_risk_assessment_methodology table and set the assessment type to Object, but I’m unable to select an object name or add an object u...

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Garbled Japanese characters of company records imported by MID server

Hello! We discovered some core_company records imported through the MID Server that have garbled characters (Shift-JIS encoding) in their names, which are originally in Japanese.When we restore these garbled records, we usually find that a separate r...

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On Chat window users chat and response agents unable to see

Hi Team , There is an in Active Chat Agents are not able to see users reponses and user chat what would be the problem where exactly need to check what was the fix for this can anyone please faced this type of issue , please help me with the ste...

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Best scalable way to manage ServiceNow platform requirements for small teams

Hi everyone,I recently joined my organization as a ServiceNow Platform Admin. We currently have ITSM, and most ServiceNow platform requirements, enhancements, technical work, and development work are being tracked through Incidents or Catalog Request...

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Availability tracking mechanisms for scoped applications

Hi team,We are evaluating options to monitor the health and availability of a custom scoped application in datacenter. What ServiceNow-supported mechanisms are available to track scoped app availability? Are there recommended approaches for scoped ap...

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Agile Guidance for Enterprise Agile Planning + Collaborative Work Management

ServiceNow offers two complementary and connected agile planning solutions—Collaborative Work Management (CWM) and Enterprise Agile Planning (EAP)—designed to support organizations at every level of agile maturity.In the attached deck, you’ll get a p...

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CWM FAQs and Tips

In this article you'll find a running list of our most frequent FAQs and Tips for using and implementing CWM. Feel free to add your own tips in the comments or ask a question!The following information is based on the May 2024 store release of CWM. ...

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The New Way for MID Servers to Authenticate: Private-Key JWTs

The New Way for MID Servers to Authenticate: Private Key JWTs As ServiceNow, and the industry at large, moves toward a future without Basic Authentication, we're changing how MID Servers connect to your ServiceNow instance. This is rolling out now in...

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MID Server

No data (N/A) in benchmarks (Success Dashboard)

Hello,We have recently opted-in for benchmarks, but after 2 weeks, we still have no score (N/A) on any KPIs (ITSM, ITOM, HR, etc). We are on parth 7 Australia.Is it a certain delay in servicenow to compile data and show it on Success Dashboard? Aanyo...

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Flow Product Demos & Capability Highlights

In this series of videos, I wanted to personally walk you through some of the core capabilities and design decisions behind Flow by ServiceNow. If you're new to Flow or a admin looking to get started, these offer a great first glance at how the syste...

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