Products

Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

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Featured Introducing MCP for SPM

Introducing MCP for SPM Introduction AI clients are quickly becoming where work starts. Goal owners, portfolio managers, and project managers are already asking Claude, Microsoft Copilot, and Gemini to summarize, analyze, and plan, but the answers...

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Strategic Portfolio Management

Featured Build EmployeeWorks plugins with ToolSmith

Build EmployeeWorks plugins with ToolSmith Have you ever needed to get something done at work, but had to ask a colleague which system to use or how the process works? We’ve all been there. Employees shouldn’t need to know which system handles th...

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Featured AI Passport: business context for every AI agent, at every enforcement point

Most organizations control their AI agents with policy. A gateway checks a rule before the agent calls an API; a policy engine decides whether a tool call goes through. That works until the rule needs something the request doesn't carry: who answers ...

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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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AI Search
Best Practices
KCS
Now Assist

ServiceNow Mulesoft Integration to move excel from ServiceNow to Mulesoft and then SAP?

How to complete ServiceNow Mulesoft Integration to move excel from ServiceNow to Mulesoft and then SAP for Custom Application in Australia?

Question

"We Don't Upgrade until the first patch!" - Surprise, Patch 2 is GA!

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, How often have you heard customers say, "We don't upgrade to a new ServiceNow release until the first patch"? I've heard that quite a few times over the year...

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Resolved! How to translate a 'Field message' on a 'Catalog UI Policy Action'?

On a record producer there is a 'Catalog UI Policy Action' that outputs a message on the form using the 'Field message' value.Have been asked to translate the value displayed on the form from English to German. I have tried sys_ui_message, sys_transl...

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Maximum Length Supported for Catalog Variable Choice Text(Select Box)

Hi Community,I have a Service Catalog variable of type Select Box with manually defined choices. Some of the choice labels are quite lengthy, and I'm observing display/usability limitations in the catalog form.I'm trying to understand:Is there a docu...

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SGC - Intune

Hi All, I have configured the SGC–Intune advanced data source, but I’ve noticed that Android device data is being imported into the Computers table instead of the Handheld Devices table.Has anyone encountered this behavior before, and what could be c...

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Entity drilldown for downstream classes and populate associated Risk in Platform Analytics dashboard

We need to filter L4 Compliance Risks (sn_risk_risk) by Legal Entity (sn_grc_profile where class = Legal Entity) in Platform Analytics dashboard.The Risk instance (sn_risk_risk) references a direct Entity, but this is often a downstream RAU/Business ...

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Need to cancel wait for message in do the following in parallel

Below is my requirement ,can you please suggest .1.In flow designer i have used "do the following in parallel" and used 2 wait for message .2.Wait for message is waiting for event to trigger .3.If any one of "Wait for message" action is processed i...

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Resolved! ACC - Host Data Collection Failed

Hello Everyone, Agent was successfully installed on Windows machine and status UP in Servicenow. When i click on Collect host data getting failed Error in Recent Input Queues: error getting assets for check: error fetching asset: Response Code 503",...

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Incident Closure via REST API Fails with "Cause code" Mandatory Data Policy Exception

Hi Team,We are facing an issue while resolving Incidents through the ServiceNow Table API.When updating an Incident to the Resolved state via a REST API PUT request,we receive the following error:{"error": {"message": "Operation Failed","detail": "Da...

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Social Benefits Playbook catalog items missing after application repair

Hi, I have been working on the PSDS module in that I encountered some issues,please help me to resolve it. We are using the ServiceNow Australia release. The following catalog items are missing from the sc_cat_item table and are not available in the ...

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ServiceNow Arc Hub

ServiceNow Community Hub ServiceNow Arc Your personal AI assistant, governed for the enterprise. Start with these community articles to learn what Arc does, how to get value from it on day one, and how it is governed. Getting Started · Oct 26, ...

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For GRC Issue records, when a user adds one or more Risk Statements, the related Control Objectives

For GRC Issue records, when a user adds one or more Risk Statements, the related Control Objectives should be automatically added to the Issue based on the predefined relationship between Risk Statements and Control Objectives.

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need help on Certification task/Data Manager Policies in CMDB Workspace

Hi Can someone help me to figure out the below issue and fix them1. If assignee of the certification task is trying to reassign the task, it is asking for routing reason and simply re assigning the task without populating the assignment group and as...

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How to dynamically include 4,000+ Procurement Catalog Items in an Order Guide

We are designing an Order Guide for hardware procurement and need advice on the best architectural practice to include a large catalog dynamically.Catalog Setup: We have a Procurement Catalog containing 4,000+ Hardware Catalog Items (pc_hardware_cat_...

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Need Alert or popup in Inbox page of SOW

I want to display an alert or a popup in workspace inbox page. Im able to do that with components but when there is other record opened like incident or interaction then user clicks on inbox page the alert component is hiding under the record. Can yo...

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