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On the final evening of Knowledge 26, Idris Elba stepped behind a set of turntables at the Sphere in Las Vegas. Most people in the audience knew him as an Emmy nominated actor and, more recently, as a ServiceNow spokesperson. Fewer knew he's been ...
Rahul Tripathi is SVP & GM of the Service Operations Business Unit at ServiceNow, responsible for ITSM, ITOM, and CMDB/ServiceGraph. Previously he served as CPTO at Skytap and CTO at Nutanix. I've spent the better part of three decades building tec...
The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...
We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...
What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI agents. The rollout is tied to individual store app release schedules, differe...
I have created a granular delegation, but approval is not shown to the delegated user1. and assigned the
We have an OOB before query Business Rule (Order: 100) on the sys_user table that restricts access to inactive users. Currently, only admin and specific privileged users can view inactive user records. As a result, tickets (such as RITMs/Incidents) r...
Hi All,I need to swap overview and details tab of em_alert table which is on service operation workspace. I tried through UI builder but it's not working. Please suggest other ways.Thank you!!
data synchronization failure for VITs Qualys Status: Closed / Fixed. (The vulnerability has been scanned, remediated, and verified as gone on the target asset).ServiceNow Status: Open / Active. (ServiceNow is failing to receive or process the update...
Hey everyone, I'm Ryan, an engineer on ServiceNow's Forward Deployed Engineering team. We're a team of experts and builders who've gained deep AI deployment expertise at tier 1 technology companies and research labs. We're certified experts on the...
Hi Team, could you please help me on this. iam creating a change bridge line.but with href is also not able to get.here is the script in flowvar content = {contentType: "HTML",content:"<html><body>" +"<p><b>Change Number:</b> " + fd_data.trigger.curr...
Remediation target date is calculated based on the risk score ? how its updating ? Target date is receiving from the qualys or servicenow updating? remediation target rules how its wokring?
Hello All , I have created an item in Snow and a task .I have set the initial state of this task at 'On Hold' .I want to change this state automatically from a date time (DD/MM/YYYY HH:MM) .If this date is reached , the task will change the state fro...
Hi Experts,i integration the M365 profil and we are pulling the accounts and subscription. However, the subscription are coming without "microsoft" in the publisher field.Thus the reconciliation isnt done properly: a softwaremodell is automatically c...
With time worked I can record the time spent working on a task, but how can I track actual start and end time of the time worked?
Hello Everyone I am onboarding Microsoft entitlements into ServiceNow SAM Pro and need guidance on how entitlement records should be created for a Microsoft Enterprise Agreement (EA) and Server & Cloud Enrolment (SCE).Scenario:Microsoft contract term...
I've enabled Business Rule 'Append Internal Chat Transcript' in my instance.While testing I observed for Closed Completed transcript is attaching. But for Closed Abandoned transcript is not attaching. Scenario 1: User Live agent support request raise...
Hello Folks,I am currently updating an entitlement record in ServiceNow for the following part number:Part Number: 7JQ-00343Product: SQL Server Enterprise Core ALng SA 2LHighlighted in Yellow color is auto populated field result based on Part Number....
Hi,I use Schedule Reports module in Zurich version. Recently our company upgraded it to Australia version, in that a new module is there i.e. Schedule Exports.First I created 6 visualizations and added them in the scheduled exports at 9 am but what I...
Hi everyone,I am working on the Now Learning Simulator task: "View a list of incidents and personalize the list, as well as update some fields using the List Editor."Task Instructions Followed:1. Navigated to All > Incident > All as Platform User (pl...
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