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Featured Join us for Nexus Security & Risk 2026

ServiceNow's Security & Risk Customer Community Event: Nexus Security & Risk   As AI reshapes the security and risk landscape, staying connected with the community tackling these challenges has never been more important. We'd like to invite our Servi...

  • Article
  • AI Agents
  • AI Control Tower
  • Audit Management
  • Business Continuity Management (BCM)
  • Integrated Risk Management (IRM)
  • Operational Resilience
  • Policy and Compliance Management
  • Risk Management
  • Security Incident Response
  • Security Operations
  • Unified Security Exposure Management

Featured Share Your Resource Management Challenges

Your feedback shapes our priorities. While the Resource Management customer feedback sessions have given us valuable insights, we want to make sure every voice is heard — not just those in the room. If you're running into friction managing resources ...

  • Article

Featured CIS Data Foundation Certification Is Live, Free Through June 30

  EA TRAINING & Learning • Limited Time OFFER CIS Data Foundation Certification Is Live, Free Through June 30 The EA Product Team · April 2026 We're excited to share that the Certified Implementation Specialist – Data Foundations (CIS-DF) exam cover...

  • Article

Featured ServiceNow EmployeeWorks: Introducing Employee Slate

Employees don't need more answers. They need things to get done.   Most employee experiences still get in the way: siloed tools that don't talk to each other, disjointed integrations that break workflows, and portals built for browsing instead of act...

  • blog

Daily job warning after Australia upgrade.

After Dev was pushed to Australia, this error appears every time the daily [ITSM Analytics] Daily Data Collection job runs.The SD.Outages.Changes indicator source has a fact table of cmdb_ci_outageI'm not familiar with this stuff but I think these sc...

  • Question

Knowledge Article Template approval flow issue

I created a custom Knowledge Article Template. When I select a Knowledge Base and choose this custom template, the article is created successfully. However, when I click Publish, the approval workflow is not triggered.The same Knowledge Base is confi...

  • Question

Comment reminder to the caller after 5 and 20 business days

So I was trying to build a scheduled flow. The requirement is that I need to send comment reminder email to the requested user when the incident state is awaiting customer after 5 and 20 business days. I am like half way through the flow but I am stu...

  • Question

I want to consum open request for a particular item via API.

Hello community! I'm creating an external application to automate some particular things but, for this purpose, I want to consume open requests for a particular catalog item through an API connexion.  I'm trying to find info and I'm not able to do it...

  • Question

How Is the Escalation Field Being Populated on Problem Records?

Hi, We currently do not have any escalation feature or escalation configuration implemented for Problem Management in our ServiceNow instance. However, I noticed that there is an "Escalation" field available on the Problem record, and this field is b...

  • Question

Freeze Timesheets Dynamically

Recently, I got a requirement where I need to freeze timesheets every month, but with a twist: the deadline for regular users had to be different from the deadline for their managers.This is a common but tricky challenge for any organization. A simpl...

  • Question

Resolved! Scripted REST API Permissions

I am on Zurich.I have instance "A" and on this instance I have a user account marked as both "machine" and Internal Integration User. This user account is linked to a role which is linked to a REST API's "execute" ACL.This ACL is linked to a scripted...

  • Question

Resolved! How the Recent incidents filter works in SOW

Hello Community, Can anyone let us know how the below highlighted related list filter works in SOW because some users it's showing for some users it's not showing any records. Any filter criteria configured for this?  Thanks,Nagesh

  • Question

Unidentified script continuously updating form field

Hi everyone,I've been troubleshooting an issue for the past couple of days and could use some guidance. A specific field on a form is updating continuously (approximately every minute), and I need to identify the exact script, Business Rule, or workf...

  • Question

ways of working with the system integrator

Hi AllCan anyone share best practice collaboration tooling when working with the system integrator, e.g. teams, SharePoint that both parties can access?Cheers

  • Question

An issue with Script Variable

Hi all,I am new to ServiceNow and I am struggling with an issue on Zurich edition. I am currently  following this exercise (Developing for Flow Designer) but unable to complete it because I get an error when I try to create an input variable. I get t...

  • Question

Agentic AI: The Evolution of Intelligent Automation in ServiceNow

Ana Clara Pessan ServiceNow Partner Talent Strategist ana.pessan@servicenow.com March, 5, 2025     In the world of artificial intelligence, the evolution of workflows is transforming how companies operate. Within this landscape, ServiceNow is leading...

  • Article

Facilities Dashboard

Hi all,I was wondering if anyone would be willing to share a dashboard you use in FSM for a facilities manager and/or triage center—something that shows metrics like open tickets by trade, etc.Thank you in advance for any examples or screenshots you’...

  • Question
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