Products

Featured Reduce Installation Friction: Streamline Your App Experience with the New Store Entitlement Flow

Major Updates to Application Manager & Store Introduction Imagine discovering every app your business needs—right in your instance, with zero friction. That’s now a reality. With the latest updates to Application Manager and the Store, those pain...

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Featured Welcome to ServiceNow Impact - Let's Get Started!

So you’ve purchased ServiceNow Impact – congrats! Now that you have it, let’s make sure you know exactly what you’re getting, how to use it, and where to go to learn more. Before we get into any specifics, the FIRST thing you should do is download ...

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ServiceNow Impact

Featured Knowledge Management Academy: Past and Future Sessions

The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

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Featured AI-Powered Search: Retrieve Vulnerability Response Data Using Natural Language

Security teams are not lacking data. They are lacking time, clarity, and confidence when making decisions under pressure. In Vulnerability Response, analysts and IT remediation owners constantly ask questions such as: Which vulnerabilities are inter...

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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

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Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Resolution notes for incident resolved on the emplyee center

Hello; guysI need to show the resolution notes for incident when it's resolved for caller on the employee center Can anyone know how to do it please? Thank you so much

Question

Hide HR case from specific users

Hi everyone,I’m trying to restrict visibility of HR Lifecycle cases (sn_hr_le_case) for a specific population so that i'll be hidden from the portal as well, but I’m seeing unexpected behavior.i created one ACL but when impersonating the user and typ...

Question

Accidentally added variable to wrong catalog item — captured in active Update Set

Hi Community,I am a fresher working in ServiceNow DEV. I created a catalog item named Laptop Request and an Update Set named Laptop_request_Dev_1, which is currently in progress.While observing an existing catalog item (Mobile Request, inactive, crea...

Question

"Suspend Task" button on HR task in HR Agent Workspace

Hello, "Suspend Task" button on HR task in HR Agent Workspace is missing.How can I modify UI Action "Suspend Task", specifically Workspace Client Script to have the same functionality as on classic view? Thanks,Nelli.

Question

GAC

What are the ways to designate data tables when Guided Application Creator (GAC)? Choose 3 answers Upload an existing PDF Create a new table on the platform Use an existing table on the platform Upload an existing spreadsheet Upload an existing word ...

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Resolved! 🚀 Exploring ServiceNow Flow Designer: Best Practices & Insights

Hi ServiceNow Community! I wanted to open a discussion and share some thoughts on Flow Designer, and also learn from your experiences.As we all know, Flow Designer is an incredibly powerful tool for automating processes without writing code, and it’s...

Question

Resolved! Service Graph Connector for Tenable - Error: "Zero or More than One File Attached" during test load

Hi Community! We’ve installed the Service Graph Connector for Tenable(x_tsirm_tio_now) to bring assets into the CMDB from Tenable. The connector setup was successful, and we received a 200 OK(success) response when testing the connection.The connecto...

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ITSM Core Process Diagrams release on Now Create

As ITSM Now Create users would of noticed the process diagrams in the Process Guides and Workshop presentations are embedded images. To make life easier the diagrams for the following are released on Now Create as zipped Visio files Incident, Change,...

Article

HR task is created of type collect employee input, saying invalid or not authorized in portal

HR Template:And when task is created only it should assign to assignment group but assigned to is also assigningflow:i had to give additional details in task because they are not invoking with template invoked@Mark Manders Please help

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Unable to create jira tool in servicenow devops change (OAuth), token obtained

Hi community,Im facing a persistent issue while integrating Jira with servicenow devops change velocity via OAuth, despite following the following the official docs and successfully obtaining OAuth token, the Jira tool creation step in devops workspa...

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DETAILS IN SOW

Hi, I want to make the tab first in the SOW, meaning it will be the default. I tried changing the ORDER in the sys_ux_app_route table, but it doesn't help. Does anyone have a solution for this by chance?

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Resolved! Unable to install GRC products in PDI?

I recently got a new PDI and I'm unable to install any of the GRC products; when I search for "GRC" nothing shows up?

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Resolved! Control Attestation's Questions

1. Are Attestations meant to be reviewed by the Compliance team? The functionality of the Control Attest State does not allow for Compliance to followup after the Control Owner attests/adds evidence because it automatically 'completes' the attestati...

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Issue: fixed_query Not Applying in Legacy/Custom Workspace List

While configuring a specific list in a legacy/custom Workspace, you might want to use a fixed_query instead of a condition query. The expected behavior is that the list should filter records based on the fixed query defined in the sys_ux_list table. ...

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accessibility
UI Builder : Next Experience
usability
Workspace : Next Experience

Display comment

I need to make sure that comments and work notes is displaying and not clearing out after clicking a ui action button in workspace. I also need to save the record The current behavior is it is clearing out after clicking the button.

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