Products

Featured Introducing The Developer Passport: Brazil Release Preview

Introducing The Developer Passport: Brazil Release Brazil release season is officially here, and Developer Passport is back for round two. If you caught the Australia release preview, you already know the drill. However, if this is your first ...

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Featured AI Gateway Is Back — What's Coming on September 10th, 2026

AI Gateway as part of AI Control Tower is back on September 10th. This post is a heads-up on what's coming and why it matters. A full GA article with documentation links and getting-started guidance will follow at release. What is AI Gateway AI G...

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Featured Risk Demo Library, featuring Risk capabilities for the Brazil (Q3 26) release and all previous releases

Get a quick overview of the latest ServiceNow Risk capabilities for Q3 26 (Brazil), including ServiceNow Otto (formerly called Now Assist). You will see a summary of new Risk and compliance features with demos PLUS links to our library of past relea...

Article
GRC
Integrated Risk Management (IRM)
IRM
Privacy
Smart Assessment

Featured Third-party model providers are becoming the default for Now Assist skills and agents

What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI agents. The rollout is tied to individual store app release schedules, differe...

Article
Release Updates

Featured Join us for Nexus Security & Risk 2026

ServiceNow's Security & Risk Customer Community Event: Nexus Security & Risk As AI reshapes the security and risk landscape, staying connected with the community tackling these challenges has never been more important. We'd like to invite our Servi...

Article
AI Agents
AI Control Tower
Audit Management
Business Continuity Management (BCM)
Integrated Risk Management (IRM)
Operational Resilience
Policy and Compliance Management
Risk Management
Security Incident Response
Security Operations
Unified Security Exposure Management

How to edit the preview popup for incident list view?

In service operation workspace incident list view there is a preview button, once the user clicks that button preview popup will come with some details of the incident. How to edit that preview popup window. I have to make read-only for all fields an...

Question

Restrict IT tickets from Tasks on EC Pro

We have created a dedicated Employee Center Pro portal for the HR team, while IT users access a separate portal. Our requirement is to ensure that IT-related tasks, such as RITM approvals, do not appear in My Tasks and that only HR-specific to-dos (f...

Question

Understanding the AI Inventory Data Model in ServiceNow: Product Models, Digital Assets, and CIs

The Problem Worth Solving If your organisation is deploying AI — whether that's a NowAssist skill, a custom agent on AWS Bedrock, or a third-party SaaS tool like Zoom's meeting summarisation — you already have an AI governance problem, even if you ...

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Introducing the Autonomous Workforce: AI Specialists as your new teammate

ServiceNow introduces a new agentic capability, AI Specialists, that join your team, work your incidents, and continuously improve over time. The first delivered out-of-box AI Specialist, the L1 Service Desk AI Specialist, is now generally available....

Article

How to dynamically populate Survey Header / Introduction fields

Hi everyone,I am building a Customer Satisfaction Survey that triggers automatically via Flow Designer when a Project record (pm_project) changes to "Closed Complete". The Requirement:The requirements document states that the survey form itself needs...

Question

Standard Change Template is not visible on the "com.glideapp.servicecatalog_category_view" table

Hello Community, I recently encountered an issue with a Standard Change template that is not appearing on the com.glideapp.servicecatalog_category_view page. To access the template, I followed the steps below:Navigation:Change → Create New → Standard...

Question
Change Management

Life Cycle Mapping for life cycle stage and life cycle stage status

Hi All, We are looking to start utilizing the Life cycle stage and life cycle stage status attributes to become better aligned to the CSDM Model and have a few questions around the choices that are available as we build out the lifecycle mapping tabl...

Question

Conversational AI Integration Between Now Virtual Agent and Slack

Hello community,I'm still working my way through AI and Now Assist but I have a quick question but may require a longer answer. I'm required to do set up an integration with ServiceNow and Slack.The Use Case is Conversational Incident Management, whe...

Question
AI Search
Natural Language Understanding (NLU)
Virtual Agent

GitHub Copilot + ServiceNow SDK: Converting an existing app to Fluent

Hi Everyone,I am exploring how to use VS Code, GitHub Copilot, and ServiceNow SDK/Fluent for local ServiceNow development.I have an existing ServiceNow application that was built directly in the ServiceNow instance. I can pull the application to my l...

Question

Would like to enable users to complete ServiceNow Approvals from within MS Teams

Has anyone successfully set up a connection from ServiceNow to MS Teams to allow users to complete approvals directly from MS Teams? We are able to complete other types of approvals in Teams - I get a notification and can navigate to the "Approvals"...

Question

Logical division

There is a project xyz company and abc companyThere is a logical division we need to restrict the access for both company how many ways we can achieve this

Question

Does now-sdk capture changes into the application's selected update set?

I'm using the ServiceNow SDK to build and deploy apps. I expected the tables and columns I create this way to be recorded in the application's selected update set, but after deploying nothing appears in it at all.I want to confirm whether this is the...

Question

On ESC portal when search KB its showing KB record. Not correct view

We have observed an issue with the Knowledge Search on the portal. If a user searches for an article and presses Enter, the search result leads to an incorrect record display. However, selecting the same article from the suggested search results work...

Question

Column is hiding from List view

There is one affected user when the list view load in a customized workspace, the "State" column is hiding. This happens only in specific sys_ux_list.The other list are ok, it shows the "State" in the column but not on this specific sys_ux_list. But ...

Question

Resolved! Vulnerability query using, Vulnerable Item (VI), a Remediation Task, and Server Name

I am trying to create a query using the tables Server CI (CMDB Class), Remediation task and Vulnerability Item, and looking for an output with server name, OS, vulnerability item and remediation task number (VULXXX). I can create a relationship betwe...

Question
CMDB
Vulnerability Response