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Featured NLU Virtual Agent announced for deprecation

September 2026   ServiceNow is deprecating NLU Virtual Agent functionality as part of the broader transition to AI-native, LLM-based experiences: ServiceNow Otto. NLU-powered Virtual Agent topics, the NLU Workbench, and associated channel integration...

  • Article

Featured Guidelines for Requirements Gathering

If you are just starting with ServiceNow and need help on how to gather requirements, we have you covered.  The attached document can be used as a template and guideline for collecting requirements.  It does not cover all products, but it provides a ...

  • Article

Featured Conversational Interfaces Academy is now part of AI Academy in 2024!

  Breaking News!: Starting January 9th, 2024, the Conversational Interfaces Academy day and time slot will feature the AI Academy. The Virtual Agent and Now Assist will now be featured in the AI Academy. Agent Chat and Sidebar will be featured in ot...

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  • Advanced Work Assignment
  • Agent Chat
  • Sidebar
  • Virtual Agent

Featured In-Platform Language Support Guide

This post will act as a stickied one stop shop with as many useful links as possible on the topic and will be regularly updated. This post is currently being updated with some of the new features in Australia. Keep coming back often to see what's add...

  • blog
  • Agent Workspace
  • Configurable Workspace
  • CSM
  • HR Service Delivery
  • HRSD
  • ITSM
  • ITSM: General
  • Mobile
  • NOW Platform

Creating and editing Epics in CWM

I am struggling with the new capability of Epics within CWM.  This is what I've done:I have created a test board to pull in Epics and Stories for a team. The team is an Agile team type and also has CWM Role permissions The roadblocks I'm facing:When ...

  • Question

Why are there 2 sprint fields when creating a story?

If I'm not mistaken CWM Sprint references sn_cwm_sprint and Sprint references rm_sprintMy question is for a UX perspective why are both shown and is it the intended use of CWM for net new items to use/show both sprint fields.It also seems the CWM Spr...

  • Question

Deactivated Taxonomy Topic Reappearing in Portal

Hi Team,I'm facing an issue where a deactivated taxonomy topic continues to be displayed in the portal even after being removed.Troubleshooting steps already performed:Deactivated the taxonomy topicCleared cacheRemoved the parent topic associationRes...

  • Question
  • Tokyo

Data Import in OTSM using Service Graph Connector, IntegrationHub ETL

Hi All,I am working on importing Operational Technology (OT) CI data into CMDB using Service Graph Connector (SGC) and IntegrationHub ETL.We are using the sg_ot_excel_staging template, and the standard fields are being imported successfully through t...

  • Question

Team-level agile planning in CWM

Team-Level Agile Planning with Collaborative Work Management If your team plans work in sprints, manages backlogs, or uses agile methods to deliver projects, Collaborative Work Management (CWM) provides the tools you need—with the flexibility to wor...

  • Article

Try It button throws error Virtual Agent

I deleted a deprecated Vocabulary Source called "knowledge_pb", created another with the same name but different configs, retrained the model, and then, when I tried testing it through the Try It button, it threw the error below.The button is pulling...

  • Question

Integrate ServiceNow with Microsoft 365 : A step by step guide!

Integrate ServiceNow with Microsoft 365 : A step by step guide!     NOTE: Installing these plugins will enable Employee Center on Microsoft Teams.  Microsoft integration plugins are not available on Personal Developer Instance (PDI).Optional: Watch...

  • Article

Bulk Reassignment of Approver for Risk Assessment

I need help configuring a Reassignment button for the approver of a risk assessment in the workspace. Currently, if the approver is no longer working for the organization the team has to recreate the assessment to trigger a new approval, I need it so...

  • Question

Vocabulary Source cannot be deleted

I need to adjust the Vocabulary Source knowledge_en, however, the fields entered during the Vocabulary Source creation cannot be modified afterward. Therefore, I tried to delete this deprecated Vocabulary Source to create a new one, but it says it's ...

  • Question

Resolved! How to translate a 'Field message' on a 'Catalog UI Policy Action'?

On a record producer there is a 'Catalog UI Policy Action' that outputs a message on the form using the 'Field message' value.Have been asked to translate the value displayed on the form from English to German. I have tried sys_ui_message, sys_transl...

  • Question

Dashboard tab is missing in CWM(Collaborative Work Management) board.

I Installed plugin for Collaborative Work Management(Australia), but I am unable to see the Dashboard tab on CWM board.below image from instance dashboard tab is missing below image is from ServiceNow doc dashboard tab is visible.Monitor and track wo...

  • Question

Armis Centrix™ v26.4 Product Release

Please join the Armis from ServiceNow Product and Product Marketing team where we will be highlighting the new and updated features of the Armis Centrix™ platform and their business value.    More details to come. Save your spot and register now. Reg...

  • Event
  • Armis from ServiceNow
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