Other ServiceNow Products

Featured Guidelines for Requirements Gathering

If you are just starting with ServiceNow and need help on how to gather requirements, we have you covered. The attached document can be used as a template and guideline for collecting requirements. It does not cover all products, but it provides a ...

Article

Featured Conversational Interfaces Academy is now part of AI Academy in 2024!

Breaking News!: Starting January 9th, 2024, the Conversational Interfaces Academy day and time slot will feature the AI Academy. The Virtual Agent and Now Assist will now be featured in the AI Academy. Agent Chat and Sidebar will be featured in ot...

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Advanced Work Assignment
Agent Chat
Sidebar
Virtual Agent

Featured In-Platform Language Support Guide

This post will act as a stickied one stop shop with as many useful links as possible on the topic and will be regularly updated. This post is currently being updated with some of the new features in Australia. Keep coming back often to see what's add...

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Agent Workspace
Configurable Workspace
CSM
HR Service Delivery
HRSD
ITSM
ITSM: General
Mobile
NOW Platform

Featured Forecast the demand for your resources to resolve your ongoing influx of tasks

Have you wondered how you can staff the right number of agents to meet your expected demand to resolve tasks over time? SUMMARY In the Workforce Optimization for ITSM application, using historical data from multiple sources, you can accurately fo...

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Featured Onboarding Guide for ServiceNow Customers and Buyers

Welcome to ServiceNow—The AI control tower for business reinvention We are thrilled to welcome you to the ServiceNow family. You’re now part of a proud culture of passionate innovators including 85% of the Fortune 500. Each is using the ServiceN...

Article

Recommended training for Devops Change Velocity

What training is recommended to help prepare a Change Manager and our Product Development Teams for use of Devops Change Velocity? The development teams use GitHub, and DCV will be used to automatically register Changes.

Question

WSD Space Name/Title updates successfully but cross-scope errors are displayed during save. Impact?

Hi Community,We are using Workplace Service Delivery (WSD) with Indoor Mapping enabled.When updating the Name/Title of a room record (sn_wsd_core_room), the update completes successfully and the new value is saved. However, the following errors are d...

Question

Unable to view reports on the landing page on workspace

For some users, i am getting the below error when i impersonate them - You do not have the required permissions to view this content. Access is restricted by the report_view ACL. Please contact your administrator for assistance I started facing this ...

Question

How to manage version control if a rollback is required?

hello servicenow community,i am looking for guidance on best practices for managing version control when a rollback is required. if i deploy the release of version x.2, but then encounter an issue and am required to rollback to version x.1, how do i ...

Question

You can hide or delete the "X" button for End Conversation in VA.

I'm trying to find a way to delete or hide the "X" End Conversation button, because when the consumer clicks this button, it ends up ending the interaction and the status automatically changes to Closed Complete status.Another problem has been the At...

Question

PDI issues - I see Bad Request This combination of host and port requires TLS.

I have issues accessing my PDI, I see: it's already a week now, any ideas? thxBad Request This combination of host and port requires TLS.

Question

Integration of SAp Ariba with servicenow

Hello experts,We want to integrate sap ariba with servicenow .As per doxumentation we can leverage erp integration framework to fetch primary data from Ariba to servicenow. What about catalogs (supplier products, contracts and pricing) Even for prima...

Question

Help needed - regarding Supplier Onboarding Playbook

When i first opened Supplier Onboarding OOB playbook i got a below message. your playbook is auto updated. but after clicking on Activate - it shows an error that there are missing fields but in the backend the values are there i tried to revert it...

Question

Three ways AI helps in tasks creation in CWM

A practical guide to use AI to create your tasks in CWM If you are a knowledge worker, a team lead planning the work or a team member executing it, and you have a goal to get your work onto a CWM Board without building everything from scratch by hand...

Article
Collaborative Work Management

Sidebar discussion integration with Teams won't work if an external user is added to the discussion

Hi all, I have activated the Teams/Sidebar integration, and I am able to create a discussion from ServiceNow and get a response back to ServiceNow from Teams as long as there are only internal users in the discussion. I have created a case with Servi...

Question

Watch On Demand: Managing Supplier Risk at Scale: How ServiceNow Does It on ServiceNow.

Supplier risk doesn't wait for your next scheduled review. Sanctions changes, compliance gaps, financial instability, and performance issues can surface at any stage of the relationship. And when the signals live in disconnected systems, the response...

Article

Issue In now assist for APO

I am trying to configure Now assist for APO. I have enable the plugin and also activate the invoice data extraction skill but it is not working how can we resolve this issue.

Question

Time Allocation in CWM

Are you able to track time to a task in CWM as you would in other spaces?

Question

S2P Workspace List Navigation - Can Category/Sub-category Items Be Renamed, Hidden, or Created?

Hi Community,I am working with the Source-to-Pay (S2P) Workspace and would like to understand the configurability of the left-hand navigation panel under the Lists tab. In my instance, the navigation contains categories and sub-c...

Question

Displaying "Tags" for Connected Records in CWM

Hello everyone, Hopefully, there is a simple solution to my question, although I'm certain I already know the answer to it. We're in the middle of rolling out CWM for a few groups, and they've asked if it's possible to display and modify tags appli...

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