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01-16-2023 11:19 AM
Good afternoon,
When searching in HR Agent Workspace, a filter is being applied to only show ACTIVE cases. I've checked Search Application Configuration and Search Source Filter, but can't seem to find the table/setting which is applying this filter.
Does anyone have any experience or guidance on where to modify this behavior?
Solved! Go to Solution.
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HR Service Delivery

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01-16-2023 04:18 PM
You need to change the HR case filter condition in Search Source record of HR Workspace. Please see default filter blow:

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01-16-2023 04:18 PM
You need to change the HR case filter condition in Search Source record of HR Workspace. Please see default filter blow:
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01-17-2023 06:07 AM
Perfect, thank you so much!