How to bypass SSO for external users with local login 'login.do'

[Sayali Adhav]

Hi,

Currently we are implementing HRSD module and trying to find out , how to provide access to new hires to the Employee service portal so that they can complete their on boarding process before they join the company. 

We came up with the solution where we will create a user in SNOW from brassring and provide them local user id and password (not the SSO) to login into ESC portal. We have SSO configured to our system and when we login via external user's ID SNOW is redirecting that user to SSO page. 

How to login to ServiceNow without going through SSO page only for external users? 

[Ankur Bawiskar]

@Sayali Adhav 

You can try taking the new hires to portal page which is public. I haven't checked this

try checking these links

How to make a record producer and catalog item public on a CMS page

Is it possible to make the record producers public on Service Portal?

Public Record Producer for NonAuthenticated Users

Regards
Ankur

[Sayali Adhav]

Thanks @Ankur Bawiskar . I guessed the same.

Currently I am struggling with an issue where users are being redirected to CMS portal and there is a script with is redirecting them to SP portal. I am not able to find a script which is doing that. I tried changing SPEntryPage script include but it did not work. Do you know how to stop landing user on CMS portal page and take to directly to required portal page.

[Ankur Bawiskar]

Hi,

check any system property configured for that

Regards
Ankur