The CreatorCon Call for Content is officially open! Get started here.

HR Service Delivery (HRSD)

Deliver a modern AI powered employee experience from hire-to-retire.

Read Latest Release News

Hot Topics

Zurich Release Deep Dive Blog – HRSD
blog

Zurich Release Deep Dive Blog – HRSD

Zurich Release Deep Dive – HRSD This blog aims to be...

Akul Sharma
Now Assist for HR: Quick Start Guide
Article

Now Assist for HR: Quick Start Guide

Welcome to the Now Assist for HR Quick Start Guide! ...

Melody Young
Growth Experiences Configuration Guides - Zurich
Article

Growth Experiences Configuration Guides - Zurich

Growth Experiences* Conf...

Kristine French
Live on ServiceNow: HR Service D...
Event

Live on ServiceNow: HR Service D...

09/10/2025

Lolita Honkpo
May 2025 Store Release Deep Dive – HRSD and Now assist for HRSD
blog

May 2025 Store Release Deep Dive – HRSD and Now assist for HRSD

amrithaanayak

Getting Started

Welcome Guide

Product Checklist

Quick start guide for HRSD

FAQ

Release updates -ServiceNow

Measure and Grow

Measuring Success

Product Docs

Performance and Measurement

Value Measurement

Connect at events

Live on ServiceNow: HR Service Delivery Academy

Online 10/08/25

Live on ServiceNow: Create seamless mobile-first employee experie...

Online 10/09/25

Webinar | Pioneering the Agentic Future of Work: ServiceNow's AI-...

Online 10/14/25

Live on ServiceNow: Employee Center Academy

Online 10/15/25

On Demand Events

2025 HR Service Delivery Academy - Upcoming & Past sessions
Article

2025 HR Service Delivery Academy - Upcoming & Past sessions

amrithaanayak

Resources

What's New Blog

Zurich

What's New Blog

Release Notes

Store

Now Create

Activity in HRSD

Ask a Question

Question status: Question status:

Sorted by:

Featured Zurich Release Deep Dive Blog – HRSD

Zurich Release Deep Dive – HRSD This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have dependency on a family release. This will be...

blog
Case and Knowledge Management
Enterprise Onboarding and Transitions
Human Resources Service Delivery

Featured May 2025 Store Release Deep Dive – HRSD and Now assist for HRSD

This blog aims to be a deep dive blog on the features coming in Journey Designer and Now Assist for HR May 2025 store. Some of the features may have dependency on a family release. This will be called out in the feature section. Contents Now Assi...

blog

Featured HR Multi Instance Integration application

This blog aims to be a quick overview of a new application, HR Multi instance Integration (HR MII). The ServiceNow HR Multi Instance integration application enables inter instance communication between the provider instance and a consumer instanc...

blog

Reference qualifier for HR cases based on COE Security policy

Hi experts I'm looking to fix a flaw in ServiceNow HR security where a case can be assigned to a group and/or user who does not have access to view or edit the case due to the COE security policy configuration, ServiceNow have advised that there is n...

Question
Human Resources Service Delivery

How to View a Flow Execution on a custom Table?

When working with custom tables, you might notice that the Flow Execution (Operational View) isn’t directly accessible.Here’s how you can add UI Action to open the flow context for records on a custom table. Overview: We’ll create: A UI Action (Cl...

Article

How to Extract a List of Plugins That Need to Be Upgraded?

If you want to quickly find which plugins or applications have updates available in your ServiceNow instance, here’s how you can do it: Steps: You can get this information from the sys_store_app table. Apply the following filters to narrow down the ...

Article

🚀 Quick Fix in ServiceNow HRSD – HR Criteria Not Evaluating? Here's What Solved It!

The Challenge:I noticed that the HR Record Producer was still visible to a user who should have been restricted by the "Available For" HR Criteria. The criteria were correctly configured, but it wasn’t working as expected.易 Root Cause: HR Criteria e...

blog
Employee Service Center
Human Resources Service Delivery

ServiceNow capture signature from external signature pad integration

Please help me with a solution related to my question wanted to know how does service now capture a signature from an external signature pad

Question

Email content is disappearing for HR Agents

Some HR agents are reporting that when they are typing emails in SNOW, the content is not saving and is disappearing. , Krishna from the HRSC have experienced this issue all of this week. It sounds like it is happening when they are copying from a SN...

Question

"Skip" button Displaying Inline Within Checklist Item Text

I'm experiencing a display issue with theHR Task where the "Skip" button appears inline within the checklist item text instead of being positioned separately (e.g., to the right of the item or as a separate action). how can i change the placement of...

Question

Now You Know: Employee Workflows Newsletter (October 2025)

New & Noteworthy The 2025 Workforce Skills Forecast is here! This collaborative report, created by ServiceNow and Pearson, highlights the impact of AI on the world of work. By 2030, more than 8 million jobs in the United States will be affected by A...

blog
Case and Knowledge Management
Employee Service Center
Enterprise Onboarding and Transitions
Human Resources Service Delivery

Resolved! Public comments box is showing up as private work notes

They select the 'Comments' feature but the box shows yellow like a private work note and the button to submit it belongs to the private work note. They have to click out of the Comment and back into the Comment to get it to work. If they don't pay at...

Question

Resolved! How to Filter Users with HR Profiles

Hi, I've already created an Advance Reference Qualifier in Variable Set for Opened For/ Subject Person referenced to table [sys_user] and to filter only users with HR Profiles but since this is a query, loading of users in drop down takes 3-5 seconds...

Question
Human Resources Service Delivery

Gif image on notification not working in outlook which has been sent from ServiceNow

Hello,I have a requirement to send birthday wishes notification to users and the notification content will contain happy birthday gif image. It is working in preview email in email logs, but not working in outlook.I have stored gif image on image tab...

Question

AI Agents in Action: Small Wins That Make Big Impact — What Will You Build?

I was on a call with a customer who told me that, in some months, their HR team receives over 100,000 cases by email, funneled through more than 200 shared inboxes. The volume alone sounds overwhelming, but the real problem is how those cases are cre...

blog
Case and Knowledge Management

Enhancing The Employee Experience with ServiceNow HRSD and AI

Enhancing The Employee Experience with ServiceNow HRSD and AIIn today's fast-paced world, the integration of AI into HR Service Delivery (HRSD) is revolutionizing the way organizations operate. This blog post explores how leveraging ServiceNow can en...

blog
Human Resources Service Delivery

Best Way to Handle New Hire and Offboarding Workflows

I am working with a client who has just purchased HR Service Delivery Professional. They want to have workflows for new hire and offboarding scenarios. For new hire and offboarding workflows, other departments need to be engaged like IT. Is an ord...

Question

Gartner HR Symposium/Xpo Conference

Request a Meeting Meet with ServiceNow at Gartner HR Symposium/Xpoto see how Autonomous HR ends the manual grind—so employees, managers, and HR teams can focus on the human work that really matters. With AI agents embedded into every workflow, y...

Event

Ask a Question

Top Helpful Authors

User

Count

Unanswered questions

Subject

Author

Posted

Bulk Upload deprecatio in Employee Document Manage...

Wednesday

Denoting Recently assigned cases in HR Agent Works...

Wednesday

Add another quick link to the fallback topic's res...

2 weeks ago

Requesting guidance for implementing a data provis...

2 weeks ago

Gif image on notification not working in outlook w...

2 weeks ago

Connect at events

Live on ServiceNow: HR Service Delivery Academy

Online 10/08/25

Live on ServiceNow: Create seamless mobile-first employee experie...

Online 10/09/25

Webinar | Pioneering the Agentic Future of Work: ServiceNow's AI-...

Online 10/14/25

Live on ServiceNow: Employee Center Academy

Online 10/15/25

Let's connect together

Join us to make our over 900K member community even better. Create your free account and make the world work better for everyone.

Join the Community

HR Service Delivery (HRSD)

Hot Topics

Zurich Release Deep Dive Blog – HRSD

Akul Sharma

Now Assist for HR: Quick Start Guide

Melody Young

Growth Experiences Configuration Guides - Zurich

Kristine French

Live on ServiceNow: HR Service D...

Lolita Honkpo

May 2025 Store Release Deep Dive – HRSD and Now assist for HRSD

amrithaanayak

Getting Started

Welcome Guide

Product Checklist

Quick start guide for HRSD

FAQ

Release updates -ServiceNow

Measure and Grow

Measuring Success

Product Docs

Performance and Measurement

Value Measurement

Live on ServiceNow: HR Service Delivery Academy

Live on ServiceNow: Create seamless mobile-first employee experie...

Webinar | Pioneering the Agentic Future of Work: ServiceNow's AI-...

Live on ServiceNow: Employee Center Academy

On Demand Events

2025 HR Service Delivery Academy - Upcoming & Past sessions

amrithaanayak

Resources

What's New Blog

Release Notes

Store

Now Create

Related Products

Employee Center

Now Assist

Mobile Apps & Platform

Platform Analytics

Virtual Agent & NLU

Featured Zurich Release Deep Dive Blog – HRSD

Featured May 2025 Store Release Deep Dive – HRSD and Now assist for HRSD

Featured HR Multi Instance Integration application

Resolved! Public comments box is showing up as private work notes

Resolved! How to Filter Users with HR Profiles

Live on ServiceNow: HR Service Delivery Academy

Live on ServiceNow: Create seamless mobile-first employee experie...

Webinar | Pioneering the Agentic Future of Work: ServiceNow's AI-...

Live on ServiceNow: Employee Center Academy

Let's connect together