Hi all,
I have a requirement to write a script on Relative Duration for SLAs where the conditions are -
If 'Start Date' is:
1. Before now plus 2 working days, set SLA breach to now plus 2 working days
2. Between 2 to 20 inclusive working days from now, set SLA breach to 'Start Date.'
3. More than 20 working days from now, set SLA breach to now plus 20 working days
Thanks in advance!
