Attachment file as learning source

M_Tsuchida
ServiceNow Employee
ServiceNow Employee

Hi currently working on ServiceNow NLU for virtual agent.

I know it is possible to set attachment file table as learning source table, but I want to know whether by setting the table as learning source, does the NLU learn from the contents included in the attachment file?

1 ACCEPTED SOLUTION

Brian Bakker
ServiceNow Employee
ServiceNow Employee

No, it will not learn from the content of an attachment file when using it as learning source table for your Vocabulary Source in NLU for VA. It will only learn on the fields provided in the Table Vocabulary Source definition.

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1 REPLY 1

Brian Bakker
ServiceNow Employee
ServiceNow Employee

No, it will not learn from the content of an attachment file when using it as learning source table for your Vocabulary Source in NLU for VA. It will only learn on the fields provided in the Table Vocabulary Source definition.