I'm trying to restrict the Select Group dropdown in the On-Call Scheduling > Create / Edit Schedule wizard so that users only see:Groups they are a member of, orGroups they manageCurrently the dropdown appears to show all records from sys_user_group,...
I am seeing an issue in Employee Center where an ampersand (&) in a Topic name is displayed as & in the breadcrumb.Example:Topic Name: System & StatusExpected: System & StatusActual: System & StatusThe Topic record contains the correct value,...
Posting question test
We want to create an ATF test to validate the contact type on the request which is created through the interaction,but we are unable to find the 'Create request' button on the ATF Ui action visibility, here create request button is a workspace button...
Hi, We have a requirement that a team wants to send a verification email to their users with some options i.e. A.accept, B.reject, C.Ignore. Users will select one of these options and will reply. That Team wants to store these replies on sharepoint. ...
Hi All, As per the requirement, we have created some custom article templates for knowledge. In the service portal, if we searched the article name/number and if it shows as dropdown to select and open, the article template is showing the article bod...
How can i add Workspace to the Global Search Context Menu.
Hi all,I came across an out-of-the-box Business Rule on the problem table called "Problem Create Knowledge" (sys_id 877c97b80a0a3c740147ca0a46126576).Its condition is current.problem_state.changesTo(4) && current.knowledge == true — but problem_state...
Hi all, I am looking for the precise functionalities unlocked once ITSM and MS Teams are integrated.E.g.,1. user can open MS Teams and then start using it as a virtual agent, directly creating an incident or request or reading an article;2. different...
Hi @all ,I am working on the ServiceNow Mobile Agent application and need some guidance regarding the Problem table. On the platform, when we open a Problem record and click the Fix action, a dialog box opens with several fields, some of which are ma...
I set up a channel with max capacity 3, work item size 1. The condition counts cases in New or In Progress. Assign by is set to Most Capacity (not Last Assigned). There are 2 queues pointing to this same channel, and the same agent is in both queues....
We have an already existing pop-up when we try to edit the date via Gantt chart for any project task where in the state moves to pending after automatically checking this.We need 2 more pop-ups before this, how do we achieve this? -up while we try t...
Here's a stronger ServiceNow Community post that includes the OOTB ITSM Change Main Flow context and the customization you've made:Subject:Additional Manager Approval Added to Standard Change - State Transition/Approval Conflict?Hi Everyone,We're tro...
Hi Experts,I'm investigating a Dark Mode issue in ServiceNow and would appreciate guidance on where this rendering difference may be coming from.IssueIn PROD, Activity Stream entries (Work Notes and Additional Comments) are difficult to read because ...
Hi All,I am currently working on a story to implement mobile push notifications for P1/P2 Incidents.RequirementsTable: IncidentSend When:-Additional comments changes-Priority is P1 or P2-Any insert or update-Updated by is not the same as Caller or O...