Hi All, I am doing simulator course for " IT Service Management (ITSM) Implementation Simulator (Course) / Configure maintenance and blackout". Below is the task requirement:1. Create a maintenance schedule named: "Data Center - Maintenance Weekend S...
Hi ,I am looking to understand how you are handling general employee queries when HRSD is not implemented. For example, an employee may have questions such as:What is the leave policy?How many leaves do I have?Questions related to attendance, holiday...
Is it possible to change the title of Welcome to the Walk-Up Experience on this page This is after selecting the Book an appointment in the default widget
CAB Workbench Integration with Service Operations Workspace (SOW) – Zurich Release OverviewWith the Zurich release, ServiceNow enhanced the integration between Change Management and Service Operations Workspace (SOW). After the upgrade, users may not...
I am trying to fetch the exact time of when the particular label is assigned to the task on the Visual task board.
Ever since the knowledge process was handed to me, I've followed the same monthly reporting pattern.X volume of articles publishedX volumes of articles viewed I want to step away from basic metrics and volumes and evidence the value of knowledge.Part...
Hello ServiceNow Developer Community, We are currently configuring an enterprise Asset Management workflow inside ServiceNow Cloud to manage our client company vehicle fleet. When an ITSM agent logs an asset ticket for a corporate vehicle, an automat...
We want to use Microsoft Teams app for actionable notifications, but we do not want the virtual agent aspect to come through. We want virtual agent to only be applicable in the desktop portal, and just change approvals for example to come through tha...
I have a brand-new PDI, and I am practicing problem management.I am trying to create a problem from an incident, but i don't see the "Create Problem" option in the incidnet form context menu.when i right click the incident form header, i see options ...
Hi guys!Is it possible to run a flow twice when it's scheduled as weekly? We want the flow to run Weekly, every Monday. The first run is at 5AM and the next run is at 12noon. Is that possible?
Hello ServiceNow experts,I am facing an issue with the Problem record related lists where the default filter is not being set/applied correctly.The same configuration works as expected for Incident and Change records. However, when we add a filter to...
Hi Everyone, Actually we are facing some issues with knowledge articles work flows.When the article comes to review state, the approvals getting triggered to approval group. But here the problem is if the approver rejectes the approvals, the article ...
Hi Community,I have a ServiceNow Catalog Item with a checkbox variable called sample_acknowledgement.The checkbox label contains text similar to:I confirm that I have reviewed the company guidelines and agree to comply with POL-100, Acceptable Use, a...
Hello Everyone, My organization currently has a public UI page that is available to anyone on the Internet. The current workflow for this form is an external or internal user from our organization will navigate to the URL, fill out the form, attach a...
Hello Everyone,We have the country_code field which is from sys_user table which have all the country codes and choices oob the same field is present on the customer_contact table(oob )but when i see choices i could only see 10 choices but when i che...
