Overview If you've managed ITIL licensing in ServiceNow long enough, you've probably asked some version of this question: how many of my ITIL holders do ITIL work? Did we create groups where only a handful of the individuals in that group are doing m...
Currently, when the Requested For user adds an update in Additional Comments on a Request Item (RITM), the system triggers the notification "Your request RITM has new comments" to the same user who posted the comment. ...
We have an SLA based on the ‘First Response Duration’ field. When a user from a specific group comments for the first time, that duration is captured in the SLA field. We need to exclude weekends from this duration. We have already developed a Busine...
I have created an scheduled script which attaches the icon and picture for the catalog items which does not have any icon or picture or both. When the image is attached using the scheduled script the option to update and delete icon and picture are n...
I want to learn about Integration with real time tasks anyone could you please provide notes
We are working through the process of getting the walkup account setup and running into a bit of a block We are still using ServicePortal, but looking to get on Employee Center later this monthWe have the walk up experience configured and everything ...
Following is the requirement:Using an outbound REST based integration, which uses content-type as 'multipart/form-data'......I need to send multiple files and some text data in the payload. The authentication is working fine but when it comes to payl...
I have a Service Catalog item with a variable named “Requester”, which includes a choice option called “Ad-hoc”. There are also two date/time variables: Start Date and End Date.If the Requester = Ad-hoc, and the duration between the Start Date and En...
Hi everyone,I am building an outbound integration using Flow Designer to send Incident updates (State, Priority, and Comments) to a 3rd party system. My Flow triggers on Record Updated, calls a Custom Action, which then calls a Script Include to buil...
Hi all, I want to learn Integration. Please suggest me any youtube tutorial or some pdfs or any docs ehich covers real time scenarios , it will be helpful in interviews also. Thanks!
Hi,I have a requirement related to the Service Portal activity stream. We are using the REQ → RITM → TASK hierarchy, and we need to display the Task activity stream within the RITM view in the Service Portal.Could you please suggest a feasible soluti...
I am looking to create a report of the Incident Categories and their associated Subcategories so that the list can be reviewed by a customer. Conversely, if no report, where in the system do I go to see the full list of cats and subcats?Thank you.
Hi Team,please suggest Dashboard is not visible for all users even through when public role is added for dashboard record as welll as end user has pa_viewer role and snc internal
Hi All,I am trying to update the catalog variables on RITM, but it is always getting reset to the value of while raising the request. But, OOB it is working without any issues and getting updated to the new value. Can someone suggest, how can I solve...
I'd like to know what has worked well for starting with the adoption of a Playbook for the problem lifecycle. Is there a particularly recommended model to try?