Hi Community,I have a question regarding inbound integrations in ServiceNow.For an inbound integration, how do you decide which integration approach to use? For example, we have options such as the Table API & Import Set API and Scripted REST API.In ...
Hi, I need assistance, for some reason when an incident is placed on hold with reason awaiting caller. Nothing happens at all. The business rule is there OOB no changes have been made. I created another business rule to make sure, see below screensh...
Hi everyone! I need help figuring out how to fix this issue. We just discovered that users (both ITIL and non-ITIL) can update their own records by clicking the "i" icon beside a field in the catalog form. This field is a reference field that points ...
Export limit is 50K and total number of records present is only 29K. but when we export, we can only export upto 13K or 9K. does anyone know how to troubleshoot or why this is happening?
I'm attempting to limit the assignment groups available to a requester when the New Change Management Request form loads. I tried to write a script to set the group at load setQueryString('assignment_group', 'sys_id=a715cd759f2002002920bde8132e7018')...
Hi Team,I have a requirement related to CAB Date/Time (cab_date_time) on the Change Request table.ScopeApplicable only for Normal Changes.CAB meetings are conducted on:MondayThursday Business RequirementA cutoff time exists for adding changes to the ...
Hi Team,I have a requirement on the Change Request [change_request] table for the CAB Date/Time (cab_date_time) field and would appreciate guidance on the recommended approach and complete implementation scripts.ScopeThis requirement applies only to ...
Hi Team,Could you please help me how to enable Update set button under Related Links in Form, I wouldn't able to capture my changes without that, It woulb be helpful, if anyone provided the Workaround Thanks,Naveenkumar A
I have a complex scenario at my hands here what client wants from me is an api endpoint to hit from their third party app to the servicenow instance and they want when they hit this api all the attachments related to sn_hr_core_case table should be d...
Hi Team,We understand that the maximum attachment size in our ServiceNow instance is 20 MB per attachment.Our customer is expecting to receive a high volume of requests with attachments and would like to understand the overall attachment storage capa...
Hi All , I have doubt on a few questions mentioned below . Please help me to find the answers.1 - Where import set Api is used and where scripted rest api is used ?2 - Which is better Basic or Auth 2.0 ? While token expires how to get new token and ...
Hello everyone, I need a help in deleting 4 million records in a archive table which is ar_sys_email, what is best and safe way to delete these mass records.
Hi All,Below are my queries on change management OOB setup... please helpHow does OOB Blackout Windows and Maintenance Windows set up works and how is it used for conflict detection in the change management process. Who and how can create new or edit...
I have added"all_approval_tasks_are_complete" policy to the phase it showing as not run. and in deployment phase i have added a approval task. Now i am trying to complete the phase without completing the approval task,it was just asking a confirmatio...
While exploring theServiceNow Australia release, I came across a few nice enhancements for UI Actions that can help improve the overall user experience. New AI Button Styles Two new List Style options are now available for UI Actions: ai-primary ai-...
