Hi, When you select any Knowledge Base, a pop up appears to Apply Default Values "Do you want to populate fields with the default values for the selected knowledge base as follows?"I am setting the default values from the knowledge base to the knowle...
Can anyone tell me what I'm doing wrong? Because I keep getting this error when trying to complete the last Task of this course:"Please validate you have created a Catalog Item named Workshop Setup in the Consulting Practices catalog. Review the Proc...
Hello all, I have built the functionality that shows the comparison between a Standard Change Template Task record and the previously approved Standard Change Template Task record. Here is what the data looks like: {"ok": true,"proposed": {"task...
global search does not return user groups for users or admins. The groups do exist and the sys_user_group table is functioning correctly. Checked acl's but they should not affect admin. verified that the sys_user_table is configured for global search...
Hi,I have a scenario where I’ve created an announcement in the Service portal in the Dev environment. In this announcement, I’ve added a link to a KB article using the KB number format like:For example:Spoilersp?id-kb_article_view&sysparm_article=KB0...
Hi, i have a question to ask, whether the OOB widget Knowledge most viewed articles, is it gives the articles that are viewed in that past 30 days and where can we find that filter condition, can we restrict the knowledge bases as well, like only i n...
Hi,I would like to build an “Average P1 Duration” report. However, we are not using SLAs in our setup.Is there a way to create this report without relying on SLAs? If so, could someone please guide me on how to achieve this without script inside repo...
How to show the data in dotted line in below image
I am trying to hide a section i created on change_request form when the change type is not chosen as "A" and make it visible only when change type is chosen as "A". Client script:function onLoad(control, oldValue, newValue, isLoading, isTemplate) { ...
Hi, I am having requirement. I need to add signature in the email notification Example us the below one "Thank you, Incident management team "
Hi, I have a requirement. We have a assignment group called "problem_mgnt" now I want this assignment group to be only visible for problem record assignment group field. This group should be hidden in Incident for filed assignment group and for Req...
Hi Everyone,How can we establish inbound integration using OAuth2 with Microsoft Entra ID as the Identity Provider? The client requires Entra ID to be the IdP. What key considerations should we keep in mind, what information do we need to obtain from...
Hi Team, i need regex for validating mobile number. Its simple that we need to validate 1 variable when user gives his mobile number it should start with country code (example : +91,+46). If not it should show an alert that your number is not valid a...
Hi, I just wanna say that I am very new to Snow and I'm just getting to know the platform.I got assigned the following task:I would like the category and subcategory of incident to carry over to change records when a change is created from an inciden...
1. I have created a custom table in CSM scoped application. and I have created a record producer to create the records in that custom table.2. On that record producer I have created a reference type variable which is referenced to that custom table.3...
