Resolved! Granular Delegation
I have created a granular delegation, but approval is not shown to the delegated user1. and assigned the
Forum Posts
External Vendor to to submit a Change Request Intake Portal/Form to ServiceNow
Hi SNOW team, Currently, vendors supporting client applications and servers do not have ServiceNow access. They provide the change details to our internal teams, and we create the Change Request on their behalf. Is there any way to review the feasib...
Is ITIL role is required to take assessment (asmt_assessment_instance) and to visible RITM
Hi Team,Even through Due date is passed the state is not moved to cancel am aware that OOB there is job runs every 30 days as per kb https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0676810but I didnt find the JOBand what is th...
How to trigger survey only if the interaction record does not contain any related incidents
Hi, We need to trigger a survey only if the interaction record does not contain any related incidents. I don't think it would be possible to achieve this using trigger conditions. How to achieve this requirement? Appreciate the assistance.
ServiceNow Ask For Approval - Remaining Approvals Not Moving to "No Longer Required"
I am using Ask For Approval in Flow Designer and generating approval rules dynamically.Rule:ApprovesAllU[ac03166ddbd91010f2cb273a13961991,7e1b11b11bc91514ef11c88b234bcbde]&AnyU[f88cd49093ad7a5817f9f14efaba1029,c835850d1bf9c5d080af64ab234bcba7]OrRejec...
Display the Edit UI action related list on the available for categories
Please help me on this how to achieve i had tried by unchecking the omit edit button but it didn't worked
On Call Functionality in Service Operations Workspace
If anyone uses On-Call functionality in ServiceNow, would you be kind enough to share your experience? Pros and Cons both appreciated! Thanks so much!
How to show case the knowledge articles in different portals
We have 8 Knowledge articles and we have two portals as Portal 1 and Portal 2. Now my requirement is , I wanted to make 3 knowledge articles needs to show in Portal 1 only, remaining 5 Knowledge articles I wanted to showcase in the Portal 2 only. Do ...
The users cannot set the Template to "Global" because the field is greyed out for them.
Hi All When user wants to create the new template by:1.. Open a Normal Change.2. Toggle the Templates bar.3. Click the "+" (Create) option.4. Try to mark the Template as "Global".The "Global" option is greyed out and cannot be selected.It appears tha...
Unable to unarchive / recover record from archive request table (ar_sc_req_item)
There is an option to recover record from Archieved requests (ar_sc_req_item) table but it is greyed out. Please suggest how to recover archived requests.
How to calculate the timestamp of each stages of playbook
I want to calculate the time spent for each stages of playbook . Any suggestion please.
Duration of the outages raised for few changes are showing as 0 seconds.
The issue affects only a limited number of Change Request/Outage records.I noticed that, updating and saving the Start Time or End Time recalculates the outage duration correctly. I have been unable to identify the root cause could you please assist ...
Admin Override is not working after recent patch upgrade
After the recent patch upgrade to Zurich patch 5, we have noticed that Admins have lost access to update time zone on user record(sys_user).We have a Write ACL, where we only allow the user to edit their own time zone and nobody else can edit it.This...
Resolved! Approval form, non-itil approvers and the Portal
Hello SN Community, I'm hoping someone can help me figure this out. On our Employee Service Center portal, there is an Approval form (approval). When a non-itil user (approver) tries to see the details of their ticket to approve, it says "Record not...
Service Portal comments
Could someone please guide me on where the widget determines whether a portal comment is saved as Additional Comments ("comments") or Work Notes ("work_notes")? I would also like to know which widget configuration or script I should check. Please sug...
