Hey all, we're about a year into our ServiceNow journey and are working to get our Knowledge into a good place.The partner that worked with us to set up ITSM designed it so that there are two knowledge bases: IT and Public. Regardless of which one yo...
Is it possible to update existing catalog items with Creator? All skills are turned on and I'm able to create new catalog items with AI, but I do not see an option to modify an existing catalog item with AI.Am I missing something?
Hi, Please navigate to <registration link> for completing the process. In that registration link i want to give the other catalog form. How to link a catalog item to another catalog item?
Hi, I have created an Add button in the Service Operations Workspace on the Change table for the Related Knowledge related list. When I click the Add button, the form opens as expected, and I am able to select the articles. However, after clicking Ad...
Hello Everyone,I would like to build an ITSM report named “Knowledge Search Failure Report.”Definition:A search will be considered a failure in the following cases:No results are found, orThe agent does not click on any articleRequirement:This report...
Hi All,We are facing an issue with inbound emails creating Cases in ServiceNow.When an email is received, a Case is created. For some Cases, the “Email received” entry is visible in the Activity Stream. For other Cases, the email is NOT visible in th...
Hello all, I am looking for a better solution than the below. Anyone have anything more modern or elegant than this? Signing API Requests with CryptoJS - Live Coding Happy Hour for 2019-01-18 - YouTube Thank you.
Good day!Anyone here have done a portal form and on the form, instead of a reference to sys_user, the requirement is to pull user information from Okta. The form will have a freeform text where submitter will provide the email address, then click a c...
Hi Team,I am trying to implement a Reference Qualifier using a Script Include, but it is not returning the expected records.When opening a reference field, records from the main table should be filtered based on:A parameter passed from the form (para...
in Problem task the close_notes field label showing as canceled reason@Ankur Bawiskar any idea on this?There are no labels no dictionary over-rides for this
Hi all, We have REQ > RITM > CTASK in Servicenow , is it mandatory to have this hierarcy or we can have only REQ>RITM if the single team is working on the ticket. If multiple team is involoved can we have one REQ and multiple Request item created ? ...
Hi Team,I am working on the report “Count of Escalation Rate to Tier 2/3” and tried creating it using the sys_audit table.Currently, I am filtering based on assignment group using the below sys_ids:Tier 2: 25a066f41b7c0290adcd42e2cd4bcb1bTier 3: 6232...
Good morning.!I have requirement to create 2 indicators for Performance Analytics? We already have average time to resolution in our Dashboard/Report. We also want the below.Requirement:- Average time tickets stay unassigned as they enter my group. (...
Hi AllI have a question related to user's time zone. I set the time in CHG request and it is for example:Planned start date: 2026-04-02 06:30:00Planned end date: 2026-04-02 07:30:00 but in email notification I see thse dates as:Planned start date: 20...
How to Sync Multi Row Variable Sets Between Consumer and Provider Instances in ServiceBridge Service Bridge helps connect Consumer and Provider instances so that catalog items, requests, tasks, and fulfillment activities can flow between different Se...
