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Showing MRVS on SC_Task

Hello Community,I am trying to display MRVS present on catalog item to sc_task genenrated after approving the RITM.I am using client script and script include, but not able to show MRVS on sc_task.Only problem is HTML table is not appearing on sc_tas...

tanvipalkar_0-1758912928353.png
tanvipalkar by Tera Contributor
  • 590 Views
  • 4 replies
  • 0 helpfuls

What does RITM stand for?

Im needing to do some documentation, and I always start with a glossary of terms. Shockingly, I was unable to find the definition of this most basic part of Service Now in the terminology page! Anyone know?Thanks!!dave

Displaying multi row variable set on sc_task

Hello Community,I am trying to display MRVS present on catalog item to sc_task genenrated after approving the RITM.I am using client script and script include, but not able to show MRVS on sc_task.Only problem is HTML table is not appearing on sc_tas...

tanvipalkar_0-1758910147779.png
tanvipalkar by Tera Contributor
  • 771 Views
  • 4 replies
  • 0 helpfuls

Decision Table – Select More Than One Branch

  Hi folks, I'm trying to access more than one branch after a decision table choice. I have one case in the decision table that should trigger 3 different results and access 3 different branches, not just one. I set Execution to "Run All Decisions th...

PauloMF_1-1758907902471.png PauloMF_2-1758908198853.png
PauloMF by Kilo Contributor
  • 342 Views
  • 1 replies
  • 0 helpfuls

Report on completion of playbook tasks

Hi Team,  I need a report to be created on completion of playbooks as analysts closing FSC cases with out using 100% of playbook, so I got a requirement to create a report on playbook where the below mentioned image shows pending complete etc., pls g...

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Deepthi13 by Tera Expert
  • 447 Views
  • 7 replies
  • 2 helpfuls

Comment notification for selected user and group

Hi all,Requirement: Notification need to be sent for the selected user and groups when comment is added to the RITMFor selected user there a variable with type list collector defined in the catalog item , when form is submitted if comment is updated ...

nandini29 by Tera Contributor
  • 353 Views
  • 3 replies
  • 0 helpfuls

Restrict IT Users to a Specific Custom View on User Form

 I want IT users to create and manage users with limited fields on the sys_user form.Setup so far:Custom form view: user_view_for_itRole: limited_user_creatorAssigned role to IT usersView Rule to force this view for users with the role:  (function() ...

Resolved! Hide catalog variable if logged in user has “Is Manager” as true

Trying to design a catalog form where if the it checks the logged in user - and if that user’s “Is Manager” property = true, then one of the attachment variable that required for manager approval is hidden. From what I’ve found online this needs to b...

Dee123 by Tera Contributor
  • 230 Views
  • 9 replies
  • 3 helpfuls