Hi Team,A client is receiving system-generated case notifications that were created/opened by other users. She is not the caller/creator of these cases, but the notifications are being sent to her registered email address.What would be the best way t...
We have a requirement where the Enforce Restriction checkbox controls access to a record. Expected FunctionalityWhen Enforce Restriction is set to true, two Glide List fields should become visible:Allowed MembersAllowed GroupsThe purpose of Enforce R...
OOTB by default users without a fulfiller role are redirected/dropped off at ..../now/nav/ui/home. We have modified the "SPEntryPage" script include to redirect non-fulfillers to the portal (/sp) upon login rather than .../now/nav/ui/home Question: ...
Hello,I am working on playbook, i created a content item and record generator, when i click Content item on Portal it shows link instead of opening the form , after clicking to link it redirect to form then,Is there any way to not show this link?
Hi everyone, I am facing an issue with my Personal Developer Instance (PDI) where the Change Management and Problem Management applications are completely missing from the application navigator menu on the left. I am logged in with the admin role and...
Hi Teamnotification configured on sc_task table and this is usingaction:inserted/updated record triggercondtion: assignment group changesUsers/Groups in fields: Assignment groupnotification is triggered but it showing empty recipients and below error...
Hi All,I want to populate the variable's value which is inside the MRVS onto the onsubmit catalog client script , however i am not able to access the mrvs value from the onsubmit client script which applies to the catalog item.please help me on this
Hello everyone,As an approver, I want to see the variable requested_for in my approval email.This requested_for is in my variable set named SNAR_1 I have tried the following without results. It seems there should be an easier way. I think the varia...
Hi Community,Sharing a solution for a widely asked requirement in servicenow, where we need to set the value of a variable inside a Multi-Row Variable Set (MRVS) based on the value of a variable outside the MRVS.RequirementIn a ServiceNow Catalog Ite...
Hi Community,I have built an AI Agent that takes a Survey Name + Time Period, retrieves completed Assessment Instances and related responses, and generates an overall summary. My next requirement is to do the same specifically for Customer Satisfacti...
When we originally implemented ServiceNow about four years ago, we leveraged Active Directory groups that already existed in our environment. At the time, it was the quickest path forward, but as our platform has matured, we're realizing that some of...
Since Helsinki, we modified the "SPEntryPage" script include to redirect non-fulfillers to the portal (/sp) upon login. Fulfillers are directed to the platform. This worked well until we upgraded to Australia. In speaking to SN support they identifie...
Hello Folks, While working on Flow Designer, I created a flow and unfortunately ended up deleting it. I first tried rolling it back, but had no luck.Luckily, I remembered that the changes might have been captured in an update set (or even the default...
Hello,I have a requirement to build Playbook for service portal for offboarding request.I created record generator with view having some fields , for ex. Employer Name, Termination Dateand then on Playbook i want to show othr fields on different stag...
I am working on automating the Risk assessment process in Change management. Currently the user fills the risk form through UI action. As shown in the image this form pops up on the screen and then when we submit , the risk gets calculated. Mostly ev...
