Creating incident via email

[msm4]

Hello,

I am learning Inbound email actions, Can anyone help me in understanding this topic.

Here, Im trying to create a incident through email( how ever there is an OOB inbound email action) . I have set the system properties to email receiving enabled as True.

Here Im confused to which user_Id ,I'm supposed to send the email , to create the incident.

Kindly help me out.

BR,

SM.

[Alberto Consonn · Accepted solution]

Hi,

you need to send the email specified in the from form of your Email Account SMTP, so for example in my personal instance, this is the ServiceNow email address to send the email for creating the incident:

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[msm4]

Thanks for your reply,

But the issue email is not getting delivered to "devxxxxx@servicenowdeveloper.com"

[msm4]

Thanks Alberto,it worked, but I used "User Name".

[msm4]

Thanks Alberto,it worked, but I used "User Name".