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We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...
What is the difference between the Downgrade Vs Upgrade in CI Reclassification. Is it safe for CI to do so?
Hi Team,we are not able to be search any user while sharing the dahsboard.Can you let us know what permission is required (Roles) to share the created dashboard to user.
How to configure and implement dynatrace service graph connector with cmdb
Hi Community,I am working on a Vendor KPI Group and ran into an issue with the Weight field becoming read-only specifically for manual indicators.What I DidCreated a new manual indicator to collect data from users.Added it to my Vendor KPI Group.Trie...
External Access to Experience Pages with PAR Dashboards What’s the Scenario? In some projects, especially in industries like telco, there’s a need to expose dashboard-style visualizations to external users (e.g., users with the snc_external r...
Do you have a need to integrate ServiceNow with Microsoft SharePoint? Let's dive into the Microsoft SharePoint Online Spoke to understand more about what it can do for your project! Scenario: You've found the Microsoft SharePoint Online Spoke and...
Hi all, I'm planning an implementation of BCM at the client. One of the requests was to use the business impact assessment results to update CI's mapped to this business process (done for the business process) One of the options was to use the recove...
Hello, Since we were patched to 10, hotfix 3, our main discovery has gone from running in 20 to 30 minutes to running over 3 hours and usually canceling at 10 hours. I've had little luck with support and not much luck with boards and Google. The star...
What I'm trying to doOn the Employee Center (ESC) ticket page — /esc?id=ticket&table=incident&sys_id=<sys_id> — the "My Submission" tab shows the Record Producer variables read-only (standard OOB behavior of the Standard Ticket framework).My requirem...
Hello Everyone , @crowe1288greg @AndersBGS @nitin gupta1 @Dr Atul G- LNG @Tanushree Maiti I'm seeing the following message when creating a new change Request in UAT instance . part of the query on cmdb ci has been ignored because of insufficie...
edit or create a form view in workspace ,how to create or edit the form view in workspace list view ... step by tep process explain please?
Where do i find developers specs on SPM's base platform and some of the key add-ons that are documented somewhere or in the app store. Anyone I can talk to directly at SN?
Hi everyone, I am trying to configure a Cascading Filter (Region > Country) on a Platform Analytics dashboard (Yokohama/Zurich release), but I'm stuck with a configuration issue.The Problem: Even though I have configured my Filter Elements (Pills) fo...
I want to create a report where I want to have the RITM record fields, RITM variables values and the approval record fields on the list view of the the report. I know we can create a database view to join the approval table and RITM table. But I am e...
Kindly provide email templates for these.Unsubscribe and PreferencesCMDB Data Manager - Tasks CreatedCMDB Data Manager - Stale TasksCMDB Attestation Task - Send to AdminCMDB Attestation Task - CompletedCMDB Data Manager - Rejected TaskCMDB Attestatio...
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