Approvers for knowledge article

[Vivek Bala - VB]

hi Guys,

please respond my queries below,

"How to get a report for a Knowledge Articles that an authored but are not published I am wanting to know what is holding them up from being published but listing the folk you have been requested to authorize that have not responded."

Thanks in advance.

[Alikutty A]

Hi,

You can create a report on Approval table (sysapproval_approver) with filter as Source table is kb_knowledge and State is Requested. Let me know if it works

Thanks

Please Hit like, Helpful or Correct depending on the impact of the response

[Vivek Bala - VB]

Thanks for your respond.. How to get a Knowledge article number for an approver and need a filter criteria for Author for a specific name.

[Alikutty A · Accepted solution]

There is a column named as Approving which will give the knowledge article number, Can you please add that into the select columns list?

I don't think you can add a filter on Knowledge.Author as currently I do not see any reference fields to knowledge article on the approval table and it does seem to be possible OOB.

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

https://community.servicenow.com/docs/DOC-5601

Thanks

Please Hit like, Helpful or Correct depending on the impact of the response

[Vivek Bala - VB]

Hi,

For the same report, how can I get a second level of approver for Knowledge Article. Pls help me on this. Thanks in advance.