KB article - global search not working

DB1
Tera Contributor

‎02-07-2019 06:32 AM

Hi,

KB articles has details - CMDB CI, under "service desk" tab there are fields like assignment group, incident category and sub category.

When we are trying to search a KB article globally, we are not able to see these details which are updated latest, example 

Global search :

find_real_file.png

On the knowledge search:

find_real_file.png

But the user wants it to be configured on the global search. when the KB article is searched globally he wants it to display the details.

Need help on this

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sebastian_g_snc
ServiceNow Employee
ServiceNow Employee

‎02-07-2019 08:23 AM

Is there a "Valid To" date set on the KB Article?

If not or if it is expired, the Article doesn't show up in the search.

Kind regards

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DB1
Tera Contributor
In response to sebastian_g_snc

‎02-08-2019 05:27 AM

No it is not about that I think something's broken

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