Notification Bell icon is missing for some users in ServiceNow San Diego instance

Elder Louzada
Tera Contributor

‎04-17-2023 03:02 PM

Some of our users are reporting this issue which the notification bell icon seems to be missing, does Next Experience have any settings to control when that icon should or should not appear?

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Community Alums
Not applicable

‎04-17-2023 11:12 PM

Hi @Elder Louzada ,

I think it's visible by default for "Next Experience UI" which is available in San Diego and later version.

However, for "UI16", the icon is only visible in Agent Workspace.

 "bell icon" is a notification icon in a workspace. Setup a workspace and send a notification to see it.

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/workspace/concept/ui-not...

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Elder Louzada
Tera Contributor
In response to Community Alums

‎04-20-2023 10:24 AM

But that problem is happening in the Next Experience UI itself, the users who reported it are not using UI16 anymore

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Giulia2
Tera Contributor

‎05-04-2023 05:43 AM

Hi, we are facing same issue. Did you find any solution?

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