sys_attachment not accessibe

[john_duchock]

Users are unable to see attachments to records.  Setting the stage:

• Scoped application in a domain separated environment. 
• Deactivated all ACL's for sys_attachment (read)
• users still unable to see attachments on records....and when using leftnav to go to sys_attachment.list, i get an ACL (not allowed to see records).
• I have even deleted the ACLs (after making a backup) and users still cannot see attachments.
• Only when viewing as an ADMIN can i see attachments (no ITIL user role...scoped app)...

anyone have any idea why?  what other ACL would prevent users from seeing attachments??

[Ankur Bawiskar]

Hi John,

This seems to be strange. Can you debug the security rules and check which ACL is blocking the access.

Also check if any query Business rule on sys_attachment table.

Regards

Ankur