Hi Community,We are facing an issue in the CSM/FSM Configurable Workspace.For a user with the snc_internal role:Under Work Notes in a Case, the user is unable to see the Post option.In the My Open Cases list, the user is unable to use the Edit option...
While working on a Record Producer requirement, I needed to dynamically control the standard ServiceNow attachment button based on a user's selection.At first, it sounded like a simple requirement. However, I spent quite some time looking for a clea...
Hi Everyone,Catalog item links generated through Virtual Agent are currently redirecting users to the SWP/Virtual Agent portal instead of our custom portal.I attempted to update the portal configuration and replace the SWP link with our custom portal...
Hi Community,We are currently migrating several classic dashboards to Next Experience UI and have a few questions regarding compatibility.We've noticed that:Some widgets are displayed in Compatible Mode after migration.Some migrated Content Blocks sh...
Hi Community,We have a dashboard that was recently migrated to support Next Experience UI.One of the widgets on the dashboard is "MIM On-Call Schedule", which is currently implemented as a Content Block containing an iframe that loads the legacy On-C...
Hello community experts I'm trying to configure major incident management from the scratch where I am trying to configure collaborate to create teams chat and conference call I am not seeing that option (although when I impersonated as major_inc_mana...
Remediation target date is calculated based on the risk score ? how its updating ? Target date is receiving from the qualys or servicenow updating? remediation target rules how its wokring?
data synchronization failure for VITs Qualys Status: Closed / Fixed. (The vulnerability has been scanned, remediated, and verified as gone on the target asset).ServiceNow Status: Open / Active. (ServiceNow is failing to receive or process the update...
I've noticed that the area used for the dashboard name size is taking a lot of space from the screen in the dashboard. This is inconvenient for users who have the zoom set to 100%. Looking for a way to change this size to at least half of what we ha...
There is no change and problem modules in Australia PDI when logged in as admin. Any idea of this?
The requirement is to ensure that when attachments are copied from another record, they do not satisfy the mandatory attachment requirement. Users must upload at least one new attachment on the current record and should not be allowed to proceed with...
I am new to this environment and I am from service desk domain. Any suggestions how to move further.
In an Incident Record, when saving from "In Progress" to "on Hold" state and "On Hold Reason" is "awaiting caller", and click "save", the incident record is moving back to In Progress and not keeping the "on Hold" and "On Hold reason". Imagen 1 You ...
Unable to see Inbox icon in CSM workspace for sn_customerservice_agent user. Please help me to get it.
Getting Error: no user found on ServiceNow with this UID, while creating catalog request request got created successfully but RITM got cancelled automatically and the error comment is no user found with UID