I have created a decision table in a custom scope and am trying to retrieve data from it using the provided code within a Business Rule and Scheduled Job. However, I am consistently encountering cross-scope access errors. Please advise on how this ca...
Heyyy everyone I just some help that I have one record as in custom application where user wanted to see the two fields changes into the activity log I have simply add them through formatter. not the issue is happening that whenever the user has cha...
how to raise a ticket to the Service Now Team if an UI issue is identified? Who do I need to contact to register or fix the issue? When I tried to build an AI Agent by adding a 'between' condition to find record between 'Query_start_date' and 'Query_...
Hi everyone, We are currently encountering an issue with duplicate CIs in our CMDB after migrating from the deprecated Cisco Intersight ITSM Plugin to the Service Graph Connector for Cisco Intersight, and I would like to ask for recommendations on th...
Dear Team, We have to delete some cost plan named with "To be deleted", but when we try to delete we are not able to delete the cost plan, we are getting errors as 'Error MessageCost plan can not be deleted. There are Resource Plan linked with this c...
We have requirement on Servicenow Specific Catalog , we have password reset form catalog item , Before requesting catalog form we need to validate MFA and if it is successful we need to trigger flow. how we can achieve this functionality. and we can ...
When i click on the Get oAuth Token link i get the following error message: error=invalid_request&error_description=missing%20required%20code%20challenge i have attached screenshots on both Salesforce and Servicenow . Can someone point me to wher...
is there a way to crawl ServiceNow code and create documentation out of it?
Hi,I am developing the exact replica of problem table and my table is almost about to end but, I'm stuck in one thing like in problem table we have UI actions buttons to change the state of problem . but in my custom table i want to create same UI ac...
Hi, my question is, I want to know about the out-of-the-box functionality behind the on-hold reason field, like when I select the state "on hold," the on-hold reason populates, but when I put the state again in "work in progress" or any other state, ...
There is no change and problem modules in Australia PDI when logged in as admin. Any idea of this?
Hi Everyone, I’m learning ServiceNow and looking for proper detailed notes or learning material that explains modules with practical examples. I specifically want resources that include: ServiceNow Fundamentals - ITSMIncident ManagementProblem Manage...
Dear ServiceNow Community Members kindly help, if possibleI am using the Zurich Version1. Create catalog Item, where it has only 3 fields (1. Requested by, 2. Requested for 3. Device Name)'Requested by' is auto populated field of user name'Requested ...
Hi All,I have a requirement to implement a scheduled job in ServiceNow for both Incidents and Request Items (RITMs) with the following logic:Requirement:For records in:Pending ApprovalOn HoldThe system should:Send reminders during the 10 business day...