Hi all, I am trying to figure out how to set the permissions correctly for our users. We would like anyone with ITIL to be able to create and edit/delete any template that ONLY they created. We do not want them to be able to delete any template th...
Hi All,We have a reference field( which is associated with "cmn_schedule_span"table ) on Custom table form to select Schedule Entry. When we select the magnifying glass it brings back a list of records as expected, however if you select a name it d...
I am getting access denied message while impersonating in the lab environment. can someone help me to fix this?
Is there a way to run a script in front end in Virtual agent?For example, I tried using the following code to import a package and render an adaptive card in VA in HTML input type but it does not execute as due to HTML sanitization which removes all ...
Hi all,I am new to ATF and have been automating ITSM flows in our organization’s instance. We have a scenario where we need to create an Incident through the Virtual Agent in the Employee Center portal and perform some validations through the Virtual...
For this i wrote 2 query business rule for Req and RITM table but for RITM is working fine. For Req its restricting for all other catalog item not for one specific item mentioned in the code .Some pls help how to rectify it. Req: (function executeRul...
We are using Engagement Messenger to support customers who work in different applications and do not have direct access to ServiceNow. We have integrated Record Producers into Engagement Messenger, and these are currently being used by users across m...
I am able to see Related records tab in DEV but not in TEST. Any suggestions on how to get it back?
When I am trying to import the chat then there is external users in last it was not there before. Is there any way to fix this
Hey folks, My process was going to be check-out and deactivate the legacy workflow Standard Change Proposal and then active the new flow Change - Standard - Proposal. The new flow doesn't appear to activate, is this because it is marked read-only? If...
Can Standard Change Definition like Record producer or catalog item be made visible in Service Portal. If Yes How? As it is not visible now?
We just upgraded to Zurich. Now, when trying to manually change an approver in Prod, it will not allow. We did not see this issue in Dev and Test. Does anyone know how to make it so we can change approvers manually in the RITM? Thank you!
Hi,I'm looking for end to end implementation of my ServiceNow instance with client's Fresh Work ITSM tool. Can anyone please provide relevant end to end steps/information on this topic?
i have created UI Action "Save & Next" which will open the next incident assigned to me. it is opening but in the sub tab of the 1st opened ticket . i want to open it in the parent tab itself. how can i do that.
Midserver.user is not updating the owned by field for linux server records How to resolve this issue please shre step by step procedure how to fix this issue with all possibilities as discovery is running on daily basis still "owned by" fields are bl...
