Change Otto Avatar Icon
How to change the Otto avatar in ServiceNow?
Forum Posts
ServiceNow Otto panel: assistant Active but Otto/sparkle icon not showing in Unified Navigation
Hi everyone,I'm trying to enable the ServiceNow Otto panel on my instance (Now Assist, Moveworks and AI Experience are now ServiceNow Otto), but the Otto icon never appears in the header. I've checked a lot of things and I'm hoping someone has seen t...
Carousel input displays broken images in Teams. Is there an alternative?
Hi all,I'm new to the virtual agent and need help solving a customer issue as soon as possible. I am working on a Now Assist implementation with a specific focus on the virtual agent.One of the topics that the customer wants is a "Request Status" top...
In the workspace receiving message: This field supports 100 or fewer characters
Hi All,I have created a String field in the table with a maximum length of 100 characters. However, in Workspace, the following field message is displayed:“This field supports 100 or fewer characters.”This message is not visible in the ITIL view and ...
On-Call Scheduling – Overlapping Shifts and Dynamic Escalation
Hi Team,I have an On-Call Scheduling requirement in ServiceNow for Company XYZ.We have 3 shifts in US Eastern Time:6 AM–2 PM2 PM–10 PM10 PM–6 AMFor each shift:Person A: Sunday–ThursdayPerson B: Tuesday–SaturdaySo, Tue–Thu both people are on call, whi...
Virtual Agent Topic can't be published
I created a Topic in Virtual Agent Designer, but when I try to publish the Topic it throws "Server Error - Another published topic is already using this NLU Model with NLU intent."
Hi please anyone help i am not able to find problem id field on incident form on Australia PDI
Hi please anyone help i am not able to find problem id field on incident form on Australia PDI
Conversational Studio Sentiment Analytics Data & Access
The Sentiment Analytics dashboard (/now/conversational-studio/analytics/all) displays "No data available" for all sentiment metrics and "0" for Conversations Analyzed. This is caused by inactive data aggregation scheduled jobs, disabled Now Assist Se...
AD Spoke v2 – Account expiration date showing one day earlier in AD Account tab
Hi Community,I am using Active Directory Spoke v2 – Update Object Expiration action in ServiceNow to extend the expiration date of an existing AD account.For example, the requested account expiry date is 29 October 2026.After executing the action, th...
GlideAjax
What is GlideAjax? there types in details with scenarios and use cases
Script Include
What is Script Include In detail? and their types with scenarios use cases
Presentation on integration between artic wolf and service now
Hello,Did anyone have presentation on integration between artic wolf and service now
ApprovalHubUtil Error
i'm facing an issue with (hrm_todos_page) page , when user navigate to the page , he recieves these errors ErrorServer JavaScript error Cannot read property "show_quantity" from undefined ErrorLine number 44 (sys_script_include.1fa8838dac1e0910f87724...
Resolved! Workspace: Hiding List Category for Specific Roles
Hi,I have a requirement where i have to hide the UX list for certain users. I am able to achieve it using audience/list m2m applicabilities. But I am unable to hide entire UX List Category. Would be helpful how to achieve this. Thanks in advance!!
How to check if an incident already breached or not when it reached my assignment group
Hi,How to create a report to check whether the incidents that were breached in my queue got breached while it was received or it got breached when it was worked upon in my queue,
