Hi @all, I have a requirement where I need t make mandatory comments for the KB article in Native UI so that users can submit the feedback for the KB article in Native UI when helpful "No" selected (popup needed with reasons for feedback) as mentione...
Is anyone using the On Call Functionality in Service Operations Workspace? If so, can you share successes and challenges? Any input would be greatly appreciated! Thanks!
Hi All,I have written an onChange Client Script for the Account Number field. The script is working as expected in both the ITIL view and Workspace.Currently, I am using setTimeout() to clear the field value and display the validation message. Howev...
The issue is with the Software Details multi-row variable set in RITM. Initially, the requester had two software rows, but the caller reported that after the request was assigned, the same rows appeared duplicated, making four rows.I checked the back...
Hi Community,I am using Active Directory Spoke v2 – Update Object Expiration action in ServiceNow to extend the expiration date of an existing AD account.For example, the requested account expiry date is 29 October 2026.After executing the action, th...
Hello Team,I calling my subflow in a runscript activity of a legacy workflow which trigger upon a catalog item submission. I am passing the ritm number as input. Lable of input is 'RITM' and intrenal name is 'ritm'. when i added logs into runscript a...
I have a scenario where the variable editor needs to have variables irrespective of values present in it. Currently I can see RITM renders only non-empty variables after request submission. I have tried both UI policy and Client script with Applies o...
Hi All,I have created a String field in the table with a maximum length of 100 characters. However, in Workspace, the following field message is displayed:“This field supports 100 or fewer characters.”This message is not visible in the ITIL view and ...
Hi All,I have created a String field in the table with a maximum length of 100 characters. However, in Workspace, the following field message is displayed:“This field supports 100 or fewer characters.”This message is not visible in the ITIL view and ...
Hi Everyone,I have enabled Now Assist in Virtual Agent on my portal, and I want to customize the icon that appears for the Virtual Agent (chat launcher). Currently, it shows the default Now Assist icon, but I would like to change it to a custom one....
Hi, I installed the sn_va_whatsapp plugin because I need to implement a Virtual Agent powered by Agentic AI that is available via Whatsapp channel. I am waiting for the various parameters from the Whatsapp side to do the configuration but in the mea...
In workplace service Delivery application, I got this after submitting record. what could be the reason behind it? Error - Access to api 'put(sys_user.v_campus_case_email)' from scope 'sn_wsd_case' has been refused due to the api's cross-scope access...
We're using the Now Mobile app with a custom configuration in Mobile App Builder. On iPhone, the Home screen header shows the personalized greeting ("Hello User") next to the avatar and search icon, with the navigation tabs at the bottom.On iPad, the...
The Sentiment Analytics dashboard (/now/conversational-studio/analytics/all) displays "No data available" for all sentiment metrics and "0" for Conversations Analyzed. This is caused by inactive data aggregation scheduled jobs, disabled Now Assist Se...
Hello EveryoneI need to add two fields here exercise method and sub method in the activity sectionThe requirement was in the Business continuity workspace under exercise we have detail tab. In that we have activity section . so , we need to the field...
