Hi all, I'm working in an instance that is integrated with Microsoft Teams. For the application manifest for the bot, we enabled Tabs and used "Your Hub" with a custom service portal instead of Employee Center. The Chat tab of the integration in Team...
When users click on a chart in the Risk Workspace Platform Analytics to view details, they see different columns depending on the user. We tried arranging the columns and using the "Restore to Default" option while impersonating users, but the fixes ...
Hi, There's an OOB BR which prevents itil users to see disabled user records. To bypass this, we have added a condition in this BR to check if the current query contains 'Active Anything' flag as we just need to bypass this one catalog item's referen...
Hi Team, can anyone help here please.when user enter different search i need to connect to live agent if search term exists show respective topics.It is continuous going in this loop.
Can someone explain the TI steps and how to implement it?
We have observed an issue with the Knowledge Search on the portal. If a user searches for an article and presses Enter, the search result leads to an incorrect record display. However, selecting the same article from the suggested search results work...
Explain GlideAjax in a simple way with two to three simple examples
Hi,I created a new record producer that generate record in sn_slm_task table.Inside this record producer i added a Multi Row Variable Sets. Is there any way to access this MVRS values using the producer script on the sc_cat_item_producer record?using...
I would like to export the XML of a flow, created in flow designer. Do not have the update set information which was used to configure/store the flow and moved in Production. Checked in sys_hub_flow, but not able export the flow from the sys_id. Ple...
Hello,We're aiming to send 2 questiones CSAT survey to 'Reporting user' of an incident - when it is moving to 'closed'. We want to send it through our virtual agent by teams.Is it possible?
Hello All,I have just started learning Service now. How can I learn and practice it so that I will get a good hands-on experience on SNOW platform. Regards,Shah
Hi All, We have a single Active Directory (AD) source that integrates with both our Dev and Prod instances to create user records. Currently, when the same user is synced to both environments, two different sys_id values are generated for the user re...
A form is there, where we are putting all mandatory fields. However when submitting the form using 'Submit Record Producer (SP)', it should navigate to a next screen and should show some case number with its details.Currently, it is not navigating to...
In my automation steps I have to click on "Remove All" and Cross icon to delete individual records. Please check in the below screenshot:There is not way to capture the component for the "Remove All" and Cross icons. This is a part of mrvs and mrvs ...
Hi everyone,We have installed Now Assist and have been using it in Employee Center. We are also using Virtual Agent in Teams.We now need to configure Now Assist in Teams. However, when testing it, we receive the following message in the chat:"You don...
