Changes to dashboard built in the workspace are not moved when we promote the app via My company applications. Can someone please explain how to promote the changes?
I don't have an option to create an article like my colleague has. I have to request some role/ it will be allowed at certain level?
Hi, I really want to use a flow to set a field value. I could probably get this working easily as a business rule but at this point it's the principal of the thing. I have 2 choice fields with numeric values that, when updated, should be summed tog...
Hello community, I was experiencing truncation of the email field and, originally, I thought it could be a matter of changing the length of the field, but I since noticed that truncation is happening for emails that are nowhere near the length limit....
We are working with the ServiceNow Virtual Agent (Vancouver). There seems to be an Out Of The Box topic called “show notification” (within the setup topics model), which shows up unwanted in certain cases. We cannot inactivate the topic, change the a...
When I create a Known Error article link in the problem ticket, it opens a knowledge template upon submission. I have published it, but it is not visible in ESC. It says I don't have sufficient permission: "You do not have sufficient privileges to ac...
Hello Everyone, I’m working on a story to automatically update the install_status of Configuration Items (CIs) based on the number of days since their last discovery. Specifically, I need to update CIs with the following criteria:If a CI hasn’t been...
Hi All, We have a requirement that there should be a group approval triggered to the CI Business Service group's only permanent employee. Like the if the group has 5 members and 3 out of them are contractors it should be any one approve for the rest...
@Ankur Bawiskar I need you help on In UI Macro in front of Location field need icon button once I click it shows only related incident for that location which opened only in last 10 days.So i used out of box UI Macro - user_show_incidents (which is...
Hi Everyone, While submitting an order guide from the portal we noticed that some(4 out of 5) of the variables was set to red only under the 'choose option tab' we didnt place any UI policy on the portal and these variables are created on the order g...
Hi Community,I am working on a Service Catalog item "Manage Group Members" where users canrequest to add or remove members from a group. The approval is routed to thegroup manager via a workflow, and once approved, the system should automaticallyadd ...
I need a dashboard or report the records that have gone to Fix in progress in the last 7 days
HIi Everyone,When trying to connect with a Endpoint i'm getting the following error:Request not sent to uri= https://gxxx-xx.xxx.com.br/xxxx/axxxi/xxxxxx: org.apache.commons.httpclient.HttpException: Session contains no certificates - UntrustedOutgoi...
Hi Everyone, Recently we have integrated and configured Virtual agent for MS Teams. It is working as expected. But Now we need to transfer user chat to live agent when select Need more help.. or Anything Else.. from chat window. When we try to updat...
Hi All,Several teams have created multiple workflows by cloning the out-of-the-box (OOB) agentic workflow. We’d like to deactivate those that are no longer needed. Could you please advise on how to deactivate Agentic Workflows?Thanks.
