Hi everyone, I have a valid business requirement to record an appointment that has already taken place (for example, for documentation or reporting purposes). Is there any way to handle this scenario?Thank you in advance for your guidance, Victoria
I Have integrated two servicenow instance using service bridge. created groups with same name in two instances as Demo Group, as i created so the sys id's will be different in two instance but the name will be same, So I'm writing a advanced transfor...
Service Desk Agents doesn't hear the audio of the notification when they are chatting in live interaction in Service operation workspace. They also receive a notification with no body.I'm trying to check what is the issue, but i couldn't determine it...
Hi All, I have got a question for this community. My concerns are around the governance we can built in ServiceNow for Risk accepted problem records. So currently we could set up automation to manually review Risk accepted Problem records within 365 ...
We are implementing Now Assist for Virtual Agent, I'm currently doing a simple operation to check the status of my ticket but I'm getting an error"You don't have the required access to complete this request. Try another request." I'm Admin on the pla...
I have requirement to create a single record producer which should display the set of variables based on logged in user group. For users who are part of Group A, then this record producer should display few variables and if users not part of group A...
Looking at some documentations like "https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2656707" it looks like Servicenow are heading towards deprecating the Operational Status field across the platform. Not sure if will be totall...
I have a PAR dashboard with a Pivot table on it. This table uses 3 data sources to create 5 columns as seen in the first screen shot. Columns 1 and 3, and 2 and 4 are the using the same data set with different time series aggregates. Everything wo...
Hi Everyone , Can someone please school about cloning . I am new to Servicenow 1. When we clone ?2. Why we should clone Prod to other TEST/Dev I am just trying to understand in what scenario I should be executing this activity before upgrade?
With the latest version of SOW, there is an on-call section that is more user friendly than the classic view; however, we have not found a way to limit the groups that are available to select when a user is trying to select a group to either edit the...
I want to source to auto populate with change request number when we create communication plan from communication task
I have a record that has related list to another table. Is there a way to adjust the list view fields for related list based on the state of the parent record? If that is not possible is there a way to automatically change views based on the state?
Hi, I'm building a report where I want to exclude cases that have had the sub state 'Waiting for Development' in the past. Is there an OOTB way to do this? Appreciate the help!
Hi Team, We are using Moveworks and it is integrated to Teams. As we are using Moveworks chatbot, so we are not using virtual agent bot.As move works in integrated to Teams, end user is chatting from teams window and seeing the Moveworks answers in ...
We notice an issue where the walkupKeepAlive angular provider used by the walkup experience widgets seems not to be correctly functioning.We see the walkup user session timing out. Looking at the angular provider, it appears to call endpoint 'walk_up...
