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Servicenow Salesforce Integration Error ?

While I am trying to authorize servicenow, I am getting this error message ?? Don't know what I am doing wrong. Can anyone help me with this ??dev332702.service-now.com/oauth_redirect.do?error=invalid_request&error_description=missing+required+code+c...

Migration from dedicated instance to MSP

I would like to understand the step‑by‑step process for migrating a dedicated ServiceNow SaaS instance to an MSP environment, including an end‑to‑end guide on preparing the MSP instance and performing the migration.

HeliosWu by Tera Contributor
  • 1088 Views
  • 3 replies
  • 1 helpfuls

Mass Closure - Problem Tickets

I am in the middle of a project to close out items that have become orphaned or aged out.What I found is there are 527 open Problem tickets going back as far as 2020.These are all being assigned to a group that has no members in it, and we have found...

Please Select your issue message at start

In virtual agent I have tried many different things like creating very simple custom greeting setup topics, but I cannot get rid of the "Please Select your issue" message that pop up at the when a user first starts the virtual agent.  It shows up bef...

jMoxy by Tera Contributor
  • 253 Views
  • 1 replies
  • 0 helpfuls

Resolved! Prepopulate assets for user

I am redoing our exit alert and have the following in place right now Computer(s) assignedThis looks at the cmdb_ci_computer table for assets assigned to the user and is a list collector.What I want to know, is it possible that I just autopopulate th...

Application Picker-

1) am unable to set the visibility of application picker from zurich upgrade.  Preferences --? developer is missing2) Many users now do not see that anymore. is there any access restriction?

Priya123 by Tera Contributor
  • 285 Views
  • 5 replies
  • 0 helpfuls

Optimization of Virtual Agent timer

Hi Community, Good day. I am new to ServiceNow Virtual Agent and currently working on a chatbot. I have noticed that when a user selects an option in the chatbot (for example: Intune, Oracle, or similar choices), there is a delay of around 5 seconds ...

DevYadav by Tera Contributor
  • 186 Views
  • 1 replies
  • 0 helpfuls

Resolved! Change field label dynamically on a List View

Hello,I'm writing an onLoad client script to change field labels on a table dynamically based on the current domain (since adding the domain field to the field labels table didn't really work) and I've used the "g_form.setLabelOf()" function to chang...

SSantacroce by Tera Contributor
  • 240 Views
  • 3 replies
  • 2 helpfuls