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Trigger AI Agent

We have developed an AI agent to classify cases based on the short description and description fields. The agent performs as expected and provides accurate results during manual testing.We are now aiming to automate this process. To achieve this, we ...

Vinay49 by Tera Expert
  • 164 Views
  • 2 replies
  • 0 helpfuls

Duplicate KB numbers

As when I published a KB and Again move it to draft state and published the new one. I got two KB with same name in the list view. One is in Published state and other is in Outdated state. And If I do the same process multiple time, it will create mu...

SHUBHAM78_0-1781875774431.png
SHUBHAM78 by Tera Contributor
  • 145 Views
  • 1 replies
  • 0 helpfuls

Update the Filter on a page in SOW

Hello everyone, I am working on updating the filter condition and heading for Interaction on the Simple List View. Specifically, when a user Click on Record Information (User Details) - Recent Task - View All -> It will open all the Tasks for last 7 ...

Resolved! notification

I have a question regarding ServiceNow notifications. If a notification is configured to send to both Assignment Group Members and the Assignment Group Email, and the group email distribution list contains the exact same users as the assignment group...

Query1 by Tera Contributor
  • 280 Views
  • 3 replies
  • 2 helpfuls

Default Dashboard Redirection

After upgrade to Australia Patch 2 Hot Fix 1, our users do not get redirected to their default dashboards like before the upgrade. We can search the dashboard and open it and it will then remember it the next time user is logged in. But many users do...

AmolJ by Tera Guru
  • 479 Views
  • 3 replies
  • 0 helpfuls