Now Assist in AI Search release notes
The ServiceNow® Now Assist in AI Search application combines the power of search with the Now LLM Service agentic AI model to provide actionable AI-generated or AI-selected answers in user searches. Now Assist in AI Search was enhanced and updated in the Xanadu release.
Now Assist in AI Search highlights for the Xanadu release
- Improve incident deflection for portal users by configuring record producers to display actionable and relevant Genius Results suggestions during submission of cases, incidents, problems, and similar tasks.
See for more information.
Important:
Now Assist in AI Search is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New in the Xanadu release
- Xanadu Patch 7
- AI Search Genius Results widget for record producers
- Administrators can configure the AI Search Genius Results widget on record producers to enhance the user experience when creating an incident. The widget displays actionable Genius Result suggestions relevant to the user's incident description. Users can select from these Genius Result suggestions to address their own issues, or can continue with their incident submission if none of the suggestions resolve their problem.
Changed in this release
- The Now Assist Q&A Genius Results feature is in maintenance mode. This feature will have no new enhancements but will have continued support. Similar and improved functionality is available in the newer Now Assist Multi-Content Response Genius Results feature. For more details on this feature, see .
- The Now Assist Actions Genius Results feature is in maintenance mode. This feature will have no new enhancements but will have continued support. Similar and improved functionality is available in the newer Now Assist Multi-Content Response Genius Results feature. For more details on this feature, see .
Activation information
Now Assist in AI Search is installed when you install any of the following licensed applications from the ServiceNow Store.
Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Localization information
Now Assist in AI Search supports in Now Assist Genius Results. For details, see and .