Xanadu Patch 10

The Xanadu Patch 10 release contains important problem fixes.

Xanadu Patch 10 was released on August 21, 2025.

• Build date: 08-21-2025_1913
• Build tag: glide-xanadu-07-02-2024__patch10-08-08-2025

Important:

For more information about how to upgrade an instance, see ServiceNow Upgrades.

For more information about the release cycle, see the ServiceNow Release Cycle.

Note:

This ServiceNow AI Platform major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.

For a downloadable, sortable version of the fixed problems in this release, click here.

Overview

Xanadu Patch 10 includes 348problem fixes in various categories. The chart below shows the top 10 problem categories included in this patch.

Figure 1. Top 10 problem categories

Security-related fixes

Xanadu Patch 10 includes fixes for security-related problems that affected certain ServiceNow® applications and the ServiceNow AI Platform®. We recommend that customers upgrade to this release for the most secure and up-to-date features. For more details on security problems fixed in Xanadu Patch 10, refer to KB2428218.

Changes in Xanadu Patch 10

Identity Type

Use the Identity Type to define the correct identity type while creating a user. You can select Human, Machine, or AI Agent based on the user identity.

The Web service access (WSA) only checkbox is automatically enabled for Machine identities and read-only for Human or AI Agent identities. You can mark Identity Type as Machine for creating WSA accounts.

Notable fixes

The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.

Problem	Short description	Description	Steps to reproduce
Activity stream PRB1893483 KB2185849	No activity displays in UI16 when a blank journal event is added to the activity stream	After upgrading to Yokohama, some records display 'No Activity' on the platform view. A null pointer exception displays.	Refer to the listed KB article for details.
Agent Chat PRB1900981 KB2226265	Inbox audio is delayed when the 'Workspace' tab is inactive or out of focus before receiving the first work item	When the work item assigned, audio isn't heard. Audio is heard only after switching back to the workspace. The agent may not get notified at the time of assignment due to this issue, and the work item may expired by the time agent is back on the workspace tab.	Refer to the listed KB article for details.
Database Persistence - Data Management PRB1837739	'Physical Table Stats Gatherer' runs long due to an influx of query with hash 2136542706	The job runs for more than one hour. Each query takes around 239 ms but since the number of times it's being called is high, the overall job takes a longer time.
MID Server PRB1912171 KB2266697	Yokohama MID Server upgrades do not upgrade all jar files in lib	Yokohama MID Server upgrades don't upgrade all jar files in lib, causing NoClassDefFoundError for various classes, and MID Server to go down.
Next Experience Unified Navigation PRB1908169 KB2252998	An exact match for an experience with an invalid routeConfigId doesn't navigate	A new issue was found which results in Zing search results aren't opening properly within a workspace.	Refer to the listed KB article for details.
UI Form Administration PRB1863573	A 'Scope tag not permitted' error is thrown when the UXC Generative AI plugin is active	The scoped UI macros are added to the UI16 form by the 'UXC Generative AI' plugin clash with scoping rules, causing a 'Scope tag not permitted' error to be thrown. Visually, users notice related lists and others macros not loading on the form.	Navigate to sysapproval_approver.list. Open any record still in the 'Requested' state. Right-click on the header and configure the form layout. Add the 'Test Formatter Approval Scoped' formatter to the layout after the 'Approval Summary' formatter. Configure the form. Add 1 related list to better see a broken page when reproducing. Clear the cache using cache.do. Open the record. Observe that the form is in a broken state. The approval _summary form renders on the page, but everything else is missing. Related lists won't display. Users aren't able to select and hold (or right-click) on the header or see the scoped UI macro rendered.

All other fixes

Problem	Short description	Description	Steps to reproduce
Access Control List (ACL) Rules PRB1910480	Reduces ACLs generated by QueryACLAuditor for table and fields in hierarchies
Access Control List (ACL) Rules PRB1910482	Ensures the QueryRangeACLAuditor doesn't generate Security Attribute with blank script
Access control list (ACL) Rules PRB1910491	Enables QueryACLAuditor to run for a specific list of tables
Access Control List (ACL) Rules PRB1910494	Fixes QueryACLAuditor ACL generation for specific read ACL combinations
Access Control List (ACL) Rules PRB1910496	Fixes QueryACLAuditor ACL generation for some situations involving hierarchies of tables
Access Control List (ACL) Rules PRB1910499	Augments the description of ACLs, generated by QueryACLAuditor, to classify the field ACLs retained for their datatypes
Access Control List (ACL) Rules PRB1910928	Adds Business Rule to keep query_range ACLs synchronized with read ACLs in case of role modification
Access Control List (ACL) Rules PRB1918225	Ensures conditional_table_query_range ACL customizations are honored with QueryRangeACLAuditor reruns
Access Control List (ACL) Rules PRB1918943	Ensures QueryRangeACLAuditor rerun to preserve the timestamps of query ACLs created by previous audit run
Access Control List (ACL) Rules PRB1922774	gen_ai_ prefixed ACL types should use * ACLs for their default rule name	This is a product update.
Access Control PRB1910493 KB2321524	There is slowness when loading forms with Table Choice fields, even after applying a 2000 record limit	The size of CACHE_ARCHIVE_TABLE_HAS_TERMS cache needs to be higher than 2000 since many instances have more than 1000 archive tables.	Refer to the listed KB article for details.
Access Control PRB1911812	Ensures retain fields get the right ACLs when in table hierarchies
Access Control PRB1917141	Ensures QueryRangeACLAuditor is re-run to preserve all the query ACLs created by the previous audit run, in case of query_range ACL customizations
Access Control PRB1923191	Prevent re-generating ACLs with a different sys_id after upgrade when ACL schema changes	This is a product update.
Activity stream PRB1743672	Work notes using Carriage Return aren't displaying in HR Agent Workspace when using edge encryption	.	Enable Edge Encryption in the HR Workspace. Open the HR Workspace using an encrypted URL. Post a Worknote on a HR Case that uses a Carriage Return. Notice that the Worknote isn't visible in the Activity Log.
Activity stream PRB1870524	If user_id is in the form of a sys_id, then the user isn't displayed correctly in the activity stream	The sys_created_by can be a user_id or a sys_id or an email, so it guesses based on the format. If the user_id is copying the sys_id format, then this process doesn't work.	Create a user with a user_id in the format of a sys_id. Give the user sufficient roles to view workspace. Impersonate the user created. Navigate to some record on workspace and add a comment or make a field change. Notice this user's user_id is displayed instead of the display name.
Activity stream PRB1878917	Text doesn't persist if the user navigates away from the email composer when drafting a reply	Text in the email composer disappears when the user navigates to a different tab. This only occurs when replying via the activity stream tile, not when composing a new email.	In any workspace on Xanadu or Yokohama, open an incident record and make sure to be on the 'Details' tab. Compose an email and send it. Mark the record as 'sent' in the email table so it appears on the activity stream. Select the reply icon on the activity stream email tile. Notice that the email composer opens. Begin typing in the composer. Navigate to a different tab (for example, 'Overview' or 'Child Incidents'). Return to the 'Details' tab. Observe that the previously typed text is not displayed.
Activity stream PRB1881272	'Multiple delete' should check the condition list for archive tables	The 'Archive destroy' task uses multiple delete to remove sys_journal_field data. Users have to query the table to find which records specifically are deleted so that it can create a delete message for them. ActivityDBListener.removeMultipleEvents() has to check the dbDeleteQuery. getQueryConditions() for the rule's documentTable and ignore it if it isn't a table they care about.
Activity stream PRB1888279	The Translation button isn't turned on in a legacy Agent Workspace when dynamic translations are turned on		Apply an update set to install, configure, and turn on dynamic translations, legacy Agent Workspace, and CSM/FSM Workspace. Open an incident in either legacy Agent Workspace (/now/workspace/agent) or CSM/FSM workspace (/now/cwf/agent). Add a comment in another language. Expected behavior: When hovering over the journal tile for the newly added comment, a Translation button should be visible and selectable. Actual behavior: When hovering over the journal tile for the newly added comment, there's no Translation button.
Activity stream PRB1888552	Attachments aren't removed from an activity stream when stored on a secondary DBI	In a multiple delete scenario, when the activity stream DB listener creates a DBQuery to select all activity stream records to remove, it uses the default DBQuery constructor, which selects the primary DBI by default. The DB listener needs to pass the same DBI that's used by the DB action to ensure that the correct DBI is utilized in a multiple DBI situation.
Activity stream PRB1895624	Activity stream displays sys_id instead of the display name	The user's sys_id is posted instead in the Actvity Stream event.	Log in as an admin user. Create a new user with User ID in the format of a sys_id. Complete the First Name and Last Name fields. Log in with new user. Navigate to Activity stream. Post a comment. Notice that the user ID (sys_id format) is displayed instead of the user's display name in the activity stream event.
Activity stream PRB1897140	A workspace activity stream isn't displayed for archived records	Due to a misunderstanding of the requirements for archived records, a performance fix made it so that no workspace activity streams get generated for any archive tables (for example, tables with an 'ar_' prefix). Instead, since archived records are read-only, all live updates for archived records should be turned off, while allowing the activity stream to be viewable.
Activity stream PRB1914670	In UI16, AI Agent posts appear as the logged-in user until the page is refreshed	In UI16, the entries appear as posted by the logged-in user initially. Only after a manual refresh the name changes to AI Agent. In Workspace, the entries correctly show the AI Agent as the author, which is expected.
Advanced Risk PRB1896933	Addition of Query ACLs in Access Control List (ACL) Rules in Advanced Risk	This change adds new Query ACLs on certain table(s) and field(s) to grant query_range access.
Advanced Work Assignment PRB1884896	'Capacity' displays the incorrect value in a manual 'Allocation of Work' item from the 'Queued work' tab from Workforce Optimization	The user should see a list of available agents with their capacity, but instead the user always sees zero/3.	Log in to the instance. Impersonate a user. Navigate toManager Workspace. Navigate to All agents. Set the user presence state to 'Available'. Navigate to Queued Work item. Search for a document id. Select the item Select Allocate. Notice that the capacity appears as zero/3 for the user.
Agent Chat PRB1908263	Safari audio issues in inactive tabs	Audio doesn't work properly when the user switches to an inactive tab.
Agile Development PRB1909252	Customized story numbers are overwritten by an upgrade	A certain entry was offered in the com.snc.sdlc.scrum and com.snc.spm_agile_common packages. This entry is placed in the 'unload' folder, not the 'update' folder. Therefore, this entry becomes offending to any users who have customized it because content in the 'unload' folder is loaded during the first time activation.	Use a Washington instance with the com.snc.sdlc.scrum plugin. Navigate to System Definition > Number Maintenance. Search for the 'Story' table. Change the number of digits from '7' to '8'. Upgrade the instance to Yokohama. Expected behavior: The customization is retained. Actual behavior: The customization is reverted.
AI Search (Glide) PRB1916188	Update glide AI Search external content APIs to support multiple users per indexed source	This is a product enhancement.
AI Search External User Mapping API PRB1909140	An API endpoint which can delete users via a GlideQuery is required for XCC	The XCC Scoped App can't delete users one at a time. It needs a way to query a subset of users.
AI Search External User Mapping API PRB1909142	When a user principal is written with the DirectUserImporter and one exists, the update fails	Stream is wrapped mistakenly during the serialization process from a list. Not all of the principal imports do a check for the DirectPrincipalImporter vs the ImportSetImporter. The streams should be closed effectively.	Attempt to send a new user principal that updates an existing user. Updates to existing users fail. Removal of a user's group fails.
AI Search External User Mapping API PRB1909146	The 'External Content Ingestion JS' API must do an undefined check on 'sourceId'	Use the newly qualified 'External Content Ingestion' APIs for ingesting principals with 'sourceId'. If 'sourceId' is undefined, see that the principals insert or updates fail.
AI Search External User Mapping API PRB1909153	Change SOURCE_ID_FIELD to reference connector_configuration_id instead of connector_configuration_id_s	The current licensing table process fails for some connectors because its querying the wrong field.
AI Search External User Mapping API PRB1913661	Parameters are in the wrong order when calling Java API for (removeUser)	An exception is thrown, saying that the principal ID is null. This shouldn't be the case.
AI Search PRB1875255	Glide sends an 'admin' value in the Date field	There's an error in the logs.
AI Search PRB1887375	'OR' conditions aren't correctly evaluated in EVAM lite	In SearchResultTemplateGenerator, there's logic to revert to legacy EVAM template engine if the condition is complex, but it doesn't currently catch 'OR' conditions.	Set active=false to the Service Portal default view configuration. Search for 'IPV6' in Service Portal. Observe that users get 1 result (which is expected). Modify the Service Portal 'Knowledge Search Results' view config to add 'knowledge_base is Known Error'. Search for 'IPV6' in Service Portal. Observe that users still get 1 result (expected). Add an 'OR' condition to the 'Knowledge Search Results' view config for 'knowledge_base is IT'. Search for 'IPV6' in Service Portal. Observe that users no longer get the result (not expected).
AI Search PRB1889180	Action-type columns aren't registered on the sys_search_genius _result_event_action table for NLQ Genius results		Provision an instance with NLQ configured on the global search profile. Search for query-like incidents. Wait for NLQ Genius Results to load. Select Positive feedbackbuttons. Navigate to the sys_search_genius_ result_event_action table. The action type column should be 'Feedback' for thumbs up and down interactions and it's not being registered on the sys_search_genius_ result_event_action table.
AI Search PRB1889190	Shared files aren't coming up on the znowassiststable instance portal		Open an instance with znowassiststable. Enable Dynamic Window on Portal. Set up shared files. Impersonate a user. Navigate to Service Portal. Search for 'Who is [user]?'. Notice that users can see the people card on the portal but can't see shared files.
AI Search PRB1892854	The Now Assist full-page responsive mobile is unusable	The pre-search box is cropped on both the left and right side. The search results search box is cropped and buttons aren't accessible.	Open a full page search/search results in the mobile screen size. Notice that the search bar is accessible when the screen size is changed to the mobile view.
AI Search PRB1893450	When there's a search application without a name, the drop-down list appears empty	When the user creates a search application without a name, the drop-down list for selecting search applications appears empty and displays the message 'null'.
Analytics Data API PRB1845187 KB2238953	Drilling down on KPIs in a Performance Analytics dashboard produces an error 'no internet connection'	.	Refer to the listed KB article for details.
Application Manager PRB1907408	A rollback blocking the install/upgrade for non-global scope users in a domain-separated instance	Non-global domain users have been blocked from being able to install/upgrade on domain-separated instances. There is now a fix to allow this behavior and hence this code change made on App Manager can now be rolled back.
Asynchronous Message Bus (AMB) PRB1842663	Persisted responders rw_cache aren't synchronized in a cluster	A persisted responder for a table is cleaned up only on 2 nodes. Remaining nodes still have it in memory. Any new registration for the table on remaining nodes won't be flushed to the cluster, as they already have it in-memory.	Use the rw_amb_demo.do page or use the logging responder. Have a 2 node cluster with all nodes restarted at same time. Change the property glide.record_watcher. cleaner.orphaned_ persisted_responders .cleanup_interval to 1 hour (3600000 milliseconds) for quick reproduction. Register a persisted responder for a custom table. Once the instance has been online for 30 minutes, then restart one node. Delete the persisted responder record from sys_rw_action or unregister the persisted responder to delete the record in sys_rw_action. In the next 30 minutes, observe that the cleanup runs on the other node that wasn't restarted and cleans up the custom table persisted responder from the cache. The restarted node still has the custom table persisted responder in memory.
Attachments to Records PRB1848449	The user is unable to upload an image to a field when 'glide.attachment.extensions' is not empty	The user is unable to upload an image to the field 'sys_user.photo' when 'glide.attachment.extensions' is not empty an 'glide.ui.attachment.extensions.enforce' is true.
Audit Management PRB1896927	Addition of Query ACLs in Access Control List (ACL) Rules in Audit Management	This change adds new Query ACLs on certain table(s) and field(s) to grant query_range access.
Authentication PRB1835271	IDP-initated SLO fails if 'Auto Redirect IdP' is 'True'	.	Log in as an admin user. Use Azure IDP to set up Security Assertion Markup Language (SAML) on Service Portal (SP). Enable Auto to redirect IdP as 'True'. Open an incognito window. Log in to Azure IDP. Log in through an SSO user in Service Portal. Log out from Azure IDP. Expected behavior: The user should be logged out from both SP and IDP Actual behavior: The user is not logged from IDP only not from SP.
Authentication PRB1922769	Authentication agent controls	This is a product update.
Authentication PRB1922770	Authentication agent controls	This is a product update.
Cache PRB1804575 KB1702700	CollectingLRUCache can grow large due to fUseStats which can cause heap memory pressure	The memory consumption is caused by a specific cache 'syscache_jelly_script' which also has an internal map that stores usage statistics based on unique cache keys. In some instances with many languages, roles, domains, and unique users on a node, the count of unique keys can be very large, causing the internal usage statistics to consume enough memory to cause performance issues.
Cache PRB1840552	Reduce CPU impact from CompactCacheEntry hashCode method	This issue is for CompactCache CPU optimization. This was discovered from profiling, and it's a performance enhancement that improves the speed of certain cache operations and reduces the CPU cost of those cache operations.
Case and Knowledge Management for HR Service Delivery PRB1860702	The Vendor Portal 'Take-questionnaire' page stops working when the HR application is installed	Users observe an error on the page.
Case and Knowledge Management for HR Service Delivery PRB1887320	HTML dynamic parameters on HR templates aren't working as expected	HTML dynamic parameters on HR templates are not being replaced with the actual value when used in links. The issue still persists if the description contains variables only in a link.
Case and Knowledge Management for HR Service Delivery PRB1919807	Missing RCA permissions for the 'Create approval' subflow	This issue occurs in HR Service Delivery AI Agent Collection.
Case and Knowledge Management for HR Service Delivery PRB1926747	The vendor portal take-questionnaire page stops working when an HR application is installed	The user is not able to see the questionnaires associated with the assessment.	Log in to the Instance as admin. Navigate to All > sn_vdr_risk_asmt_assessment.LIST > Create new TPRA record and save. Select Questionnaires. Edit the record and save. Select Submit to third party. Open the instance in the same browser as admin and impersonate as a third-party contact. Select Risk assessment for the third-party record created in step 2. Expected behavior: The user should be able to see and answer the questionnaires associated with the assessment. Actual behavior: The user is not able to see the questionnaires associated with the assessment.
Change Management PRB1862569	Change CheckConflict can cause stale reads and updates, which causes other unexpected behaviors
Change Management PRB1895395	A standard change template record producer condition builder filter operator is broken when the variable type 'List Collector' is used in conjunction with a standard change template field	On the 'Sample change requests' filter, after selecting a field, notice that all the operators are empty except for 'is'.
CIWF UI Component PRB1894610	To reduce regressions, query ACLs are only enforced when certain conditions are met for portal_knowledge_quick_links widget
CMDB Query Builder PRB1791382 KB1695381	CMDB Query Builder results' count isn't consistent	There's a missing result from the CMDB Query Builder query. This causes missing some records in the result with a default batchsize (100) without the user knowing they are missing the records.	Refer to the listed KB article for details.
CMDB Workspace PRB1894924 KB2181389	Remove CUD access to sn_cmdb_editor roles on cmdb_ci records	Users with the role 'sn_cmdb_editor' shouldn't be able to have access to the cmdb_ci table and edit the records.	Refer to the listed KB article for details.
Column Level Encryption PRB1820743	Inactive caller policy records shouldn't be used when fetching a list of available crypto modules	This problem only applies to fields configured with multi-module EFCs where the field is empty or populated with cleartext data. When determining read/write access on a CLE field, available CLE crypto modules are checked to see which modules the user has access to. When building the list of crypto modules, use the query for caller policy records to find the modules. However, inactive caller policy records aren't filtered out.This causes no visible issues or access issues for users. In cases where there are many inactive caller policy records, this causes a performance issue and slows down the read/write check.	Create a crypto module 'no_access_module'. Add one or more INACTIVE caller policy records for this crypto module. As a user with elevated privileges, run the crypto module script via background scripts: gs.log(Packages.com.glide.kmf. callerpolicies.KMFCallerAccessPolicy RecordInterface.getCLECrypto ModulesFromCallerPolicyTable()); Expected behavior: no_access_module doesn't show up in the list. Actual behavior: no_access_module shows up in the list.
Configuration Management Database (CMDB) PRB1825003	A submission through the API with the patch method doesn't work as expected for the Portuguese language	The user observes a response code of 403 when a patch is triggered on a Portuguese language instance.	Provision an instance in Brazilian Portuguese. Create a CI in cmdb_ci_service_auto table. Using form view, set the following values for this CI: life_cycle_stage: 'Design' life_cycle_stage_status: 'Design' install_status: 'Pending Install' Navigate to Rest API Explorer and ensure the language is set to English. Select Patch. Select The sys_id of the record created in step 2. Repeat step 2 to reset the values in form view. Change the language to Brazilian Portuguese and trigger the Patch call with the same payload. Observe a response code of 403.
Configuration Management Database (CMDB) PRB1847131 KB1885852	The Related List condition is not used during task generation	CMDBScriptableAPI isn't honoring the related list condition that is stored in the encoded query field of the policy record. If the condition stored in the policy record is used in a background script, the correct count of configuration items (CI) comes back, so it has to be localized to the java function creating the tasks.	Refer to the listed KB article for details.
Configuration Management Database (CMDB) PRB1893434	A11y bug fixes on CMDB Workspace	Info tooltips are identified by screen readers as 'Search Button' and there's multiple H1 elements on a page.	Issue 1: Info tooltips are identified by screen readers as 'Search Button'. Start JAWS. Navigate to Home > All > CMDB Workspace > Management tab. Move the input focus to the the info icon in excluded CIs. Note that the info tooltip is described as 'Search button'. Issue 2: Multiple H1 elements on the page. Navigate to Home > All > CMDB Workspace. Start NVDA. Display the speech viewer in NVDA. Navigate through the page's headings. Notice that there are two H1s when there should only be one.
Configuration Management Database (CMDB) PRB1895194	Multi-source doesn't set the domain path	If domain separation is turned on, multisource code sets the sys_domain field explicitly using the logged in user's domain. However, the sys_domain_path is not set correctly (default value '/' is set). This happens because it calls setSystemFields() on the corresponding DBAction before setting the sys_domain.
Configuration Management Database (CMDB) PRB1899149 KB2290506	Remove sn_cmdb_admin from itil_admin, sn_cmdb_editor from itil, and add CUD access to sn_cmdb_admin / sn_cmdb_editor	An itil user should have CUD access by default and users with the itil role contains sn_cmdb_editor, not sn_cmdb_user. Remove CUD from itil, and a user with the itil role no longer has CUD access because of removing CUD from sn_cmdb_editor.	Refer to the listed KB article for details.
Configuration Management Database (CMDB) PRB1909506	Database performance is impacted due to the ASYNC: Script job	De-duplication template APIs fetch unnecessary data which slows down queries, impacting database performance.	Create a de-duplication template for any class (for example, Linux Server). Select the default options for Main CI, Merge Attributes, Merge Relationships, Merge Related Items and Duplicate CI Actions. Save and publish the template. Manually add de-duplication tasks to the template (if there are no matching tasks found). Run the template. Observe slow queries during the template run.
Content Experiences PRB1895347 KB2289855	Topic header banner images aren't displaying for users without elevated privileges	This happens when 'Schedule Content' records reference pointers for a widget instance (sp_instance) are broken, such as when the widget instance was deleted on the instance. With these schedules in this state, the topic header widget is somehow matching to the blank sp_instance field and triggering the altered UI instead of the banner.	Create a 'Schedule Content' [sn_cd_content_visibility] record. Select a widget instance [sp_instance]. Save the 'Schedule Content' record. Delete the widget instance. Open an Employee Center page (topic) with a banner image. Expected behavior: A banner image displays for all users. Actual behavior: A banner image doesn't display for users without elevated privileges.
Contextual Search PRB1868773	canWrite on GlideElement for variable sets returns a null pointer exception	There's an issue calling a canWrite on a variable set when applying form changes to be filtered. The individual variables behave correctly.
Customer Service Management for Field Service Management PRB1836273	My task map, my SLA map, agent map does not work for wm_dispatcher due to a missing ACL	When a dispatcher navigates to a work order task assigned to someone from the dispatcher's group and selects 'View task on map, the map renders but the task is not shown on the map.
Database Persistence - Data Access PRB1894406	SQL error messages can't be enabled	If glide.db.loguser is set to 'false' by running the background scripts 'gs.setProperty('glide.db.loguser', false)', then only one error message appears. If glide.db.loguser is set to 'true', two error messages appear.	Run the background script 'gs.setProperty('glide.db.loguser', true)'. Create a table by creating a record in the sys_db_object table. Navigate to the sys_db_object record in that table. Create a column with the type 'Auto Increment' in the Columns section. Create a new record on the table, for example put the value '1' in the new column. Create a new record with the same value. Expected behavior: Two error messages appear when the user should only receive one; 'Unique Key violation detected by database ((conn=493) Duplicate entry '1' for key 'PRIMARY')' and 'Invalid insert'. Actual behavior: Only one error message is shown, 'Invalid insert'.
Database Persistence - Data Management PRB1810466	Physical Table Stats Table (sys_physical_table_stats) doesn't have a cleanup mechanism that retains the table stats records daily after Xanadu changes	A rule will be implemented similar to the one for sys_db_size_stats for sys_physical_table_stats using sample_period_start and sys_created_on, or sys_updated_on.
Database Persistence - Data Management PRB1913617	Turn off monthly and yearly stats aggregator jobs
Database Persistence - Data Scale PRB1793385	Sys_attachment and sys_audit aren't found when probing during SQLTableAccessibilityChecker	When the user moves sys_attachment/sys_audit to gateway and starts glide, a message appears in the console that reads '(table) is not on a gateway or missing, skipping the probe'.
Database Persistence - Data Scale PRB1824916	Query rewrites don't apply on already optimized queries by union optimization or left join coercion	When implementing the query rewrite for an optimized query, it doesn't apply as a query rewrite applies prior to the optimization.
Database Persistence - Data Scale PRB1840823	Temporary files are left by PG-JDBC driver	There must be obsolete .trs files in /glide/nodes/nodeport/tmp directory. Obsolete files are created 1 hour ago or before and not touched.
Database Persistence - Data Scale PRB1898714	A connection becomes vulnerable to sharing when it's marked for recycle	When a connection is marked for recycle, it's returned to the pool and can be picked up for allocation, where it's marked as 'Assigned'. The connection is checked for recycling and a new physical connection is established. Glide marks the connection as 'Available', which allows it to serve other requestors in the pool, causing connection sharing.
Database Persistence - Data Scale PRB1919500	It takes a long time to recognize the 'DB is down' event	This applies to both PG and MariaDB when the primary database is brought down unexpectedly.
Database Persistence - Data Scale PRB1921155	TableThrottler is broken	TableThrottler is broken due to the removal of lastLag and lastSleepFactor.
Declarative Actions PRB1839321	Customize flow on the 'Order' line item loads a blank screen for Order Agent/Order Admin users	When selecting the Customize flow action on a newly created 'Order' line item for a given Order, the page fails to load.
Declarative Actions PRB1914488	The ai-sparkle-icon doesn't animate when 'animate icon' is set to 'true'	This issue also occurs when setting it on the Split button, Related list actions, field decorator, layout items, and m2m layout items.	Navigate to a List Declarative Action. Set the Icon field to 'ai-sparkle-fill'. Notice that the Animate iconcheckbox appears. Check the checkbox. Navigate to a list. Notice that the AI sparkle icon is present but doesn't animate.
Discovery PRB1791510 KB1718735	Discovery is hanging for certain schedules due to WMI queries failing	Running Discovery on Windows devices causes WMI queries to fail in Windows OS Patterns.
Discovery PRB1800638	Preventing the scenario of running Simple Network Management Protocol (SNMP) GetNext on the same Object Identifier (OID) repeatedly	.
Discovery PRB1812384 KB2234218	Inclusion pattern discovery fails with a NullPointerException if one of the identifications fails for a parent pattern	When the main pattern identification fails, a NullPointerException exception is thrown: 'com.snc.sw.exception. PatternDebuggerException: Debug task failed to initialize parent CI for entry point: null.'	Refer to the listed KB article for details.
Discovery PRB1898292	A Discovery monitoring job should support event framework	Discovery to not use sys_trigger directly, but instead utilize Platform's event framework to distribute the load among nodes.	Make sure Discovery is using Platform's event framework [discovery.use.event.processing system property]. Start a status and make it stuck.
Discovery PRB1899276	The start of the next Discovery schedule in a daisy chain is delayed by the time taken to complete 'discovery.complete' or 'discovery.cancel' events	In instances where the daisy chain is being used, the start of the next Discovery in the chain depends on the time taken to complete 'discovery.complete' or 'discovery.cancel' events. Most of the script actions for these events in their environment have the same default execution order of 100, including 'Discovery Run Next', which triggers the next Discovery. The more script actions with the order 100, the higher the possibility of delay for starting the next Discovery.	Create a daisy chain for Discovery. Create script actions for discovery.complete and discovery.cancel events with execution order '100', which takes a few minutes to complete. Run the daisy chain for Discovery and check the time spent between the complete/cancel of one discovery schedule and the start of the next Discovery schedule. Notice that it is greater than the time taken by the new script actions.
Discovery PRB1899547	Make error suggestions clearer and link them to useful Knowledge Base (KB) articles	This is a product update.
Document Intelligence Unified Backend PRB1837244	Integration flows don't open in flow designer in the Now Assist admin document Extraction Skill		Provision an instance with the the app-now-assist-admin app installed. Navigate to Now assist Admin > Feature > DocIntel Skill > Platform > Q&A. Create a new use case with the target table 'Answer' and add fields with target fields. Save. Upload the document and add the integration flows Process Task and Extract Value. Notice that the flows are not created.
Document Intelligence Unified Backend PRB1838171	Duplicate names are allowed for the Q&A use case from Now Assist admin	Duplicate names shouldn't be allowed.	Provision an instance with the app-now-assist-admin app installed. Navigate to the Now Assist Admin > Feature > Platform > DocIntel Skill > Documentation Q&A. Create a new use case with 'Usecase1'. Create another use case with the same name.
Document Intelligence Unified Backend PRB1839797	Users should be able to delete the fields under 'Data Extraction' and 'Q&A Capabilities'		Install the latest DocIntel app and Gen AI app. Create a use case under 'Data extraction' or 'Q&A'. Create some fields. Expected behavior: The user should be able to delete the fields. Actual behavior: The user is not able to delete the fields.
Document Intelligence Unified Backend PRB1846148 KB1924055	Fields under table field group are not created for Document Extraction Capability	During the installation process, descriptions are mandatory for fields but not for field groups. However, when attempting to create a field group without providing a description, the user is blocked due to a mandatory description business rule applied to both fields and field groups.	Navigate to Now Assist Admin > Features. Select Platform > Document Intelligence. Select Document Extraction. Create a Use case UC1. Create two fields under UC1. Fields are displaying under UC1. Create a table field group and create some fields under that field group. Expected behavior: Created table fields are displayed. Actual behavior: Table fields are not displayed.
Document Intelligence Unified Backend PRB1848551	Restricting the user from adding more than 150 fields for GenAI tasks
Document Intelligence Unified Backend PRB1853246	Erroneous upgrade of Gen AI use cases		Create a new Gen AI use case using Now Assist Document Intelligence. Run the upgrade job. Observe that use case gets upgraded when it shouldn't be.
Document Intelligence Unified Backend PRB1855732	DocIntel is not working properly after being trained
Document Intelligence Unified Backend PRB1896682	Create a system property for max page and max field limits for GenAI use cases	Currently, the max page and max field limits are not customizable.
Document Intelligence Unified Backend PRB1897412	Enable field group name update using Glide	This is a product update.
Document Intelligence Unified Backend PRB1925940	The File Upload tool gets stuck at the 'Extracting data' stage	The file gets stuck in the 'Extracting data' stage.	Create a new AI Agent and add the File Upload tool. Add any PDF file and save. Expected behavior: The file extraction should move to a 'Completed' state. Actual behavior: The file is stuck in the 'Extracting data' stage.
Document Viewer PRB1793774	Nodes fail to synchronize after restart	After restart, nodes fail to synchronize and display the message 'Could not define Scriptable class DocumentPermalink for extension point.' A code stack repeats and causes stackoverflow.
Dynamic Translation for Virtual Agent PRB1884635	Cached dynamic translations are not cleared when exclusion framework is disabled/enabled	Excluded terms in a new utterance are translated when the cache should have been cleared.	Disable Exclusion Framework via the sn_dt.dynamic_framework.enable_exclusion_framework system property. Translate something with excluded terms 'The words apple and (dog) should not be translated.' Enable Exclusion Framework via the sn_dt.dynamic_framework.enable_exclusion_framework system property. Translate the same utterance with excluded terms. Expected behavior: Excluded terms in the utterance are not translated 'Las palabras apple y (dog) no deben traducirse.' Actual behavior: Excluded terms in the utterance are translated 'Las palabras manzana y (perro) no deben traducirse.'
Dynamic Translation PRB1899459	Dynamic Translation isn't working after upgrading in Yokohama	The translation feature stopped working and is now throwing the following error in 'Translate Text': 'Error: Cannot read property 'status' from undefined. Detail: Cannot read property 'status' from undefined.'
Email Notifications PRB1764089 KB2191121	The display_ name email address set on 'Select From List' or 'text' of 'From Generation Type' doesn't work if the template is custom table based	When using two email templates, the oldest one gets 'error invalid' from the address when the email is sent. This error occurs when two email templates are on the same table but are from different addresses. Both email templates work if the 'from' address is set to the same value.	Open a record in the Agent Workspace. Navigate to Activity. Select Reply on the most recently received email. Select the tab 'Pop-up email draft to new workspace'. Select Email template. Choose an email template. Notice the display_ name format and the error message, 'The email address in the From field is invalid.'
Email Notifications PRB1774019	The Document Viewer in the Email Viewer in Workspace doesn't display certain file types	The document viewer does not display certain file types, including .xlxs, .docx, and .ppt.	Open CSM/FSM configurable workspace. Open any case. Expand the contextual side panel and select the Attachments component. Select each of the files. Notice that they all open in the document viewer perfectly for all file types. Select the 'Emails' tab (related list) and open the email record. Notice that the attachments are displayed along the top of the record. Select the attachments. Notice that PDF and JPG open in the viewer, but the .xlxs, .docx, and .ppt file types display an 'Unsupported' message.
Email Notifications PRB1803431	The display_ name email address set on 'Select From List' or 'text' of 'From Generation Type' isn't working if the client template's sender configuration is customized across multiple templates of the same table	An error occurs even though the display_name format is confirmed.	Open a sn_customerservice_te based record on the Agent Workspace. Select Reply in 'Activity' on the most recently received email. Select Pop-up email draft to new workspace tab. Select Email template. Choose Email TE Requested for - PAR. Notice that even though the field is visible to confirm the display_ name format, the error 'The email address in the From field is invalid' still occurs.
Employee Profile PRB1895944	Encryption of attachments by users with the 'sn_employee.admin' role after upgrading to Xanadu	Attachments are encrypted by 'sn_employee.legal_name_for_employee_profile' Crypto Module. As a result, when users without 'sn_employee.admin' role access these attachments, they get an error.
Event Management PRB1867782	Slow EM Events processing due to the default value for 'evt_mgmt.max _characters_in _additional_info' is too low	When there are many events with addional_info length >600,000 characters, events processing becomes slower.
Event Management PRB1872971 KB2060302	Tag-based groups can include alerts which don't match the rule's filter	In the Xanadu release, a new tag-based alert correlation mechanism was introduced using the 'Query' job (via the Service Analytics RCA/Alert Aggregation job). There's an issue where alerts matching different tag-based definitions may not be grouped correctly if they arrive close together in time.	Refer to the listed KB article for details.
Event Management PRB1877169 KB2096192	Event Management Events in certain buckets are stuck in 'Ready' for hours after migrating	.	Refer to the listed KB article for details.
Event Management PRB1891871	em_events with the Resolution state 'Closing' aren't processed correctly during the CEST clock change window	em_events with the Resolution state set to 'Closing' aren't processed correctly when their timestamp falls during the CEST clock change window. This results in the alert remaining open even though the closing event is received.
Event Management PRB1904735	Existing enrich rules have changes that affect binding (draft rules)	The bind simulation presents an incorrect result.
Field Service Marketplace PRB1874290	The 'Add Contractor' action is still active in lane 2 of the playbook even after moving it to lane 3	The issue is reproducible in Yokohama and Xanadu.	Provision an instance with the Contractor Management and Marketplace Plugins installed. Log in as wm_dispatcher. Create a work order task (WOT) in Workspace. Push to marketplace. The user lands on playbook experience where in the lane 1 request is created. In lane 2, after selecting contractors and moving to lane 3, if the user navigates back to lane 2, the Add Contractoraction is still active. But when selected, it throws an error.
Field Service Marketplace PRB1895775	'Add contractor' isn't turned off in playbook lane 2 and lane 3 after the status is complete for that lane until the page is refreshed		Create a task. Push to MP. In lane 2, select Contractors. Push the request. It redirects to lane 3. Notice in lane 2, Add Contractoris still enabled until the page is manually refreshed. Similarly on lane 3, Add contractoris enabled even after selecting the Close responsewindow.
Field Service Task Bundling PRB1888651	'Add to Bundle' fails on the latest 28.x DWS
Field Service Task Bundling PRB1898283	Dynamic Bundling logs aren't accessible to the wm_admin persona
Flow Engine PRB1893452	AI Agent context isn't properly configured for quick flows	The JSON structure has changed for the Attributes column of the Flow Engine Context [sys_flow_context] table. As this is an internal system field, the JSON structure may change in future releases. Avoid building custom business logic that depends on the current JSON structure.	Update FlowUserAgentContextIT.java to accurately count the audit. Expected behavior: Quick flow tests in FlowUserAgentContextIT pass. Actual behavior: Quick flow tests in FlowUserAgentContextIT are failing.
Flow Engine PRB1910437	Add a script for GenAI app BUs to create flow and action ACLs	A script utility was removed from the Flow AI Access Control effort that would create the flow or flow_action access control rule. That utility has been readded.
Flow Engine PRB1922772	Apply agent filters for flows that run as the user who triggered the flows	This is a product update.
Flows (Family Channel) PRB1816646	The update number on the record remains the same when it is updated by the subflow and parent flow in sequence, causing inconsistencies in SLA executions	When the subflow updates the trigger record, and parent flow updates the same trigger record, the update number on the trigger record remains the same. This impacts respective SLA executions on the record.
Flows (Family Channel) PRB1891084	Alias override mappings for V2 action instances aren't captured in flow update XML	This issue was caused by the introduction of JSON save on action instances. The FlowDesignerSychnronizer isn't syncing related records for V2 action instances.	Ensure glide.flow.version != '1'. Provision an instance with the ID com.glide.hub.integrations.enterprise plugin installed. Add an outbound connection for the spoke being used. Create a flow. Add either the Create a Containeraction or some other action with a 'connection' action property. Pick the connection from step #1 as the 'Docker Connection' on the 'Create a Container' action instance just added. Save the flow. Look for the most recent sys_update_xml for the flow. Open the XML viewer for the sys_update_xmlpayload field. Observe that the sys_hub_alias_mapping is missing.
Flows (Family Channel) PRB1921403	Tools (actions/subflow) do not honor ACLs/Roles if the Agent ACL is successfully validated	When a tool inside AI agent is executed with certain roles and its internal_name does not match the display name, it does not honor the ACL/role and proceeds with execution.	Create an Agent. Add a tool, such as an action with an internal_name that is different the display name. Create an ACL for that tool with an internal_name and a dedicated role. Execute the agent for a user who does not have the required role. Notice that the tool works even though it shouldn't.
Flows (Family Channel) PRB1922818	Customer Service Spoke flows are missing an internal name	Most of the Customer Service Spoke flows don't have internal names.
Form Controller PRB1862546	Form with a single field of the type 'HTML' can't be aligned with the title because it has margin that can't be removed	The form component doesn't align with the stylized text component.	Create a new page in UI Builder. Add a stylized text component. Add a form component pointing to a table + view that shows only one field of the type 'HTML'. Expected behavior: The form component left-aligns with the previous component. Actual behavior: The form component doesn't align.
FX Currency Conversion PRB1861950 KB1962510	Daily currency rates retrieval from European Central Bank (ECB) may fail due to a lack of response from an Online Certificate Status Protocol (OCSP) endpoint	The 'Retrieve System Rates' and the 'ECB Exchange Rate Load' jobs, which are used to capture currency exchange rates using the ECB endpoint, are failing intermittently across multiple instances because the OCSP endpoint for ecb.europa.eu isn't answering validity questions during certain times.	Refer to the listed KB article for details.
GRC: Business Continuity Planning PRB1897810	Addition of Query ACLs in Access Control List (ACL) Rules in GRC: Business Continuity Planning	This change adds new Query ACLs on certain table(s) and field(s) to grant query_range access.
GRC: Continuous Authorization and Monitoring PRB1893692	Addition of Query ACLs in Access Control List (ACL) Rules in GRC: Continuous Authorization and Monitoring	This change adds new Query ACLs on certain table(s) and field(s) to grant query_range access.
GRC: Metrics PRB1894403	When EBA is enabled, a query range isn't working on the 'Threshold' table due to a 'deny unless' ACL	It throws an error, but it should be able to query the records if the user has access.	Log in as a ESG user to the latest main instance. Open the 'Threshold table list' view. Try searching thresholds by query range.
GRC: Operational Resilience PRB1896635	Addition of Query ACLs in Access Control List (ACL) Rules in GRC: Operational Resilience	This change adds new Query ACLs on certain table(s) and field(s) to grant query_range access.
GRC: Privacy Management PRB1900172	Addition of Query ACLs in Access Control List (ACL) Rules in GRC: Privacy Management	This change adds new Query ACLs on certain table(s) and field(s) to grant query_range access.
GRC: Profiles PRB1894767	Addition of Query ACLs in Access Control List (ACL) Rules in GRC: Profiles	This change adds new Query ACLs on certain table(s) and field(s) to grant query_range access.
GRC: Risk Shared Common Components PRB1897619	Addition of Query ACLs in Access Control List (ACL) Rules in GRC: Risk Shared Common Components	This change adds new Query ACLs on certain table(s) and field(s) to grant query_range access.
Health Log Analytics (Family) PRB1898736	The host name resolution for IPKI certificate generation isn't successful when the instance is using an alias
Horizon Component Library PRB1892046	The auto-resize limit doesn't work when the text area is read-only	There's a 'now-textarea' read-only component that the user is using on a regular workspace page. The user wants to expand the text area's height, but that is only possible through the 'rows' property. The user is currently using the 'autoresize' and 'autoresizeRowsLimit' properties. However, since the field is read-only, the height of the text area isn't expanding. When they use an existing template from the UI Builder page, there's no way to directly change the property of the 'now-textarea' component. If it was a regular empty UIB page, the user would have been able to change the 'rows' property.
HR Service Delivery PRB1874464	The 'Suspended Reason' is overwritten with its previous value when the case moves from 'Draft' to 'Suspended state'	The issue is only reproducible when: the state moves directly from 'Draft' to 'Suspended', on HR Agent Workspace and not on UI16, and when the 'Suspended reason' [sla_suspended_reason] field is on the form.	Log into an instance. Impersonate a system administrator. If the Suspended reason [sla_suspended_reason] field isn't on the HR Case 'Workspace UIB' view, add it to the form. Open HR Agent Workspace. Create an HR Case with the HR service 'General Inquiry'. Notice how the Suspended reason field displays as 'User' but it's empty. Manually set the State field from 'Draft' to 'Suspended'. A pop-up window displays. On the modal, set the reason to 'Group', add work notes. Select OK. Expected behavior: The 'Suspended Reason' should be 'Group'. Actual behavior: The 'Suspended Reason' is set to 'User'.
HTML Field Type Editor PRB1897036	NACM auto-grow functionality doesn't work correctly for Hebrew language content	Selected text is incorrect and elaborate/shorten is done on empty text. When the default preset action is present along with preset actions, the user doesn't see a preset menu and instead sees a default preset action.
HTML Sanitizer PRB1840143	OpenITTicket-Web Client gets the sanitization message, 'You have inputted sensitive information and it has been cleared from the chat history'	This issue is observed intermittently while using Web Client.	Setup OpenItTicket. Publish the Open IT Ticket 2.0 (Template) topic. Launch the Web Client. Enter 'Open' from keyboard. Select OpenITTicket 2.0 Template Topic from the topic picker. Enter the short description 'Issue With machine' Select No. Select Urgency. Notice the sanitization message, 'You have inputted sensitive information and it has been cleared from the chat history'.
Instance Data Replication (IDR) PRB1884096	When a consumer replication set is created, the replication entry should have 'Preserve Modified By' set to true
Integration Hub PRB1867967	Connection URL populates incorrectly for JSON import	This occurs with Spoke Generator version 4.0.3	Navigate to Flow Designer. Open any spoke from integrations. Navigate to Actions > Create Action > Postman Collection > Import new > Import from JSON manually. Import the JSON file. Notice that the postman collection is populated. Select Create New for Connections and Credential Alias. Give any name. Create it. Notice that the Connection URL is populated. Fill in any API key. Select Submit. Select Generate operations. Ensure published and draft actions are able to be created. Notice that connection URL populates incorrectly for JSON import.
Internal Platform Security Services PRB1813597 KB1790767	There's a MIME type check error when attaching a txt (sjis code) file after upgrading to Xanadu	MIME Type check error: '[File type not permitted or mime type does not match the file content]'.	Refer to the listed KB article for details.
List Administration PRB1698906 KB1633481	The Workbench license consumption breakdown list view changes when the software product life cycle report changes	Editing columns in the Software Asset Workspace License Usage Report updates columns on the related lists.	Log in to an instance. Navigate to the Software Asset (SAM) Workspace. Navigate to License Usage > Microsoft > SQL Server > Standard. Select License Metric Results. Select the number link for the 'License required' column. Open the side view by selecting the number link for any 'License required' column. Select Reports > Software Product Lifecycle Report. Change the column in the list view. Add some columns. Refresh the License Consumption Details and Software Install Licensing. Notice that the details do not render in the table.
List Administration PRB1798031	The 'Edit columns' functionality isn't working as expected in Configurable Workspace	If the user opens the workspace the first time and does the re-column options, the user preference is saved in the format: workspace.list.columnOrder.xyz. If the user then opens a new tab in Chrome, and changes it again, the preference is saved with a different suffix: workspace.list.columnOrder.abc. If the user then navigates back to the first tab in Chrome and updates the user preference, it updates back to: workspace.list.columnOrder.xyz. The workspace latches onto one of these user preference suffixes and ignores the others.
List Administration PRB1861358	The rich description appears as NULL in the 'List' view but displays correctly in the case record		Log in to an instance. Create an HR case. Navigate to sn_hr_core_case.LIST. Open the newly created case. Select the hamburger icon and configure the form layout. Add the Description field. Save the changes. Return to the HR case form. Enter a message in the Description field. Save the changes. Observe that the same value is automatically updated in the rich_description field. This behavior is due to the 'Sync Description with rich_description' business rule that synchronizes the values of the Description and rich_description fields. When users navigate to the list view and add the 'Description' and 'rich_description' columns, notice that the rich_description field doesn't contain any value. The reverse works as expected; when users update the rich_description field in the HR case form, the value appears in the rich_description field in the list view.
List Administration PRB1894601	To reduce regressions, query ACLs are only enforced when certain conditions are met for List count
List Administration PRB1894614	To reduce regressions, query ACLs are only enforced when certain conditions are met for GlideAggregate
List Administration PRB1894616	To reduce regressions, query ACLs are only enforced when certain conditions are met for Related Lists
Major Incident Management PRB1891876 KB2400018	The View Workbench UI action is redirecting to a broken 'Activity' section when opening it for a second time on a major incident form on the classic UI	After upgrading in Yokohama, when managing a major incident (MI) in the classic UI and moving to the 'Workbench' view, it's not loading properly. It's redirecting to a MI management broken activity view.	Refer to the listed KB article for details.
MetricBase PRB1878006	A hanging Clotho server can sometimes cause glide to become unresponsive	A Clotho XMLStats request never returns if Clotho becomes unresponsive, leading to semaphores exhaustion on glide.
Mobile Classic app (End of Life) PRB1900493	A mobile browser e-signature failure due to a re-authentication error	This issue was found when the instance property configured for SSO and the 'Approval with e-signature' plugin.	Create a new CHG record. Progress it so it generates an approver (sysapproval_approver) record to be assigned to the user. Log in to the instance using the newest Now Mobile on an iOS device. Navigate to My actions > Tasks. Select Approve. Add any comments. Set the item to Approved. Notice that the user will be prompted for their username and password prior to approving.
Next Experience Notifications Menu PRB1851718	A URL isn't updated when navigating from the migrated dashboard by selecting the notifications	There's an issue on the unified navigation side that is causing this for several releases.	Navigate to pa_dashboards.LIST. Select a dashboard. Choose Migrate Dashboard from the 'Actions' menu. Open the migrated dashboard from the message displayed on the top of the page. Search for the migrated dashboard and open it. Have a notification in the notification bell at the top-right hand corner of the Next Experience UI. Select the bell. Select the incident record in the notification list. Observe that while the record displays in the main window, the URL bar isn't successfully updated and the tab name is wrong.
Next Experience Unified Navigation PRB1785796	Keyboard focuses on a non-interactive Profile icon in User Menu	Keyboard focus should not go to non-interactive Profile icon in User Menu as this icon do not have any action on it.	Open any base instance (impersonate or log in with system administrator) in Chrome browser of Windows machine. Navigate to the User menu button present at top right corner of the page using the Tab key. Expand the menu using the Enter / Return key. Press the Tab key again. Notice that the focus moves to the profile icon and a tool-tip with user's name pops up. Use the Enter key on this icon to see if there is any action available on this interactive control. Observe that the keyboard focuses on the non-interactive Profile icon in User Menu.
Next Experience Unified Navigation PRB1875808	The desktop notification banner doesn't display in Windows when multiple tabs are open	It displays the notification in the Notification Center but it doesn't display the banner.
Next Experience User Menu PRB1904194	Filter users of type AI Agents from the 'Impersonate user' list	Disable users from impersonating any user of the identity_type 'ai_agents'.
Next Experience User Menu PRB1926920	On instances with AI Agents, some users can't be found on the impersonation list	Currently, users with the 'Identity type' field set to 'AI Agent' are filtered out, but they must also be filtered by 'is empty'.	Open an instance that has AI enabled, such as Now Assist. Try to impersonate a user by searching for their name in the 'Impersonate user' prompt of the Next Experience user menu. Expected behavior: They should appear in the drop-down list. Actual behavior: They don't appear.
Now Assist Panel PRB1909094	The Show more button isn't visible on NASS for Safari browsers	When using the Now Assist Panel (NAP), Now Assist for Virtual Agent (NAVA), or Now Assist for Request (NASS) on Safari, the Show more button isn't visible after truncation, so the user is unable to see the full message. This prevents users from accessing the complete content of responses.
Now Assist Panel UX for Agents PRB1912755	Missing inline editing modal for existing ACLs for agentic workflows and agents		Open any workflow or agent with an existing ACL from studio. Select Role pills in the 'Roles' column of the ACL listed in the 'Define who can access this agentic workflow' section. Edit roles in the appearing modal. Select Save. Expected behavior: The modal should appear, and roles can be updated and saved. Actual behavior: No editing modal appears.
Now Assist Panel UX for Agents PRB1913515	'Run As Triggers' at Agent level isn't initiating a conversation in sys_cs_conversation table		Install AIA 5.1.SNAPSHOT to IT Ticket Status Agent. Add 'Run As' for any AI user with 'Admin' as a role. Configure triggers on incident table with Run AS AI User. Update the incident to initiate a trigger/conversation. Notice that 'Trigger Conversation' is not getting initiated.
Now User Experience PRB1890272	A custom banner logo for an instance doesn't display for unauthenticated users	A broken image icon displays on the 'Log in' page.
On-Call Scheduling PRB1868011 KB2416081	The 'Show Schedule' link doesn't work for a non-admin user	After upgrading to Xanadu, non-admin users aren't able to access the on-call schedule.	Refer to the listed KB article for details.
On-Call Scheduling PRB1893263	A query range error displays when the Automated Certificate Management Environment (ACME) rota_admin is accessing cmn_rota_member record filters
OneExtend PRB1864500 KB2216882	Activating Now Assist skills creates unnecessary [sys_update_xml] records which shouldn't be transferred between instances	Unexpected customer updates are being automatically generated for one_api_* tables extending [sys_metadata]. This causes confusion among users as they are unaware of how the updates are generated and these records aren't intended to be transferred via an update set.	Refer to the listed KB article for details.
OneExtend PRB1920527	Elaborate or shortened responses load on form skills when the ACL is set to Now Assist Context Menu (NACM) skills	This issue was found in Washington DC. Responses that have been elaborated or shortened appear even though they are restricted to a particular role in the NACM ACL table. The NACM skill in the skill configuration table also becomes 'inactive' by default.	Log in to a Washington DC instance. Ensure Gen AI is setup. Activate the Resolution Notes generation skill. Navigate to the ACL table. Add a role to the NACM ACL, such as workspace_admin. Impersonate an ITIL user. Select the text on close_notes. Elaborate or shorten the text on close_notes. Observe that elaborate and shortened responses are loading even when it's restricted to only the workspace_admin role, and the NACM skill in the skill configuration table is 'inactive' by default.
OneExtend PRB1922282	Enforce ACL evaluations based on client parameters	This is a product update.
Password2 Encryption PRB1893080	High memory consumption during SEK ReEncrypt on instances with millions of password2 data		Generate 20 million password2 records on an instance. Run the Storage Encryption re-encrypt. Expected behavior: The re-encryption completes successfully. Actual behavior: The encryption job ends abruptly because the node ran out of memory.
Password2 Encryption PRB1914502	The 'Grant' rule is revoked even if there are SEK reEncryption failures		Open a corrupt PW2 record. Enable V1 Rekey by creating a system property glide.crypto.core .rekey.v2.enabled: false. Navigate to Rest API Explorer. Select Explore. namespace: crypto API name: Crypto Rekey Automation API Select Send. Navigate to 'security jobs'. Check the latest SEK reEncryption job. Expected behavior: The 'Grant' rule isn't revoked due to failures in SEK reEncryption. Actual behavior: The 'Grant' rule is revoked despite SEK reEncryption failures.
Performance Analytics PRB1897313	Data snapshots feature should not be available in Xanadu	The data snapshots plugin (com.snc.pa.mlb) is available in Xanadu and visible to the user even if the plugin is marked 'maint' only.
Platform Analytics Dashboard API PRB1810811	Dashboard duplication throws an error for certain dashboards	The error message reads: 'Duplicating dashboard failed. Please try again.'	Open a Data Classification dashboard. Select Duplicate. Expected behavior: There is no error message and the copy should be identical to the original dashboard. Actual behavior: There is an error message and a new dashboard that is empty.
Platform Analytics Dashboard API PRB1831214	An ITIL user is unable to view the dashboard on Workspace Builder	The user observes an error message reading, 'Can't display this dashboard'.	Log in as an ITIL User. Navigate to App Engine Studio. From the AES home page, select Create and create an App. Once an App is created, select the +icon in the 'Experiences' section and create a Workspace by giving tables (for example, incident, change_request). Once Workspace experience gets created, select Editor Workspace to open Workspace Builder. Once Workspace Builder loads, select the Home link in the left side panel and observe the dashboard in the middle panel. Expected behavior: The dashboard should load to the ITIL user. Actual behavior: The user observes an error message reading, 'Can't display this dashboard'.
Platform Analytics Filters PRB1838937	When a non-admin user creates a Platform Analytics 'Date' filter, 'Field' flashes briefly and is then cleared when selected, depending on the table chosen	Depending on the table chosen in the data to filter modal, entries selected in 'Field' flash briefly and are then cleared, and don't remain selected.	Grant a non-admin user the analytics_filter_admin role. Impersonate the user. Navigate to Platform Analytics > Library > Filters. Select New. Navigate to Filter Type > Date > Data to filter > Add. Select Task in the field Table in the Data to filter modal. Select Created under Field. Observe that 'Created' flashes briefly and is then cleared, and the selection does not remain.
Platform Analytics Migration API PRB1788955	Core UI dashboard list Delete migrated Experience Dashboard UI action is not working as expected	This problem is not related to the Next Experience migration, although it involves removing the migrated Experience dashboard.
Platform Analytics Migration API PRB1894148 KB2173216	Bulk migration rewrites the scope of all Core UI dashboards		Refer to the listed KB article for details.
Platform Runtime PRB1810985	Missing metrics for session and semaphore wait times at the node level	As part of the Yokohama release, semaphore and session wait times have been added for each semaphore pool in XMLstats. However, they have been missing semaphore and session wait times for all pools combined, for example, wait times at the node level.
Platform Runtime PRB1900474	There's a difference in the number of sys_journal_field records created when running GR.setDisplayValue() before GR.insert()
Playbooks (Family Channel) PRB1922316	After upgrading to Xanadu, playbook stages/activities disappear from the screen	Playbook checklist steps do not work as expected and disappear from the screen. As a result, completed activities cannot be reviewed.	Create a playbook with three stages and 1-2 activities in each stage. Make stage 2 conditional and make sure that the condition for stage 2 gets set to 'True' at the end of stage 1. At the end of stage 2, make the run condition of stage 2 false (this can be required for other stages or activities). Activate the playbook and create a record. Complete stage 1. Stage 2 appears. Complete stages 2 and 3 as well. Expected behavior: All completed stages should be shown. Actual behavior: Only Stage 3 is shown.
Process Mining PRB1895034	Verify all analyst workbench statistics having two date units	Stats formatting in multiple areas in the 'Process details' need to be updated.
Process Mining PRB1905387	Addition of Query ACLs in Process Mining	This change adds new Query ACLs on certain table(s) and field(s) to grant query_range access.
Process Mining PRB1920054 KB2423567	Condition with transitions are failing when viewing the 'Schedule task' results	This issue occurs when upgrading from Xanadu to Yokohama.	Refer to the listed KB article for details.
Process Mining Workspace PRB1885485	The Overview page of the guided setup isn't loading for a project which is created via PA journey		Navigate to the left navigation. Search Data Collector. Select Jobs. Open the following: [PA Incident] Historic Data Collection. [PA Incident] Daily Data Collection. Select Execute now for both. Wait for 1 minute or until the process is complete. Open the left navigation. Search KPIsunder Platform Analytics. Open a PA indicator =. Choose an indicator on the incident because the incident is a default template. Select Run Process Analysis. Notice that this will trigger the PA API and create a project. Search PA projects in the left navigation. Open it under 'Process mining'. Notice that the newly created project is displayed. Open it. Select Edit in the Project builder button. Observe that it goes into a continuous loop.
Process Mining Workspace PRB1921809	Enable auditing on Process Mining config tables	This is a product update.
Project Management PRB1885649	A cost plan roll up isn't happening for programs and portfolio		Create a Project. Assign a program to it. Add a cost plan and a benefit plan. Select Save. Validate the 'Financials' tab in the program.
Remote Tables PRB1885282	There's an out of memory exception when there's JavaScript and ^NQ in the encoded query string	Encoded strings are saved by calling setEncodedString on the query condition. This is done per row bases. As it is checking query conditions for each row, a saved encoded query is appended to the previous one. Eventually, it eats up the memory.
Roles PRB1922773	Agent role controls for identity type	This is a product enhancement.
Roles PRB1922778	Agent role inheritance restriction	This is a product update.
Rollback and Recovery PRB1809473	When truncating a logical non-root table in TPH or TPP, all records are stored for ancestors and siblings in a shadow table		Create two tables using the 'Table Per Hierarchy' extension model (u_table1 and u_table2 extending the former). Seed some test data on each tables. Invoke 'DBI.tableDrop()' for u_table2 with rollback enabled. Confirm that records from u_table1 were recorded in the shadow table 'sh$u_table1'. Notice that the shadow table has records for more than just u_table2. This can become a costly, unnecessary operation if the parent table is large.
Schedule Optimization PRB1891169	On Demand Intraday, selecting multiple territories displays an 'Optimizing' icon even when there's no optimization running		Create an intraday configuration for multiple territories, and ensure that those are overlapping territories. In the config, set the 'On Demand' boolean to true. As a dispatcher, navigate to Dispatcher Workspace (DWS). From DWS settings, turn off the 'Territory single select' toggle. From the territory selection on top left, select those same territories that are present in the intradat config. Expected behavior: The user shouldn't see the 'Optimizing' icon when there's no optimization running. Actual behavior: Users are seeing the 'Optimizing' icon on the calendar for those territories even if there's no optimization running.
Schedule Optimization PRB1893918	When the task limit is exceeded, jobs stay in the 'In Progress' state, and the 'In progress' Prioritized Optimization (PO) job is ignored when the default job runs while it's still in progress	The PO job never comes out of the 'In progress' state.	Set up data in a way that a qualifier has more than 100 tasks. Create an intraday configuration with PO set to 'True' for that qualifier. Trigger a prioritized event for that qualifier. Notice that the PO job created stays in the 'In progress' state even after ML solution is complete, and never comes out of the 'In progress' state.
Schedule Optimization PRB1898555	When one of overlapping territories has 0 tasks, double booking happens		Create overlapping territories. Ensure that one or more overlapping territories have 0 tasks. Run optimization. Expected behavior: Double booking shouldn't happen. Actual behavior: None of the existing assignments for that territory are sent as locked, so it double books.
Security Attributes PRB1922768	'Are You an Agent?' security attributes	This is a product enhancement.
Security Attributes PRB1922771	Create common use case security attributes	This is a product enhancement.
Security Attributes PRB1922776	Default access posture security attribute	This is a product enhancement.
Service Mapping PRB1883153	Blob reaper alerts for jobs that are running for less than 48 hours		Navigate to sys_status. Look for records with the name 'glide.service.modeling.startSweep, glide.service.modeling.lastSweep'. Change one of them so that the value in lastSweep is 25 hours after the value in startSweep. From the browser URL, type 'https://InstanceName.service-now.com/xmlstats.do'. Look for blob_reaper_job_stuck and see its value is 'true'.
Service Model Foundation - Business Location PRB1896747	Addition of Query ACLs in Service Model Foundation - Business Location	This change adds new Query ACLs on certain table(s) and field(s) to grant query_range access.
Service Model Foundation PRB1806488	Outsource Customer Service (OCS) view isn't shown for OSP agents when the csm_ppm plugin is installed	The user isn't able to view OCS view, and can only see the case view.	Log in as an admin user. Install Outsource Customer Service with demo data. Install CSM_PPM plugins. Log in as a user. Navigate to Cases > All>. Expected behavior: The user should be able to view the OCS view on both the list and form layouts of the case table. Actual behavior: The user is able to see the case view on both the list and form layout on case table.
Service Portal PRB1893869 KB2313113	EC Search widget doesn't handle overflow of text when there are more than ten navigation tabs	When there are more than ten navigation tabs (sys_search_filter) created for AI Search Application, the EC Search widget doesn't handle the overflow of text.	Refer to the listed KB article for details.
Service Portal PRB1894604	To reduce regressions, query ACLs are only enforced when certain conditions are met for widget-data-table
Service Portal PRB1919036	Faceted Search Widget/Genius Result card doesn't have a responsive design and disappears on a mobile browser or a small browser window	The issue can be reproduced on mobile and on a computer browser with developer tools.	Log in to a Xanadu instance. Turn on AI Search. Turn on Genius Results for Portal. Turn on AI Search on Portal. Navigate to the Portal where this is turned on (/sp or /esc). Perform a search and view that the Genius Result show. Inspect the page to view the developer tools. Set the dimensions to a phone size. See that Genius Results disappear.
Service Portfolio Management PRB1897750	Lifecycle rules prevent certain actions	Lifecycle rules prevent users from adding an offering to a service that isn't operational. The user also can't move a service or offering from operational back to an earlier stage (for example, ideation or design).
Software Asset Management PRB1792145	The 'Reset dedupe' business rule on the DM table should only trigger if the norm field changes	The event 'samp.reset.install.deduplicated' is fired.	On the DM table, change a non-norm-field value such as install count or lifecycle. Navigate to the event log. Observe that the event 'samp.reset.install.deduplicated' is fired.
Software Asset Management PRB1795842	'Created Source' is not always stamped on software models by content update jobs	This issue usually occurs because the scheduled jobs below don't stamp the 'Created source' field if it's empty on the suite parent: SAM - Apply latest content changes and SAM - Create lifecycles and suites for a software model.
Software Asset Management PRB1823270	Replication lag on MariaDB due to slow updates on cmdb_sam_sw_install table	There is replication lag on the instance due to slow updates on the cmdb_sam_sw_install table. SamPublisherCalculator.reconcileLeftoverEntities updates an excessive number of installs per product, which causes the query to run slowly.
Software Asset Management PRB1840860	The scheduled job 'SAM - Apply latest content changes' fails	The scheduled job 'SAM - Apply latest content changes' fails with the exception 'SAM - Apply latest content changes job aborted as CDS pull has not happened for all tables'.
Software Asset Management PRB1845794 KB2186255	The 'ITAM License Report' module isn't displaying in upgraded instances from Washington DC / Xanadu to Yokohama releases	The module is missing.	Install HAMP. Log in to the instance and check for the 'ITAM License Report' module under the 'ITAM Licensing' menu. Note that the module isn't available. Expected behavior: The 'ITAM License Report' module should be visible under the 'ITAM Licensing' menu. Actual behavior: The 'ITAM License Report' module is not visible under the 'ITAM Licensing' menu.
Software Asset Management PRB1857027 KB2214434	Performance enhancement for the 'Bookkeeping for dedup on delete' business rule	The number of records to update may be reduced if there's an additional query on primary_install is not null and deduplicated=true.	Refer to the listed KB article for details.
Software Asset Management PRB1865376	Unlicensed/actionable installs list are grouped by document ID by default, which turns off pagination	The unlicensed and actionable installs lists are grouped by the m2m_entity field by default. Since they're grouped by a document ID, pagination is turned off and the user can't access more than 20 items.	Run recon with demo data. Navigate to any software publisher result. Select Unlicensed install or Installs requiring action with a count >20. Observe that the list view is grouped by the m2m_entity field, which is a Document id field. The page only displays 20 items and pagination doesn't work.
Software Asset Management PRB1883407	The default value for month in the samp_sw_usage table remains in the dictionary after upgrading to Xanadu		Provision a Washington DC instance with SAMP plugins. Upgrade the instance to Xanadu. Observe the default value of monthin the samp_sw_usage table. Actual behavior: The default value is 'January'. Expected behavior: The default value should be empty.
Software Asset Management PRB1894351	SamNewRedHatPerSocketPairLicenseCalculator does not consider suite installs, and SamServerLicenseCalculator needs correction	This is a product update.
Software Asset Management PRB1895339	The encoded query stampUndeterminedEntitiesWithReasons is incorrect	It will stamp all installs where the inferred suite is set to 'product', which isn't expected.
Software Asset Management PRB1905701	'SAM - Generate Windows SQL Infra Report' job fails when processing hardware CIs
Software Asset Management PRB1920827	Product install condition is not honored in the suite of suite	Some conditions are not honored for product install conditions.	Create a SQL Server suite with some components. Create a Visual Studio (VS) suite with SQL Server as component. Create an install condition on SQL Server where 'installed_on.environment = prod'. Create install condition on VS Studio where 'installed_on.environment = dev'. Create some installs of SQL Server components for some devices set environment as 'prod'. Create some installs of SQL Server components for some devices set environment as 'dev'. Run recon. Check if the inferred suite honors the product install condition. Notice that some conditions are not honored for product install conditions.
Software Asset Management Workspace PRB1627323 KB1263692	The entitlements related list doesn't filter by group, subgroup, or 'in use' entitlements	In Software Asset Workspace, the entitlements tab on a software model result shows all entitlements that match the SMR's software model. However, reconciliation only processes 'in use' entitlements. When reconciliation is run with grouping, the entitlement's group/subgroup also matters. This tab should filter for the correct entitlements under the software model result, rather than all entitlements for the software model.	Refer to the listed KB article for details.
Software Asset Normalization PRB1847748 KB2020463	Sometimes Norm product/publisher isn't cleared/stamped on a few installs
Software Asset Reclamation PRB1814389 KB1709585	Scheduled imports and data sources for 'SG-SCCM Software Last Used' and 'SG-SCCM SAMP Usage' do not delete old records in the table samp_sw_usage	This is caused by missing cross-scope configurations and a query to the field reclamation_rule that does not exist on the table samp_sw_usage.	Refer to the listed KB article for details.
Software Asset Reclamation PRB1882484	A business rule prevents duplicate reclamation candidates, causing bulk RC not to be created	.
Software Asset Reclamation PRB1896341 KB2171072	There's reclamation candidate and reclamation rule issues		Refer to the listed KB article for details.
Software Asset Reconciliation PRB1637293 KB1226034	There are incorrect licensing calculations for retired hosts on clusters consuming rights	In reconciliation, incorrect licensing calculation for retired hosts on clusters consuming rights.	Refer to the listed KB article for details.
Software Asset Reconciliation PRB1855067	'Undetermined' unlicensed reason given to installations when installations are reconciled to a SW model that does not have entitlements	After a fix was applied where the required key-value pairs have been created, Azure VMs are marked with the SAMP install unlicensed reason 'Undetermined' after adding Azure BYOL Key values to fix the issue 'Missing cloud license type'. This happens because the SW model reconciled to the installations has no entitlements.
Software Entitlements PRB1786107	The 'Update total_cost on load' client script fails on Workspace Entitlement forms	The user observes a console error in the browser.	Provision an instance with com.snc.samp and com.sn_samp_master installed with demo data. Navigate to Software Asset Workspace. Navigate to License Operations. Open any existing entitlement. Notice a console error in the browser.
Software Lifecycles PRB1566827	The user is unable to create a new custom lifecycle through list view	The New button on the lifecycle table is disabled by default. When enabled, there are no modules to access the lifecycle table.
Software Models PRB1828999	'Get install count for software model' job runs a large query when the software model is corrupted in Software Asset Management (SAM)	The 'Get install count for software model' job creates an encoded query for a software model to match the corresponding discovery model. The query generated is 'null' when the software model version/edition operator is corrupted. This causes all discovery models to be picked for matching, which creates a large query and results in the job running forever.
SSH MID Server Communication Protocol PRB1887914	SSHProtocolEngine thread is overwhelmed when SSH server starts dumping instead of sending a protocol version string	This is a product update.
Store IRM GRC Core Case Management PRB1894250	Query range issues on certain tables
Store IRM Privacy Case Management PRB1894359	Addition of Query ACLs in Access Control List (ACL) Rules in Store IRM Privacy Case Management	This change adds new Query ACLs on certain table(s) and field(s) to grant query_range access.
Survey Management PRB1895396	Query range error seen on Surveys & Assessments table even for privileged users	Query range errors are seen on the asmt_assessable_record table in Surveys & Assessments.	Create a user Assessment Admin. Assign the assessment_admin role to the user. Impersonate as the user. Open the asmt_assessable_record.list page. Search for 'test' in the Type field search. Expected behavior: No error should be seen. Actual behavior: The 'Query range' error is seen even though the user has full access to the table.
Table Cleaner PRB1860821	TableCleaner doesn't resolve gateways	Since TableCleaner is uses the API 'DBConfiguration.getDBI', which can only resolve it.	Configure a gateway for any table. Call the TableCleaner.clean API. Notice that gateways aren't resolved.
Template Management for Field Service PRB1802776	The 'Copy Work Order' task template does not work in the work order task template page		Open the Work Order Task Template List. Select New. Select Copy Task Template. Observe that nothing happens.
Server-side scripts PRB1929097	REST API response is {empty:false} for some attributes
Template Management for Field Service PRB1920388	When accessing a work order template, $sm_templates can be slow and cause memory issues on the client-side (browser)	The browser can be slow if they have a relatively large number of task templates.
Territory Planning PRB1909388	Drag and drop task isn't working for crew tasks when territory planning is 'active' in Dispatcher Workspace		Create a Work Order Task (WOT). Check 'Needs Crew' in the WOT. Ensure that Territory Planning is installed and active. Launch the Dispatcher Workspace. Drag the task against the Crew. Expected behavior: The user should be able to drag or drop the task on crew. Actual behavior: The user isn't able to drag or drop the task on crew.
Tier 2 Storage Offload PRB1877226	Conflict on a field name when creating an offload rule	When configuring an offload rule, there's a conflict if a system field is set as an indexed field.
Tier 2 Storage Offload PRB1889818	The default retry period for failed offloads is too low	The default retry period should be 6 hours.	Generate a record whose offload perpetually breaks. Make it fail upon offload with a 60-minute retry period. Archive other records that would get offloaded by the same rule. Notice that the records never get offloaded.
Tier 2 Storage Offload PRB1893476	Tier 2 Index tables don't properly store DocumentID data	When creating a Tier 2 offload rule, the user is able to select DocumentID columns for indexing on the cidx_ table created to store the indexed data. Columns of DocumentID type are missing the 'Dependent Field' tab, which impacts the navigation and and readability of index tables. This results in no previews or quick links to the record on CIDX table.	Create an archive and offload rule for sys_email. Create or choose a sys_email record which references some other record in its 'instance' column. Archive the record. Observe that on the archive table, the link to the referenced record is preserve on the column. Offload the record to tier 2. Observe that the link is missing on the cidx_ar_sys_email table, and the data appears '(empty)'. View the XML for the record on the cidx_ar_incident. Observe that the sys_id is in the instance column. Navigate to the sys_dictionarytable. Open the 'instance' column for cidx_ar_sys_email. Select Related links > Advanced view >. Navigate to the 'Dependent Field' tab. Notice that the DependentField isn't selected. Navigate to the sys_dictionarytable. Open the 'instance' column for ar_sys_email. Notice that there is a Dependent field selected.
Tier 2 Storage Offload PRB1897660	Change the sys_property glide. db.archive.offload. free_storage_max_gb value from 100GB default to 36T
UI Form Administration PRB1786721	The creation of a sub record using UI actions in the interaction form does not honor a domain selection	A domain check appears.	Impersonate a Parent user. Navigate to base agent workspace ( append to instance url /now/demo/baseaw), Create a list on incident Create a new incident and Provide 'Child Domain' as the domain. Save the record. Select any related list like 'Child incident' Select New Expected behavior: A related record is automatically created under the incident record domain. Actual behavior: A domain check appears.
UI Form Administration PRB1880019	Field labels aren't displaying horizontally even though glide.ui.form.breakpoints.enable is true	If the form width is more than or equal to 800 pixels, then field labels should display horizontally. If glide.ui.form.breakpoints.enable is false, the form should be in a 2 column layout and field labels should display vertically after increasing the form layout.	Log in to a Next Experience instance with an admin user. Open the sys_properties table. Search for glide.ui.form.breakpoints.enable and make it true. Open any configurable workspace. Open any of the record form. Increase the form layout by using the resizable pane. Expected behavior: Field labels should display horizontally beside the label after increasing the form layout. Actual behavior: Field labels aren't displaying horizontally after increasing the from layout.
UI Form Administration PRB1881995	Content on 'Special Handling Notes' isn't scrollable
UI Form Administration PRB1887884	A dependent field onChange handler fires when the Depends on field changes when there's no change to the dependent field	There are client scripts on various task-based tables that clear the assigned_to when assignment_group changes. These tables can't be tested on (for example: change_request, incident, problem, problem_task) as it will appear that the dependent field onChange handlers fire when theDepends on field changes. A table that doesn't have existing client scripts on the assignment_group field like change task (change_task) must be used.	Create a new client script with the following: Table: Incident UI Type: All Type: onChange Field name: Assigned to Script:function onChange(control, oldValue, newValue, isLoading, isTemplate) Start a new Change Task (change_task) record in UI16. Set an Assignment Group. Notice that the info message isn't displayed because onChange handlers for the dependent field (assigned_to) are not fired.
UI Policies PRB1894468 KB2293905	Performance degradation for Core UI performance	Core UI performance testing shows 250 to 300ms degradation for most direct load user actions.	Refer to the listed KB article for details.
UX Framework PRB1871297	UXF pages are broken due to the duplicate assets with different versions bundled in the nds-bundle	The new release of the sn-datagrid brings in new versions of side-channel-weak-map, side-channle and get-intrinsic which end up pulling in call-bind-apply-helpers 1.0.2 to the instance. When nds-bundle is built, it doesn't deduplicate assets with deep import paths, so both call-bind-apply-helpers/1.0.1/functionApply and call-bind-apply-helpers/1.0.2/functionApply are added to the nds-bundle. They share the same global variable name: __TECTONIC__call_bind_apply_helpers_functionapply, so it ends up calling wrapTectonicVarIfNeeded() twice for the same tectonic variable, which causes it to be double wrapped.	Navigate to sn-datagrid. Build the zip of the component. Sideload the zip on to any instance. Navigate to the home page. Notice that the page is broken.
Virtual Agent Designer Legacy PRB1896496	KG slot filling throws an error	Execution gets stuck and throws error messages on VAD test panel.	Navigate to Store Publisher Portal. Enter an utterance such as 'Collect user information for voting' to discover and execute the User Information topic. Expected behavior: Input nodes in the topic must be slot filled by KG and the topic must be executed. Actual behavior: The Gen AI log shows 'Synthensized response' as the last log record, there are no log records for TextToTResult and Unified Slot Fill, and execution ends with multiple 'Sorry' messages on VAD test panel.
Virtual Agent Designer Legacy PRB1912465	The Static Choice Header Card is missing in the chat client	A chat is loaded and a topic is discovered, but the Header Card is missing.	Navigate to All > Conversational Interfaces > Virtual Agent > Designer. Select the Create button located in the top-right corner of Conversational Studio. Select the Model Type: 'LLM', type: 'Topic', and fill in all the required fields. Select the Create button. Drag the 'Static Choice' node to the canvas and select it. In the right-side panel, under Advanced, select Header Card and toggle on 'Insert'. Under 'Would you like help', select Yes and select the Add card button. Select Card type as 'Small image with text'. Fill the required Title input field. Under '3. Image URL link', select the Upload Image button. In the newly opened file explorer window, select the image file to upload. The image is uploaded, and the image URL is generated and inserted into the 'Image URL link' input field. Select the auto-generated link. Save the topic and select the Test button located in the upper-right corner of the VA Designer screen. Wait until the chat is fully loaded. Expected behavior: The Header Card is present in the Static Choice where it was set. Actual behavior: The chat is loaded and the topic is discovered, but the Header Card is missing.
Virtual Agent PRB1826252	User inbound messages to a Live Agent end up in the picker pagination logic in specific scenarios for channels	The user inbound message to a Live Agent somehow ends up in the picker pagination logic in CAF if the last rich control before invoking the live agent was a paginated picker.	Create a custom topic for invoking a Live Agent. Add a paginated picker nod before invoking the Live agent (for example, choose a preferred language picker with 15 options). Make this the default topic for Live Agent. Notice that user inbound messages to a Live Agent end up in the picker pagination logic
Virtual Agent PRB1833571	When _max_wait_topic_ is ended using the 'End Conversation' option, the conversation hangs and never completes	The 'Resume flow after topic switching' inside of the _max_wait_topic_ properties should be flipped to false.	Install the AgentChat plugin. Navigate to the awa_queue table. Open 'Agent Chat Queue'. Set Max wait time to something short like 30 seconds. Select Queue Triggers in the related lists and create a new one. Ensure that the queue trigger is a max wait time trigger and have the topic be anything. Navigate to the awa_assignment_rule and open 'Chat - Most Capacity'. Select Rejection Handling and set the timeout to 2 minutes. Ensure that an agent is online Start a conversation and run the 'Live Agent Support' topic. Let the search run until the max wait time topic appears. Select End conversation. Expected behavior: The conversation ends. Actual behavior: The conversation hangs and never ends.
Virtual Agent PRB1849654 KB1940828	Synthesized output is not captured in an interaction transcript	In Virtual Agent, the transcripts captured on the interaction don't log the synthesized output.	Refer to the listed KB article for details.
Virtual Agent PRB1874005	A record in provider_user_map is still inactive, causing Now Virtual Agent to fail approvals	When a sys_user record becomes active after being deactivated, provider_user_map is still inactive and there's no logic to activate the mapping. The user still receives a notification for record approval in Microsoft Teams because the mapping exists, even though provider_user_map is inactive. When the user attempts to approve the record, an error occurs because their record in provider_user_map is still inactive.
Virtual Agent PRB1880242	'interaction_context' is overwritten with new conversation variables	When a requester is starting a conversation via sn_va_web_client_app with sysparm_skip_ load_history=true and other parameters, the 'interaction_context' takes the params as we'd expect. But if the requester has an ongoing chat, but starts a new conversation with different params, the initial chat's interaction_context is overwritten with the new interaction_context values.
Virtual Agent PRB1881393	An Agent Chat new message desktop notification should be selectable and redirect to the 'Calling' tab	When there's an agent in the workspace doing a live chat with a user, if users move the focus to another tab, with desktop notifications turned on, they receive a notification. The need is for the notification to be selectable and redirected to the 'Chat' tab.	Navigate to an instance. Impersonate a system admin. Open Service Operations Workspace. Navigate to the inbox and set the user to 'available'. Ensure that the desktop notifications are set up with the gear icon. Open an incognito window. Impersonate a user. Open the Service Portal. Open the chat. Ask for a live agent. Wait for the connection with the agent. From the system admin window, open a new tab and stay on that tab. From the user window, send a message. Users should receive a desktop notification, but it's not selectable and doesn't redirect.
Virtual Agent PRB1890131	Long-running Virtual Agent transactions are not timed out in Xanadu and prior releases	When a topic is created with script node that causes an infinite loop, the transaction should cancel after a period of time, but it continues to execute until the node is restarted.
Virtual Agent PRB1893275	A loading screen appears and a topic with a reference choice control isn't triggered	Automation scripts are also failing due to this.	Log in to an instance. Create a topic with a reference choice control. In the reference choice control, set the filter condition to return only one record. Make the reference choice choice control skippable. Run that topic from the Web Client. See that the topic isn't triggered and is stuck at the loading screen.
Virtual Agent PRB1893952	A Now Assist panel isn't loading on Yokohama instances	Now Assist Panel is not loading AI Agents not running in Playground. An error is observed in the logs.
Virtual Agent PRB1896976	The 'Start a new conversation' pop-up box in Virtual Agent is out of the screen	In the instance, the padding is cut off, and the popover should be contained in the Web Client window.	Navigate to Virtual Agent on an instance. Start a new conversation with the Now Assist' pop-up. Observe that when hovering over the +button, it's cut off on the right side.
Virtual Agent PRB1901626	'Notification' errors out if users trigger it for a user who has not had any interaction with Virtual Agent for more than 60 days		Verify that the user doesn't have any interactions with web-client/channels for more than 60 days. Set up and trigger a non-actionable/actionable notification. Expected behavior: A new sys_cs_notification record should be created for the user. Actual behavior: There's an error in the notification log on the lines of 'sessionResponseV2Dto is null'.
Virtual Agent PRB1907383	Skill configuration ID is passed in meta for a chained skill at runtime	This is a product update.
Virtual Agent PRB1912588	AiAgentSecurityMigration and AiAgentSecurityHelper script includes needs to be in the global scope
Virtual Agent PRB1915793	There's an incorrect name for flows when creating 'invoke_from_ai' ACLs		Execute this API to create ACLs for flows used as tools: 'new global. AiAgentSecurityMigration() .run( true)'. Observe that for the subflow ACLs, the ACL is created with 'name' instead of 'internal_name', which is incorrect and it's missing ACL evaluations at run time. It's defaulting to global * ACL due to the incorrect name of the flow.
Virtual Agent PRB1916762	An ACL restriction on sys_one_extend _resource_edge prevents websearch from being accessible to users
Virtual Agent PRB1918740	Querying on virtual column for retrieving skill metadata fails		Navigate to AI Agent Studio. Choose an existing workflow or agent which has Now Assist Panel or Virtual Agent roles enabled. Create a new agent or workflow. Choose a role for those who can access the workflow or agent. Save and continue. Expected behavior: Previously associated skill applicability records should be deleted. Actual behavior: Previously associated skill applicability records still exists.
Virtual Agent PRB1923131	sn-chat-choice-picker appears instead of text-picker for users that enabled new sys prop	A choice picker with radio buttons appears for users that enabled new sys prop, instead of the expected text picker with a list of topics.	Turn on Now Assist Virtual Agent. Create a virtual agent topic. Select static/dynamic node and populate choices. Run the topic in NAVA. Actual Results: A choice picker with radio buttons shows up. Expected Results: A text picker with a list of topics shows up if the user has enabled new sys prop.
Virtual Agent PRB1923828	Fix choicepicker branding for NAVA	Choice picker shows default NAVA branding even though different branding was selected.	Navigate to the Assistants page. Create a new branding record in sys_cs_branding_setup table. Change the branding of the new record to 'Polaris-dark'. Navigate to /esc portal and select a topic that uses choice-picker. Expected behavior: Choice picker matches the selected branding. Actual behavior: Choice picker shows default NAVA branding.
Virtual Agent Web Client PRB1869054	Adding the ability to customize/update the default 'FAB' icon	The custom 'FAB' icon is configurable by defining this variable: $now-sp-nass-FAB-icon.
Virtual Agent Web Client PRB1893493 KB2182131	Non-conversational catalog items can't be selected if they are preceded by external KB article citations	When Now Assist for Virtual Agent is enabled, catalog items can't be selected in the Virtual Agent interface.	Refer to the listed KB article for details.
Virtual Agent Web Client PRB1901424	Chat client lets multiple messages be sent through simple scripting		Open any chat client. Enter a message in the text box. Inspect the browser page and in the 'Elements' tab, highlight the now-button corresponding to the Send button. Move to the 'Console' tab. Enter a small script to simulate clicks multiple times: 'for (var i = 0; i 15; i++) { $0.click(); }'. Observe all 15 messages are sent in the chat client. Expected behavior: Chat client shouldn't allow multiple inbound messages. Actual behavior: Chat client allows multiple inbound messages.
Visual Task Boards PRB1852813	If the modal window is closed by selecting outside of the modal, VTB cards aren't refreshed automatically when updated	This only occurs if the modal window is closed by selecting outside of the modal. If the modal window is closed by selecting the 'X' in the top right, the record's card updates automatically as expected.	Create a visual task board by navigating to Self-Service > Visual Task Boards > New > Data Driven Board. Set Task Table to 'Incident' and the Vertical Lane field to 'Incident State'. Select Next. For the conditions, set Assigned to is [current user] and select Create. Select a card on the VTB to open the modal window. Unassign the record from [current user] in the modal window. Close the modal window by selecting outside of the modal. Observe that the card remains on the VTB even though it no longer meets the conditions for the board. Refresh the VTB page. Observe that the card is no longer on the board.
Work Order Management PRB1895750	A work order task template doesn't display the skill associated/linked to it	Users aren't able to associate the task skills with levels to a work order task template and display the value to the UI. Also, the 'Task skills' field isn't available from the field picker of the work order task template, even though the form layout includes the field.
Work Order Management PRB1895909	Add the mktplace_requestor role for wm_task.parent		Log in with the location contributor associated with a location, and having work order tasks associated with work orders. Navigate to the cases associated with the work order on the BLSP portal. Select Work orders RL. Select Work order task. Expected behavior: The user should get access to the work order tasks. Actual behavior: The user is getting a query_range error.
Work Order Management PRB1917364	Update the SMCoreConfigCacheManager.getSMConfig API to make it backward compatible with latest SMConfigurationHelper code	This is a product update.
Work Order Management PRB1921026	'Status' field choices differ from those on the 'Work Order' form view when setting up a Work Order Task (WOT) template	When setting up a WOT template, the choices that appear for the Status [state] field differ from the choices that appear on the WO form view. Also, when setting up a WO template, choices don't appear for the 'Service Request Type' field.	Navigate to the list of Work Order Models [cmdb_workorder_product_model]. Select the GE ULRICH ASSEMBLYmodel. Notice that under 'Request Information', 'Service Request Type' doesn't provide selections. Also, notice that under 'Task information', the 'Status' choices differ from the choices that are available on the WOT form view.

Fixes included

Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

• Xanadu Patch 9 Hotfix 1
• Xanadu Patch 9a Hotfix 1
• Xanadu Patch 9a
• Xanadu Patch 9
• Xanadu Patch 8
• Xanadu Patch 7
• Xanadu Patch 6
• Xanadu Patch 5
• Xanadu Patch 4
• Xanadu Patch 3
• Xanadu Patch 2
• Xanadu Patch 1
• Xanadu security and notable fixes
• All other Xanadu fixes