Impact release notes

  • Release version: Xanadu
  • Updated March 27, 2025
  • 3 minutes to read
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    Summary of Impact Release Notes - Xanadu Release

    The ServiceNow® Impact application is a value acceleration solution designed to support customers throughout their unique digital transformation journey on the ServiceNow platform. Built on the ServiceNow AI Platform, Impact delivers personalized coaching, insights, recommendations, peer benchmarking, technical support, role-based training, and curated content in a tailored digital experience. The Xanadu release introduces significant enhancements to further maximize value and usability.

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    Key Features

    • New Accelerators: The release introduces a variety of Accelerators demonstrating platform capabilities across multiple domains such as IT Service Management, Service Mapping, Database Management, Customer Service Management (CSM), Event Management, Process Mining, Document Intelligence, and Employee Center enhancements. These Accelerators help customers quickly understand and assess platform features relevant to their needs.
    • Objectives and Outcomes: Formerly known as Value Blueprint, this updated feature provides auto-generated objectives and outcomes with monthly and quarterly trends, curated recommendations, and benchmarking data to guide value realization efforts effectively.
    • HealthScan Enhancements: Automated monthly Health Assessment scans and detailed reports support platform health improvement. Updates include improved definitions to reduce false positives and new capabilities for self-hosted and commercial customers.
    • Impact Instance Observer: Expanded anomaly detection with 16 additional metrics and self-serve alert configuration for Garbage Collection enhance proactive platform monitoring.
    • ServiceNow Protected Platform – Australia (SPP-AU): Specific versions of Accelerators are now available to support compliance and localized requirements.
    • Data Collection App: Available from the ServiceNow Store, this app facilitates automatic data transfer into the Impact portal, streamlining data management.
    • UX Improvements: Updates to UX-related Accelerators focus on optimizing portal content structure, navigation, and user experience, particularly in the Employee Center and Catalog areas.

    Practical Benefits for ServiceNow Customers

    • Accelerated Platform Adoption: Utilize new Accelerators to quickly explore and leverage ServiceNow capabilities tailored to your organizational needs.
    • Data-Driven Value Realization: Use Objectives and Outcomes with trends and benchmarking to monitor progress and identify areas for improvement.
    • Improved Platform Health: Employ HealthScan and Instance Observer tools to maintain optimal system performance and detect issues proactively.
    • Localized Compliance Support: Take advantage of SPP-AU versions of Accelerators for Australian compliance requirements.
    • Enhanced User Experience: Benefit from UX-focused improvements ensuring users can easily find information and navigate portals effectively.

    Activation and Availability

    Impact is available through the ServiceNow Store. Customers should refer to the activation guidelines in the release notes to enable and configure Impact features appropriately.

    The ServiceNow® Impact application is a first-of-it's-kind value acceleration solution designed to meet customers where they are in their unique ServiceNow digital transformation journey.  Built on the ServiceNow AI Platform, Impact combines expert coaching, personalized insights and recommendations, peer benchmarking, technical support, role-based training, and curated content all delivered in a personalized digital experience. Impact was enhanced and updated in the Xanadu release.

    Impact highlights for the Xanadu release

    • Jumpstart your understanding and assessment of ServiceNow platform capabilities with new Accelerators that provide a demonstration of the possibilities and capabilities with instance features and maximize value exactly where you need it.
    • Jumpstart your understanding and assessment of ServiceNow platform capabilities with new Accelerators that provide a demonstration of the possibilities and capabilities with instance features and maximize value exactly where you need it.
    • View monthly and quarterly trends and curated recommendations for auto-generated outcomes with the updated Objectives and outcomes, formerly Value Blueprint.

    See Impact for more information.

    Important:
    Impact is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Xanadu release

    Initiatives & Accelerators
    Initiatives & Accelerators
    HealthScan
    • Consent for the self-service capability that automates monthly Health Assessment scans and reports to provide details that can help you to improve the health of your ServiceNow platform implementation.
    • Consume HealthScan service environment script outputs in a clear format for Self-hosted NSG Air-gapped customers.
    • Access HealthScan commercial features as a GCC or NSC customer.
    Value Journey
    • Use the auto generated objectives and outcomes to save time and effort in the Impact Value Journey.
    • View monthly or quarterly trends and curated recommendations for generated outcomes. See Trends, Benchmarks, and recommendations related to the outcome.
    • Trends and Benchmarks will be available for outcomes with data.
    • Use the Data Collection App, available from the ServiceNow® Store, to transfer data automatically into your Impact portal.
    Impact Instance Observer
    • Detect additional anomalies for 16 metrics with Release 18.
    • Configure self-serve alerts for Garbage Collection using Host Health.

    Changed in this release

    Accelerator catalog
    HealthScan definitions updates: November release
    Some definitions have been deprecated or enhanced to improve performance, reduce false positives, and meet the latest coding practices.
    Accelerators with minor updates to the descriptions
    Objectives and outcomes
    Value Blueprint is renamed to Objectives and outcomes.​
    HealthScan definitions updates: August release
    Some definitions have been deprecated or enhanced to improve performance, reduce false positives, and meet the latest coding practices.