Now Assist in AI Search release notes
Summarize
Summary of Now Assist in AI Search Release Notes
The ServiceNow® Now Assist in AI Search application integrates advanced search capabilities with the Now LLM Service agentic AI model, delivering AI-generated or selected answers to enhance user search experiences. The Xanadu release includes significant enhancements aimed at improving incident deflection and user interaction.
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Key Features
- Genius Results Widget: A new AI Search Genius Results widget can be configured on record producers to provide actionable suggestions based on user incident descriptions, helping users either resolve issues independently or proceed with incident submission.
- Maintenance for Legacy Features: The Now Assist Q&A and Actions Genius Results are now in maintenance mode, meaning no new enhancements will be made, but continued support is provided. Users are encouraged to transition to the Now Assist Multi-Content Response Genius Results for improved functionality.
Key Outcomes
By utilizing the Now Assist in AI Search application, ServiceNow customers can expect improved user experience through better incident resolution suggestions, which lead to higher efficiency and productivity within their ServiceNow environments. The installation of this application is straightforward, included with specific licensed applications from the ServiceNow Store.
The ServiceNow® Now Assist in AI Search application combines the power of search with the Now LLM Service agentic AI model to provide actionable AI-generated or AI-selected answers in user searches. Now Assist in AI Search was enhanced and updated in the Xanadu release.
Now Assist in AI Search highlights for the Xanadu release
- Improve incident deflection for portal users by configuring record producers to display actionable and relevant Genius Results suggestions during submission of cases, incidents, problems, and similar tasks.
See Now Assist in AI Search for more information.
New in the Xanadu release
- Xanadu Patch 7
- AI Search Genius Results widget for record producers
- Administrators can configure the AI Search Genius Results widget on record producers to enhance the user experience when creating an incident. The widget displays actionable Genius Result suggestions relevant to the user's incident description. Users can select from these Genius Result suggestions to address their own issues, or can continue with their incident submission if none of the suggestions resolve their problem.
Changed in this release
- Now Assist Q&A Genius Results
- The Now Assist Q&A Genius Results feature is in maintenance mode. This feature will have no new enhancements but will have continued support. Similar and improved functionality is available in the newer Now Assist Multi-Content Response Genius Results feature. For more details on this feature, see Now Assist Multi-Content Response Genius Results.
- Now Assist Actions Genius Results
- The Now Assist Actions Genius Results feature is in maintenance mode. This feature will have no new enhancements but will have continued support. Similar and improved functionality is available in the newer Now Assist Multi-Content Response Genius Results feature. For more details on this feature, see Now Assist Multi-Content Response Genius Results.
Activation information
Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Localization information
Now Assist in AI Search supports Dynamic Translation in Now Assist Genius Results. For details, see Dynamic Translation for Now Assist Q&A Genius Results and Dynamic Translation for Now Assist Actions Genius Results.