Industrial Process Manager release notes
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Summary of Industrial Process Manager release notes
The ServiceNow® Industrial Process Manager application helps teams map and visualize industrial equipment models and associated production processes at individual facilities. The Xanadu release introduces enhancements that improve the organization, mapping, and visualization of Operational Technology (OT) devices and their relationships within the Industrial Workspace.
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Key Features
- Organize OT device data: Capture and manage the primary equipment model entity for OT devices, including automatic updates for existing devices.
- Unified Map experience: Visualize relationships between OT devices and other configuration items (CIs), such as OT incidents and change requests, directly in the Industrial Workspace.
- AMAZING feature: Automatically map discovery-detected devices with IP addresses on their Network Adapter records using the Automated Mapping Across Zone-based IP Network Groups.
- Add OT devices by IP address: Manually associate OT devices to equipment model entities by IP address within the Industrial Workspace.
- Update equipment model entity details: Modify the Entity name and Parent entity fields to keep equipment model information current.
- User interface enhancements: New columns and lists for mapped equipment model entities and OT devices, search functionality in the ISA Hierarchy, and convenient buttons and icons to access the Unified Map from multiple record types.
Upgrade and Activation Information
- Industrial Process Manager now depends on Operational Technology Service Management applications, including OT Incident Management and OT Change Management.
- Installation requires one of these SKUs: Operational Technology Visibility SKU, Operational Technology Service Management SKU, or any custom SKU including Industrial Process Manager.
- The application is available for installation via the ServiceNow Store and is automatically installed with OT Incident Management and OT Change Management.
Related Applications
The Industrial Process Manager integrates with the ServiceNow Operational Technology Manager, which aggregates OT device data from multiple sources and builds foundational data relationships essential to the Industrial solution.
The ServiceNow® Industrial Process Manager application enables your teams to map and visualize the industrial equipment models and associated production processes at individual facilities. Industrial Process Manager was enhanced and updated in the Xanadu release.
Industrial Process Manager highlights for the Xanadu release
- Organize your Operational Technology (OT) device data by capturing the mapped equipment model entity for an OT device.
- View the relationships between devices and other configuration items (CIs) with the Unified Map experience in the Industrial Workspace.
- Add Operational Technology (OT) devices to an equipment model entity by using the IP address.
- Change the Entity name and Parent fields of an equipment model entity to keep your equipment model entity information up to date after you create it.
See Industrial Process Manager for more information.
Important:
Industrial Process Manager is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
Important information for upgrading Industrial Process Manager to Xanadu
The Industrial Process Manager application now has a dependency with the Operational Technology Service Management applications, which include Operational Technology Incident Management and Operational Technology Change Management. To install Industrial Process Manager on your instance, one of the following SKUs is required:
- Operational Technology Visibility SKU
- Operational Technology Service Management SKU
- Any custom SKU that entitles Industrial Process Manager
New in the Xanadu release
- Capture the mapped equipment model entity for your OT devices
- Organize your OT device data efficiently by adding the primary equipment model entity for your OT devices. You can also automatically update the primary equipment model entity for your existing devices.
- Use the Unified Map experience in the Industrial Workspace
- View the relationships between OT devices and other CIs with the Unified Map experience. You can also view related items, such as OT incidents and change requests.
- Map discovery detected devices using the Automated Mapping Across Zone-based IP Network Groups (AMAZING) feature
- Map Discovery detected devices that have an IP address on their Network Adapter record using the AMAZING feature.
- Add OT devices to an equipment model entity by IP address
- When you manually add OT devices to the Mapped OT Devices related list in the Equipment Model Manager on the Industrial Workspace, you can add an OT device by its IP address.
- Update the entity name or parent of an equipment model entity
- Update the Entity name or Parent fields in an equipment model entity record as needed to help keep your equipment model information up to date.
UI changes
- Mapped equipment model entity column
- The Mapped equipment model entity column was added to the Industrial Workspace list views for OT devices.
- Mapped OT Devices list
- The Mapped OT Devices list is now available in the Industrial Workspace list view so you can view the mapping between an equipment model entity and an OT device.
- ISA Hierarchy search bar
- A search bar was added to the ISA Hierarchy in the Industrial Workspace so you can search for equipment model entity names.
- View OT Unified Map button
- The View OT Unified Map button was added to the equipment model entity record in the Industrial Workspace to access the Unified Map.
- View OT Unified Map button
- The View OT Unified Map button was added to OT incident records, OT change request records, and remediation task records to access the Unified Map associated with the opened record.
- Industrial Process Health icon
- The Industrial Process Health icon (
) was added to OT incident records, OT change request records, and remediation task records to access the Unified Map in the record side panel. - Parent field changed to Parent entity in the Equipment Model Entity record
- The Parent field is changed to Parent entity in the Equipment Model Entity record on the ServiceNow AI Platform.
Activation information
Install Industrial Process Manager by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Note:
Industrial Process Manager is automatically installed with Operational Technology Incident Management and Operational Technology Change Management.