Regulatory Change Management release notes

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Regulatory Change Management Release Notes

    The ServiceNow® Regulatory Change Management application helps organizations monitor upcoming regulatory changes, assess their impact, and ensure compliance. The Xanadu release, updated on August 1, 2024, introduces enhancements that improve task management, collaboration, and alert assignment for regulatory changes.

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    Key Features

    • AI-Powered Citations: Add citations from regulatory authority documents using AI to enhance context and relevance.
    • Next Experience Chat Collaboration: Utilize the updated collaboration feature to interact with virtual agents effectively.
    • Improved Task Management: Easily change ownership of change tasks and action tasks to streamline workflow.
    • Rule-Based Regulatory Alerts: Define routing rules to automatically distribute regulatory alerts to stakeholders and assign them to domain experts for review.
    • Action Tasks: Introduced segregated action tasks for better differentiation and reporting in the My Tasks portal.

    Key Outcomes

    With the Xanadu release, customers can expect enhanced collaboration through AI recommendations and improved task management capabilities. The ability to assign regulatory alerts based on specific rules ensures that relevant stakeholders are notified promptly, facilitating compliance and risk management.

    Activation Information

    To install Regulatory Change Management, request it from the ServiceNow Store. For further details, visit the ServiceNow Store website to explore available applications and submission requests.

    The ServiceNow® Regulatory Change Management application enables you to check upcoming regulatory changes, assess their impact, and implement risk and compliance-related changes. The application verifies the overall regulatory compliance. Regulatory Change Management was enhanced and updated in the Xanadu release.

    Regulatory Change Management highlights for the Xanadu release

    • Add AI-powered citations to the regulatory authority documents.
    • Use the updated Next Experience Chat Collaboration and Discuss feature to interact with the virtual agents.
    • Change the ownership of change tasks and action tasks easily with the enhanced Task Management feature.
    • Assign regulatory alerts to domain experts for reviews that are based on the configured rules.
    • Collaborate with virtual agents by using Next Experience Chat Collaboration and Discuss.

    See Regulatory Change Management for more information.

    Important:
    Regulatory Change Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Xanadu release

    Assign rule-based regulatory alerts
    Define the routing rules to automatically distribute regulatory alerts to internal stakeholders. You can apply conditions to filter incoming regulatory feeds by Title, Description, Key dates, and many other fields. You can also auto-assign filtered regulatory alerts to domain experts for further review.
    Add an AI-recommended citation to a regulatory alert
    Add AI-powered recommendations from the most relevant citations through incoming regulatory changes, authority documents, child citations, and related control objects. You can drill down into the recommendations to explore the details within the context of the alert.

    Changed features in the Xanadu release

    Enhanced Task Management
    Enhanced the Task management feature to help the coordinator to change the ownership of change tasks and action tasks.
    Next Experience Chat Collaboration and Discuss
    Enhanced the Next Experience Chat and Collaboration and Discuss feature.
    Action Tasks
    Added action tasks that are segregated from the Regulatory Change Management or the Compliance Case Management application for differentiation and reporting in the My Tasks portal.

    Deprecated features in Xanadu release

    • No plans to enhance the Calendar reporting view in the Classic UI that is shipped with the application.
    • No plans to enhance the Overview dashboard in the Classic UI that is shipped with the application.

    Activation information

    Install Regulatory Change Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.