Compliance Case Management release notes

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • The ServiceNow® Compliance Case Management application helps you to report, investigate, analyze, and resolve a compliance case or raise a compliance request in a centralized location. Compliance Case Management was enhanced and updated in the Xanadu release.

    Compliance Case Management highlights for the Xanadu release

    • Establish a centralized library of agencies for identifying the relevant regulatory authorities that are responsible for overseeing particular industries or sectors within each jurisdiction. The centralized library consolidates all regulatory communications via emails and implements the notification rules for data privacy or security breaches for the reported compliance cases.
    • Auto-calculate the notification dates for the reported compliance cases.
    • Monitor and access your compliance cases by the subtype classification through a new graphical chart.
    • Enable your compliance analysts to access a homepage so that your compliance analysts can manage reported compliance cases or requests.

    See for more information.

    Important:
    Compliance Case Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Xanadu release

    Establish a centralized library of agencies for identifying the relevant regulatory authorities that are responsible for overseeing particular industries or sectors within each jurisdiction. The centralized library consolidates all the regulatory communications via emails and implements the notification rules for the data privacy or security breaches for the reported compliance cases.
    Auto-calculate future dates
    Set up future auto-calculations to track your compliance cases or requests.

    Changed in this release

    A new graphical chart enables your compliance case managers to monitor and access their compliance cases by the subtype classification.

    Activation information

    Install the Regulatory Agency Library by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.