Xanadu Patch 6
The Xanadu Patch 6 release contains important problem fixes.
- Xanadu Patch 6 was released on February 13, 2025.
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- Build date: 02-11-2025_1128
- Build tag: glide-xanadu-07-02-2024__patch6-01-29-2025
For more information about the release cycle, see the ServiceNow Release Cycle.
For a downloadable, sortable version of the fixed problems in this release, click here.
Overview
Xanadu Patch 6 includes 151 problem fixes in various categories. The chart below shows the top 10 problem categories included in this patch.
Changes in Xanadu Patch 6
- Hyperautomation and low-code
- The External Content Connectors ServiceNow® Store application enables AI Search applications to search content and metadata from supported external data repositories, such as Atlassian Confluence Cloud and Microsoft SharePoint Online
Notable fixes
The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.
| Problem | Short description | Description | Steps to reproduce |
|---|---|---|---|
|
AI Search PRB1825963 |
Index KBB throws an exception about journal peekahead | An error is thrown: 'IngestService: Unable to index Glide Record [9b85baaa3bf 11a10c4589c 8c24e45a2b] u_kb_template_ topic_category. fa8191f6fb059 e507863f46b5 eefdc1d : Cannot invoke "java.util.Map.get(Object)" because "journalElement ToValuesMap" is null java.lang. NullPointerException: Cannot invoke "java.util.Map. get(Object)" because "journalElement ToValuesMap" is null...' |
Refer to the listed KB article for details. |
|
AI Search PRB1836358 |
A race condition causes an incorrect deleteMultiple() query to be generated on the v_search_genius_result and sys_variable_value tables | When the AI Search Genius Result is requested and processed in a multi-threaded, high-concurrency environment, such as when multiple users simultaneously perform search functions on a portal or virtual assistant (VA), a thread safety issue arises. This issue may cause an incorrect deleteMultiple() query to be generated, potentially leading to the deletion of excessive records from the sys_variable_value table. As a result, various components, including the Integration Hub, Service Catalog items, and workflows, may malfunction due to the absence of these critical records. |
Refer to the listed KB article for details. |
|
Flow Engine PRB1814554 |
Issue found in Xanadu with Submit Catalog Item Request, and multi-row variable sets (MRVS) and multi-line text variables | A flow or subflow using Submit Catalog Item Request where the catalog item contains a MRVS and multi-line text field fails produces the error: 'com.snc.process _flow.exception. OpException Caused by: Unexpected character (\) at position 3942.' |
Refer to the listed KB article for details. |
|
List Administration PRB1402594 |
Unable to edit a field in the list view when it is dependent on another field that is read-only for the user | This issue has been observed since New York. Users are not able to edit a field on list view when it is dependent on another field that is read-only or has an ACL making it read-only. |
Refer to the listed KB article for details. |
|
Service Portal PRB1803497 |
attachment.upload.success event is triggered incorrectly, and can't be relied on to turn off the Catalog - Order Now button | When uploading multiple attachments consecutively, the 'attachment.upload.success' event is triggered immediately after the first batch of attachments finishes uploading instead of waiting for all batches to complete. The attachment modal is also hidden before the upload process is fully completed. |
All other fixes
| Problem | Short description | Description | Steps to reproduce |
|---|---|---|---|
|
Activity Stream PRB1775777 |
g_form.setValue() doesn't work as expected on Workspace when applied to the Comments field | The g_form.setValue can be used to update a field on an record form. Sometimes it is used to update a field with a value captured via the g_form.getValue(). This behavior works without issue in the native UI. However, when trying to apply this same action to the Workspace view, it doesn't work under certain circumstances. |
Expected behavior: The Comment field should be populated with both the current text and the message 'This is a test'. Actual behavior: The Comment field doesn't change. |
|
Activity Stream PRB1832633 |
'Assignment group' changes are hidden in an activity stream on HR Agent Workspace, which is intermittently different to native | An activity stream in the workspace for the 'Case' table is intermittently missing the 'Assignment group' field change. Native has the change reflecting in 'Additional comments'. |
Expected behavior: The activity stream should be the same in both workspace and native. Actual behavior: The 'Assigned Group' field change is missing intermittently in the HR agent workspace activity. |
|
Activity Stream PRB1834293 |
Activity stream activity events with empty event_created_by field values cause the activity stream screen on mobile to crash | ||
|
Activity Stream PRB1837845 |
A 'File Attachment' type field isn't added in the activity log in Workspace | A 'File Attachment' type field isn't added in the activity log in Workspace when attaching from a field. It's a ZZ_YY prefix problem. |
Expected behavior: The image appears in the workspace activity stream. Actual behavior: The image doesn't appear in the workspace activity stream. |
|
Activity Stream PRB1843720 |
The activity log captures changes but aren't displaying them as the newest entry in Workspace | For a field with name and label of length more than 40 characters, any changes made to the field aren't reflected in the activity stream as a new entry. |
Expected Behavior: The field change should be added as a entry in activity stream. Actual Behavior: The change doesn't reflect in the workspace activity stream but reflects in the UI16 activity stream. Instead, the field change appears to overwrite the first initial field change record. If users follow the steps with a field name and label of less than 40 characters, the change would reflect in both workspace and UI16 activity stream. |
|
Agile Development PRB1789584 |
DEFN1003811 calculates worker subscription roles differently for SMV1 versus SMV2 | DEFN1003811 ends up producing different results if SMv1 vs SMv2 are installed. The root cause is that the filter to detect the worker subscriptions doesn't match the naming in production and thus misses the worker subscriptions in SMv2. It appears that the '-' in the subscription names is the problem as it doesn't exist in the product subscription names observed in production. The filters should be updated to consistently match the relevant subscriptions. | |
|
Agile Development PRB1797672 |
DEFN1003811 should clean user analytics files from app-itsm | DEFN1003811 ends up producing different results if SMv1 vs SMv2 are installed. The root cause is that the filter to detect the worker subscriptions doesn't match the naming in production and thus misses the worker subscriptions in SMv2. It appears that the '-' in the subscription names is the problem as it doesn't exist in the product subscription names observed in production. The filters should be updated to consistently match the relevant subscriptions. | |
|
AI Search PRB1735195 |
The range facet and facet with compound table.column set in the facet fields is filtered out when one of the tables is late-binding | A fuction doesn't parse table.column correctly and results in a bucket match to zero. The facet is then filtered out. | |
|
AI Search PRB1818529 |
A search results page is continuously loading when clicking the pagination in the search preview (New) | The issue exists in both xnowassist and ynowassist. |
Expected behavior: Search results should load. Actual behavior: Search results are loading continuously. |
|
AI Search PRB1832851 |
There's no hover over for a Q&A source citation |
There's no hover over of the source title. |
|
|
AI Search PRB1835340 |
sys_updated_on for ais_datasource isn't updated upon changes in Advanced Configuration, Field Configuration and Semantic Index Configurations | ||
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AI Search PRB1837114 |
There's exceptions for the Search QnA Glide Signal processing | There's an exception in the logs: '*** Script: Failed to process signal event of type: 'SEARCH_EVENT', priority: 'INFO', body: '[object Object]', created: '2024-12-17 01:44:04': null:...' |
|
|
AI Search PRB1843571 |
AI Search's NLQ Genius result 'None of the above' option doesn't work as expected |
Observe that there's no result in the table. The NLQ query didn't properly remove the table which had None of the above selected for it. An error shouldn't display. |
|
|
AI Search PRB1847092 |
A part of the query on sys _generative _ai _config has been ignored because of insufficient access for 'query_match operation on sys_generative_ai_config definition | Results in warning message pop-ups. | |
|
Analytics Data API PRB1821588 |
sys_report_chart_color and sys_report_color table cache creation is taking around 15 seconds | The creation of a cache for both tables becomes a lengthy operation when an instance has like 23000 and 1100 entries in the sys_report_chart_color and sys_report_color tables, respectively. |
Observe that it takes a long time to create. |
|
Analytics Data API PRB1832760 |
Bar chart visualizations aren't loading on a BT1 clone | The following error is displayed in the console: '{"error":{"message":"Unable to generate chart","detail":"For input string: \"gray\" under radix 16","errorCode":100,"type":null},"statusCode":400}'. |
See that the chart is displayed as a blank. |
|
Antivirus Scanning PRB1835660 |
The antivirus job updates all columns instead of only the 'State' column | The antivirus job updates all columns in some scenarios. It should only update the state column when attachment.setState(advice) is called. However a forceUpdate occurs, which ultimately updates the entire row, including the state data. Additionally, when the old table name and table sys_id are updated, the attached file is moved to the previous table. |
Expected behavior: The table name should be sc_req_item on the available 'State'. Actual behavior: The antivirus job updates all columns instead of only the 'State' column. |
|
Application Install Engine PRB1792128 |
There's a race condition when nodes try to download the same app package at the same time | During the cloning process, the list of nodes of clones are upgraded/downgraded. They restart at the same time and tend to download the app package at the same time. There is an existing logic which cleanups all the other attachments for the current app other that the download it made. Since the downloads are happening at the same time, nodes are deleting each other's downloads and nodes are failing to download the apps. |
|
|
Approvals PRB1845668 |
Multi-Level approval skips steps due to race conditions | Overlapping transactions on the sc_req_item table cause race conditions allowing approval steps to be skipped. | |
|
Attachments to Records PRB1801182 |
The Attach File field Pencil/Edit icon disappears for an attachment after saving a record |
Observe the 'Edit' icon is missing from the attachment. |
|
|
Automated Test Framework (ATF) PRB1805778 |
'Validate Record Present in List' fails for a related list | Related list records are failing to run when the user preference 'Load related lists in classic forms' is set to 'On Demand'. | |
|
Case and Knowledge Management for HR Service Delivery PRB1844302 |
Ad hoc tasks generated from a flow aren't supported in the playbook on HR Agent Workspace |
Notice that LE activities can't be closed and closing all activities in an activity set triggers the next activity set (if it is a dependent activity set). |
|
|
Case Management PRB1826618 |
An email with a recipient list of more than 1000 users isn't sent | When using a task communication recipient list with over 1000 users in a major incident, the resulting mail does not resolve the recipient list into its users and no mail is sent. The mail shows the error: 'Recipient items 3e6e6de1c3e 95a10b4081bddd 40131ef sn_ publications_recipients_list failed to resolve with error: Cannot read property "length" from undefined'. | |
|
Communities PRB1793564 |
The video preview isn't displayed to users on 'Video' content type posts in the community activity feed | The video thumbnail should be displayed in the preview, similar to how it appears when the video URL is inserted during the posting. | |
|
Configuration Management Database (CMDB) PRB1835043 |
The X true-up version for CMDB Workspace should be updated to add the domain_master attribute for the cmdb_dependent_ci_ledger table | The sn_cmdb_ws plugin and glidefix_domain_maste r_cmdb_dependent_ ci_ledger.xml fix script are taking 45 minutes during an X to Y upgrade. | |
|
Content Publishing PRB1837860 |
The Event Calendar widget 'Holiday Calendar' isn't generating the correct .ICS file | Users are unable to import all events from that .ICS file into Mac Calendar or MS Outlook. |
This issue can be reproduced using either Mac Calendar or MS Outlook. Using Mac Calendar:
Expected behavior: The import for all events should work in the calendar. Actual behavior: Users can't import all events into the calendar. It only imports the first entry. |
|
Data Archiving PRB1826830 |
Rearchiver runs for few days due to incorrect query logic when the archive rule has an 'OR' condition | Re-archiver can run for over 4 days without completion. In the localhost log, there can be a long query result set, such as 1409626 rows. | |
|
Database Persistence - Data Access PRB1842119 |
The ViewWhereClause PostgresSanitizer method isn't handling NOT LIKE correctly | ||
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Database Persistence - Data Access PRB1842672 |
After renaming columns of a staging table to under 63 bytes for applicable ones, the staging table has syntax errors when accessing the list view | ||
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Database Persistence - Data Access PRB1845539 |
Cypher datetime and property data types | This is a product update. | |
|
Database Persistence - Data Management PRB1801384 |
Orphan archive-related records (Archive_Map NULL) aren't ignored by the archive job | When an instance has orphaned archive related records, the archive job tries to find orphan related records and archive them as part of the run being processed by the archive job. |
Refer to the listed KB article for details. |
|
Database Persistence - Data Management PRB1845280 |
Users see a null point error when turning on archive debugging | The error caused archive reparenting process to fail and the state to be in 'error'. | |
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Database Persistence - Data Scale PRB1779767 |
Using 'Null' as a value in the '!= ALL' operator set fails | ||
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Database Persistence - Data Scale PRB1841215 |
Restrict primary key-ordering injection for Postgres only | Primary key ordering was dynamically added for certain kinds of queries (for example, REST/BATCH_REST, non-referred, non-interactive queries with windowing). The change could adversely impact query performance for MySQL. | |
|
Database Persistence PRB1849730 |
Oracle prepared statements leaked for sys_attachment_doc queries | When running Glide with an Oracle database, when loading an attachment, a PreparedStatement leaks. This leak eventually cleans up when its database connection is recycled. However, if enough attachments are loaded before the connection is recycled, an OutOfMemoryError can occur, resulting in the application node restarting. |
Refer to the listed KB article for details. |
|
DevOps (Family) PRB1839002 |
A DevOps event isn't honoring load checks on the sys_flow_context table | ||
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Discovery PRB1821160 |
A scripted deletion strategy is triggered for the keep strategy | . | |
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Discovery PRB1833443 |
Files supported for the 'put file' operation should be extensible as a MID server property | Currently, the files supported for the 'put file' operation are hardcoded in Java. This needs to be more extensible moving forward to support more files added by content teams and users. | |
|
Discovery PRB1835802 |
Discovery is incorrectly classifying Cisco routers as switches for OID 1.3.6.1.4.1.9.1.469 | . |
Run Discovery on any Cisco 2621XM router. Observe that it classifies as a switch instead of a router. |
|
Discovery PRB1837810 |
vCenter Discovery doesn't go through IRE | As vCenter discover doesn't go through IRE, users can't leverage reconciliation rules. The actual source for a correlation ID is a third party integration. However, Discovery is overriding this field after integration updates the correlation ID. If not planning for IRE rules on vCenter Discovery, there should be configurable functionality to skip some fields. | |
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Discovery PRB1842227 |
True-up ITOM Licensing November release version for Xanadu and Washington DC | ||
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Employee Center PRB1806589 |
Employee Center autocomplete suggestions don't work in Xanadu | The autocomplete suggestions of a base instance ESC AI Search doesn't work in Xanadu. |
Expected behavior: There are suggestions in the typeahead widget. Actual behavior: There are no suggestion results. |
|
Employee Center PRB1820904 |
A missing semi-colon in the EC Theme breaks the CSS resolution | A missing semi colon at the end of a new theme variable in EC Theme causes the CSS resolution to break. |
Observe that the 'Start' text isn't encircled in a green color. |
|
Employee Center PRB1827901 |
On the EC homepage, the 'My items' widget displays 'You don't have any items yet', then loads | The text 'You don't have any items yet' shouldn't come up unless there aren't any active activity configurations on the instance. | |
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Employee Relations Case Management PRB1827550 |
Requested RCA from Employee Center Core targeting Human Resources: Employee Relations about Widget: Standard Ticket Header | After installing the ER plugin, case creation isn't happening for those categories where it should be creating a sn_hr_er_case. It is giving the 'Sorry, there was a problem on my side trying to ...' error. | |
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Event Management PRB1822392 |
After an upgrade to Xanadu, if automated grouping is turned off, (sa_analytics.aggregation_enabled=false) tag-based grouping isn't working | The sa_analytics.aggregation _enabled property should be responsible only for automated, CMDB and text grouping. In addition, there should be a feature flag property on the entire query job (sa_analytics.query _job_enabled). When set to false, no logic inside the query job executes. | |
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External Triggers PRB1810755 |
Updating an event source shouldn't update the domain and domain path |
Expected behavior: The domain and domain_path column values should be global. Actual behavior: The domain and domain_path column values display the default domain. |
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Flow Engine PRB1814015 |
A template isn't applied properly on the corresponding table fields through Flow Designer | In a subflow, the user uses the Create Task action to create a task and a template to fill the task field. When the subflow runs, the template populates one field with everything and leaves the other fields blank. | |
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Flows (Family Channel) PRB1822604 |
Flow action field values are truncated when they contain the '=' symbol in one field and use inline scripts in another field | A flow action isn't updating fields properly when having the 'script' type column and inline scripts on the Create Record action. |
Refer to the listed KB article for details. |
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Hermes (Family) PRB1805189 |
Info logging in KafkaConsumerRegistry (create/close) is estimated to cost $20K/year in Splunk costs | Logging from KafkaConsumerRegistry should be lowered to debug or removed entirely to save Splunk costs. | |
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Hermes (Family) PRB1832870 |
'Potential infinite loop' errors in the 'MIF Consumer' job | The 'MIF Consumer' job fails when attempting to poll for new messages on the MIF topic. | |
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Hermes (Family) PRB1841698 |
There's duplicate entries in hermes_cluster_config | Duplicate entries in hermes_cluster_config table are causing dependent plugins to not work as expected, causing node failure during upgrades. |
Refer to the listed KB article for details. |
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HR Service Delivery Case Management for Lifecycle Events PRB1848928 |
There's an RCA error on creating LE and ER Cases for summarization | An error is thrown: 'Read operation on table 'sn_hr_le_case' from scope 'Now Assist context menu' was denied. The application 'Now Assist context menu' must declare a cross scope access'. |
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HR Service Delivery PRB1830128 |
Quotes aren't correct in HTML in HR Workspace and Playbook after upgrading from Vancouver to Xanadu | Special characters are rendered in an encoded format: FIND | |
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HR Service Delivery PRB1837460 |
Using the 'Email recommendations elaborate' functionality generates RCAs | ||
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HTML Field Type Editor PRB1796117 |
The copy and paste function isn't working as desired | When copying over formatted content from a Word document, a few formatting aspects like font sizes, link color, and table size aren't copied over properly. | |
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Identity PRB1833655 |
A SCIM user who gets an endpoint has performance issues | A SCIM user who gets an endpoint has performance issues when fetching users with a page count of 500. | |
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Instance Data Replication (IDR) PRB1795757 |
The IDR queue dashboard displays an incorrect value for the remaining messages that are to be processed for V2 sets | The queue dashboard displays the end offset of partition 1 as remaining messages, even though from the topic inspector it's evident that there are no new messages arriving there (current and end offset same). The logic for remaining messages should account for an active partition and then calculate the remaining messages based on the current and end offset values. | |
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Integration Hub PRB1835500 |
If the call chain contains a source with a null scope, OutboundUsage EventWatcher throws null pointer exceptions | Even if the call chain is corrupt, this class shouldn't throw a NPE. |
Create an outbound HTTP Request with a call chain that has a null scope in one of the sources. Observe null pointer exceptions. |
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Integration Hub PRB1843074 |
The configurability of call chain debug logging for Integration Hub is insufficiently granular | There should be a couple more properties for if users only want to log certain scenarios. |
See that users get logging statements for each of the following: Flow Engine starting, posting a usage to ua_ih_usage, and posting a transaction to outbound_request_usage_metrics. If users only care about one of these scenarios, this is more logging than is needed if users want to leave the logging on for something that might only happen a few times per month. |
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Interactive Filters PRB1837354 |
Filters no longer support reference list types | It used to be possible (up until Xanadu) to select 'Incident."Watch List"' as the data to filter in the filter configuration. This seems to no longer be possible. |
Expected behavior: 'Watch List' should be a possible value to choose as a filter target. Actual behavior: 'Watch List' can't be chosen. |
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Key Management Framework (KMF) PRB1847887 |
Support Bagheera-Phase2 enablement | ||
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Knowledge Management PRB1830531 |
Post-Xanadu upgrade, changing a KB's article length makes the article unsearchable | The issue can be reproducible on any Xanadu instance. |
A 'Knowledge Record not found' message is displayed. |
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Microsoft Reconciliation (Family Release) PRB1842128 |
Time consuming 'Select' queries on Cloud Installs views while fetching cloud installs for the 'markProviderHost TypeServiceType OnCloudInstalls' method due to complex joins | . | |
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MID Server PRB1825232 |
The reload_credentials event triggers a flush and the close of all in-use connections in ConnectionCache | Whenever credentials are changed on an instance, the instance sends an event to the MID server, triggering a flush and close of all connections in ConnectionCache, even if some connections are actively in use. This is causing failures in workflows that are relying on cached connections at that time. |
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Performance Analytics PRB1789424 |
Https _request_ decompression doesn't work correctly, as it doesn't strip the 'Content-Encoding' header after it unzips the body | The API returns a 'Not in GZIP format' error. | |
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Performance Analytics PRB1836666 |
The family part of PRB1786205 to the Xanadu release | ||
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Platform Analytics PRB1786205 |
The Migration Center application menu is still visible for zbooted users |
Expected behavior: It should be there only for upgraded instances. Actual behavior: It shouldn't be present for net new instances. |
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Playbooks (Family Channel) PRB1831174 |
Adding a decision within an variant for base/parent variant activity doesn't work as expected |
Expected behavior: Only activities on the satisfied branch of Decision 1 should appear in the running Playbook. Actual behavior: The base activities on the ELSE branch of Decision 1 always appear. |
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Playbooks (Family Channel) PRB1834463 |
Process Automation Designer isn't able to pass a previous activity state as a subflow input | In Engine v1, it gives an error: 'Flow Designer: Failed to process event: sys_flow_context...' | |
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Playbooks PRB1829699 |
Upgrade proof the deletion of the v_pd_activity_start_rule_with_condition table | CMDB's Data Certification feature has a script that queries all tables listed in sys_db_object. However, it has an error on a table and the script halts. The table and the ACLs associated with the table aren't deleted. The deleted ACLs should be brought back and have their action property changed to DELETE. | |
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Predictive Intelligence PRB1843673 |
The 'ML Cluster Detail Purge' scheduled job causes out of memory issues |
Trigger the 'ML Cluster Detail Purge' scheduled job with million scale data present in the 'ML Cluster Detail' table for a particular clustering solution. Observe that the query on the 'ML Cluster Detail' table in the MlClusterDetailPurgeUtil loads a lot of records that match the condition of the Solution ID and Active being true. This leads to an out of memory error in the node. |
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Process Mining PRB1829338 |
Full mining isn't triggered from platform when localization is enabled | A user with a non-English preferred language isn't able to mine a project. |
Expected behavior: Mining should be successful. Actual behavior: Mining doesn't start the initial steps. |
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Project Management PRB1812212 |
The Percentage completed field doesn't load when exporting projects to MS project | When exporting projects, the '% Complete' column displays '0%' instead of the exported value. |
Expected behavior: The '% Complete' column displays the same exported value for each of the tasks in MS Project. Actual behavior: The '% Complete' column displays 0% instead of the exported value. |
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Reporting PRB1745543 |
An interactive report displays extra records in the report drill-down | The issue is seen only when ^NQ (New criteria) is used in the filters in the report and only in dashboard with interactive filters. It is working fine in Report Designer. | |
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Seismic Framework PRB1838437 |
There's multiple react versions on a page at runtime |
Expected behavior: There is no match for v16.2.0. Actual behavior: React v16.2.0 appears. |
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Server-side scripts PRB1777353 |
There's an issue compiling a script using a map iterator or nested try/catch blocks | There's an error: 'Problem processing asynchronous servlet request java.lang.VerifyError: Stack map does not match the one at exception handler 2195...' | |
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Server-side scripts PRB1783385 |
Add rights for java.lang.NullPointer Exception.getMessage | If the user does not have elevated privileges, they see the message 'Attempted script access to inaccessible member denied'. | |
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Server-side scripts PRB1837660 |
Calling hasOwnProperty on a wrapped string can sometimes fail | Calling hasOwnProperty on a Java string exposed to JavaScript can fail. In general, most strings in JavaScript are actual JS objects and work correctly. The problem only happens when a string is generated by a Java API and passed to some JS code. Note that the problem only affects the method 'hasOwnProperty' only on strings. | |
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Service Catalog PRB1834166 |
Catalog client scripts aren't working for the multi-turn catalog ordering experience when client scripts are exposed | ||
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Service Catalog PRB1834958 |
The onLoad Mandatory and Visible UI policies aren't working | For the onLoad Mandatory policy, questions can be skipped. For the onLoad Visible UI policy, an incorrect question is prompted indicating that the policy didn't hide the correct variables. | |
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Service Portal Core Widgets PRB1807235 |
There's accessibility issues for the keyboard and voice over in the 'Hiring' tab | ||
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Service Portal PRB1823470 |
After an applied autofill, the cursor is moved to another field | The cursor focus moves to another field. Also, the List collector field is expanded and the focus is moved to a list field. An empty value is displayed in the list field. | |
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Service Portal PRB1829670 |
Genius results shows both catalog items and knowledge articles even when the user is filtering with the navigation tabs | Searching in a portal displays Now Assist Genius results, including catalog items and knowledge search results. Selecting a catalog navigation pane or a knowledge navigation pane, the filtered results display both a catalog item and Now Assist QnA instead of displaying respective filtered results. |
Expected behavior: When selecting the Requests navigation pane, it should only display a catalog item Genius result and not knowledge. If users select the knowledge navigation pane, it should display only knowledge and not a catalog Genius result. Actual behavior: Irrespective of the navigation pane, the Genius result displays both a catalog item and a knowledge summary. |
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Sidebar (Family Release) PRB1821306 |
The Discuss button is missing on a domain-separated instance | The 'Admin' panel displaying the sidebar is activated. The user needs to deactivate and activate it again to see the Discuss button. |
Expected behavior: The Discuss button should display. Actual behavior: The Discuss button isn't displaying. |
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Sidebar (Family Release) PRB1833793 |
The sys_cs_collab_settings record for new domains aren't created in the SFS scope |
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Software Asset Management PRB1840899 |
New License Metrics for CrowdStrike | This is a product update. |
Refer to the listed KB article for details. |
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Software Asset Management PRB1842738 |
Auto-select a metric group based on the CrowdStrike software model | This is a product update. | |
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Software Asset Management Workspace PRB1774425 |
There's issues with currency conversion in Platform Analytics (PA) and the Publisher 'Results' page | PA widgets don't honor the user session's currency if a particular user has a different currency code than system locale default. Also, Publisher cards display values in the reference currency and not the user session currency. | |
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Stream Connect Core PRB1845639 |
Kafka Consumer stops consuming messages once it receives a 'null' message from Producer | When a 'null' message error is observed from the source, the Kafka stream no longer consumes the messages. | |
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Table Cleaner PRB1836111 |
The dot walk in the Match field isn't working | There's no unintended data deletion. Table Cleaner thinks the Match field with dot walk isn't valid, and therefore doesn't clean anything for that invocation. | |
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Territory Planning PRB1794454 |
Dynamic scheduling for crew isn't working as expected when the territory model is ON |
Expected behavior: The WOT should be assigned to the available crew. Actual behavior: The WOT isn't assigned. |
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Territory Planning PRB1808414 |
When are territory model is enabled and the 'Capacity reservations' plugin is just installed, the planned crew isn't assigned using dynamic scheduling | This issue is reproducible only when a territory model is on, the Capacity Plugin is installed, and definitions/assignments don't need to be created. |
Expected behavior: A crew task should be assigned with the available panned crew. Actual behavior: Dynamic scheduling always looking for agents to create a new crew rather than assigning a planned crew. |
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UI Field Administration PRB1795149 |
Filtering on a dot-walked field incorrectly queries and results in no records being fetched | When filtering a custom table that includes a dot-walked incident.state field, the system incorrectly queries the task.state field instead. This causes the filter to return no records, despite valid entries in the 'incident.state' column. The expected behavior is for the filter to correctly query the incident.state field and return matching records. |
Expected behavior: The filter should fetch records where the 'incident.state' column matches the entered value. Actual behavior: No records are fetched. |
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UI Field Administration PRB1833651 |
The 'Sparkle' icon is displayed in the Resolution notes field without any user focus |
Observe that the 'Sparkle' icon is displayed to the user without any focus. |
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UI Form Administration PRB1787509 |
The glide.attachment. encrypt_by_default property value isn't honored by Agent Workspace | When glide.attachment. encrypt_by_default is set to true, the encryption isn't happening in HR Agent Workspace. |
Expected behavior: The attachment should get encrypted by default when glide.attachment. encrypt_by_default is set to true. Actual behavior: When com.glide.encryption. enable_attachment_key_ui is set to false, the encryption doesn't happen. |
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UI Form Administration PRB1836016 |
Fields in the Metric Data Task of the ESG Workspace are displayed in a single column | This issue occurs when the screen is opened at 100% zoom. If the screen is displayed at approximately 75% zoom, the fields are displayed in two columns according to the defined view. The affected view is as follows: Metric Data Task [sn_grc_metric_data_task] - View: Data task info. This issue doesn't occur in Vancouver, but it occurs after upgrading to Xanadu. |
Expected behavior: The form layout should display as a two column layout. Actual behavior: The form layout displaying as a single column layout. |
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UX Framework PRB1814114 |
An instance is significantly slower when zoomed in to 400% at a lower resolution | After zooming in, the instance gets slow and users can't open any list menus or open any records. After clicking around a few times, the page becomes unresponsive. |
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Virtual Agent PRB1844284 |
A multi-case KB GenAI call errors out for the agent persona |
Observe an error in the Generative AI log for the 'Multi-knowledge article generate' call. |
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Virtual Agent PRB1845506 |
The 'Status' column in the 'OneExtend Batch Run' table is missing the choice 'Archived' |
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Visualization Designer PRB1784347 |
The 'Visualization Library' printer-friendly page is broken | When exporting and downloading a PDF, it contains different pages than expected. | |
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Word Document APIs PRB1840050 |
The Docx4j version should be updated to support ServiceNow WordDocumentAPIs after a recent update of Microsoft Office Word 16.91 | There's a new XML tag that is added in to docx format by Microsoft. The respective docx4j library has updated (8.3.13), which has to be updated in the WordDocumentAPIs services. |
Observe that the document is generated, but if it's downloaded and opened, it displays the document as corrupted. |
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Work Order Management PRB1839337 |
The time displayed in the 'Task' panel and CSP is in the UTC format |
Observe that the time displayed in 'Task' panel as well as the CSP is converted to UTC time instead of the user's timezone. |
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Zero Trust Access PRB1838694 |
Mobile users with SSO logins are logged out with Zero Trust Access (ZTA) mobile enabled |
Expected behavior: The user should not be logged out until the refresh token expires. Actual behavior: The user is logged out after ~30 minutes with a null pointer exception in the logs. |