Changes to plugins from Vancouver to Xanadu
Before you upgrade from Vancouver to Washington DC, read the release notes for information about new plugins and existing plugins that were deprecated, renamed, or changed in some way.
Vancouver and Washington DC plugin changes
See Vancouver plugin changes for more information.
See Washington DC plugin changes for more information.
Deprecated plugins from Vancouver to Xanadu
This table lists the existing plugins that were deprecated in Vancouver, Washington DC, or Xanadu.
| Plugin | Status | Description | Details |
|---|---|---|---|
| Badge Reader Integration for Walk-up Experience (Removed from com.snc.badge_reader) | Deprecated in Washington DC | Improve Walk-up Experience user satisfaction by using the Badge Reader Integration application at your on-site walk-up queue locations. | Review the guidance for building a customer badge reader client. |
| Central Dispatch [com.snc.central_dispatch] | Deprecated in Washington DC | Provides both a list and calendar view of unassigned tasks. | Install and configure the Dispatcher Workspace plugin (com.snc.uib.fsm_dispatcher_workspace). |
| Cloud Discovery setup using classic Cloud Discovery | Deprecated in Xanadu | Enables you to set up Cloud Discovery for performing cloud discovery and using Cloud Provisioning and Governance for managing discovered cloud resources. | Install Cloud Operations Workspace (COW) on the ServiceNow Store. |
| Cloud Native Operations [sn_k8s] | Deprecated in Washington DC | Use Cloud Native Operations to perform continuous discovery and monitoring of the Kubernetes platforms. | Install the Agent Client Collector for Visibility (ACC-V) application from the ServiceNow Store and review the documentation. |
| Cloud Spend Dashboard [sn_sam_cld_spend] |
Deprecated in Xanadu | Helps you view all cloud spend on a single dashboard, including software, platform, and infrastructure. | Install the Asset Executive Workspace on the ServiceNow Store. |
| CMDB Search [com.snc.cmdb_search] |
Deprecated in Vancouver. | Provides enhanced capabilities for searching the CMDB. | Transition to CMDB Workspace. |
| Conversational Integration with Google Assistant [com.sn.va.google.assistant] |
Deprecated in Vancouver. | Enables Virtual Agent to interact with requesters through the Google voice interface using the Virtual Agent topics. | Google has deprecated their Conversational Actions functionality as of June 13, 2023. Due to the dependency on this deprecated functionality, support for the ‘Conversational Integration with Google Assistant’ store application also is end. |
| CSM Agent Workspace [com.snc.agent_workspace.csm] | Deprecated in Washington DC | CSM Agent Workspace enables you to integrate Customer Service Management with other applications. | Install the CSM Configurable Workspace application from the ServiceNow Store. |
| Customer Service Management for Orders [com.snc.csm.order] | Deprecated in Washington DC | The Customer Service Management for Orders feature adds support for orders and order line items to the Customer Service Management application. | Install the Order Management store application. |
| DevOps Config Insights [com.snc.devops.config.insights] |
Deprecated in Vancouver. | Displays reports to quickly identify configuration errors and take action. | The DevOps Config Insights Dashboard that was released earlier with the DevOps Config Insights application is now released with the DevOps Config application. No customer action is required with this change. |
| Field Service Management Mobile (Legacy) [com.snc.work_management_m] |
Deprecated in Vancouver. | Helps your organization manage location-based work more efficiently and safely. | Migrate to the new Field Service Mobile application (com.sn_fsm_mobile) that provides all of the features in Field Service Management Mobile with an improved native experience and better offline capabilities. |
| Field Service Map [com.snc.fsm_map] |
Deprecated in Xanadu | Displays the dispatch map for viewing agents, tasks, and agent routes. | Install and configure the Field Service Dispatcher workspace. For guidance, see Configuring Dispatcher Workspace. |
| FSM Agent Classic Workspace [com.snc.agent_workspace.fsm] |
Deprecated in Xanadu | — | Install and configure the Field Service Dispatcher workspace. For guidance, see Configuring Dispatcher Workspace. |
| Global Reporting Initiative (GRI) Content Accelerator for ESG [com.sn_esg_gri] |
Deprecated in Xanadu | Offers ESG frameworks such as authority documents and citations and provides the related metric definitions. | Install the ESG Content Accelerator application from the ServiceNow Store. For guidance, see ESG content accelerator. |
| Google Hangouts Spoke [com.sn.ghangouts.spoke] |
Deprecated in Vancouver. | Provides actions to perform Google Hangouts tasks when events occur in ServiceNow. | If you’re using the Google Hangouts Spoke for calendar scheduling, refer to Migration Guide [KB1288254] for guidance on installation and configuration of the Google Calendar application on the ServiceNow Store. |
| HR Agent Mobile [com.sn_hr_mobile_agent] |
Deprecated in Xanadu | — | No replacement. If you are using this plugin, you have the option to maintain the unsupported plugin as custom code. |
| HR Agent Workspace [com.sn_hr_agent_workspace] |
Deprecated in Xanadu | Use the HR Service Delivery Agent Workspace to interact with employees, respond to inquiries, and resolve issues quickly. | Install and configure the HRSD Configurable Agent Workspace for Case Management. For guidance, see Agent Workspace for HR Case Management (Configurable) and this Community Article. |
| HR Service Delivery v1.0 (Legacy) [com.snc.hr.core.cms, com.snc.hr.core, com.snc.hr.hr_connect, con.snc.hr.pa, com.snc.hr.service_portal] |
Deprecated in Xanadu | Unlocks enterprise productivity and give your employees the service experience they deserve. | Migrate to the Human Resources Core v2.0 scoped application [com.sn_hr_core]. |
| HTML Processor [n/a] | Deprecated in Washington DC | Review KB1119956 for steps to disable this feature on your instance. | |
| Human Resources Scoped App: Data Migration [sn_hr_migration] | Deprecated in Xanadu | Allows you to migrate HR tables and roles from the non-scoped to the scoped version of HR. | — |
| Human Resources Scoped App: Parental Journey [com.sn_hr_parental_journey] | Deprecated in Xanadu | Provides a prepackaged configuration for parental leaves of absence (LOAs) in an HR organization. Parental LOAs include maternity, paternity, or adoption leave. | — |
| IE11 Support for Virtual Agent [com.glide.cs.chatbot, com.glide.cs.chatbot.lite] |
Support ended for the IE11 browser. | ||
| Instance Security Center [sn_isc_core, sn_isc_nlu, sn_isc_va] |
Deprecated in Xanadu | Monitors the compliance level of instance security controls, view security event monitoring metrics, and configure and maintain instance security settings all from within the Instance Security Center. | Install ServiceNow Security Center on the ServiceNow Store. For guidance, see . |
| Item Designer [com.glideapp.servicecatalog.item_designer] | Deprecated in Washington DC | The Service Catalog item designer enables non-administrators to create, maintain, and publish catalog items. It uses a structured design and publishing process to ensure consistency of usage. | The Catalog Builder plugin is activated by default on all instances (com.glideapp.servicecatalog.catalog_builder). |
| ITSM Agent Workspace and CMDB Agent Workspace [com.snc.agent_workspace.itsm, com.snc.agent_workspace.itsm.landing_page, com.snc.agent_workspace.itsm.landing_page_premium, com.cmdb-workspace] | Deprecated in Washington DC | Improve your ITSM agent experience and manage your IT fulfillment volume more efficiently using ITSM Agent Workspace. | Install the Service Operations Workspace for ITSM application from the ServiceNow Store. |
| ITSM Workforce Optimization [sn_wfo_itsm, sn_wfo_itsm_cnt] |
Deprecated in Vancouver. | Helps you manage and maintain the productivity of your workforce from a single location. | Install the Workforce Optimization for ITSM Configurable Workspace application on the ServiceNow Store. |
| Jenkins plug-in for ServiceNow DevOps | Deprecated in Xanadu | The ServiceNow DevOps plugin extends the default behaviors of Jenkins, and provides a mechanism to control job executions via the ServiceNow Change Management application. | Install all future releases of this application directly from the Jenkins store. |
| Journey Accelerator v4.0.3 and below [com.sn_ja] | Deprecated in Washington DC | Helps to create templates for plans and to-do tasks. Managers then use the templates to create and publish customized plans for key employee transitions. Managers, employees, and mentors can access the plans from the Employee Center (EC). | Migrate to replacement Journey Designer application. Journey designer will automatically install Journey Accelerator v5.0+ which is the supported version with Journey designer. |
| Map plugin [com.snc.fsm_map] |
Deprecated in Vancouver. | Displays the dispatch map for viewing agents, tasks, and agent routes. | Activate the Dispatcher Workspace plugin [com.snc.uib.fsm_dispatcher_workspace]. |
| Mobile Studio [com.glide.sg-studio] | Deprecated in Washington DC | Use Mobile Studio to create and modify mobile components for use in any of the ServiceNow mobile apps. | Transition to replacement Mobile App Builder. |
| Operator Workspace and CMDB Agent Workspace [com.itom-noc-app, com.oi-scoped-app, com.sn-em-ai-action, com.sn-em-hidden-component com.sn-em-ai-overview, com.sn-em-metric, com.sn_log_viewer com.cmdb-workspace] | Deprecated in Washington DC | Install the Service Operations Workspace for ITOM application from the ServiceNow Store. | |
| Product Model and Catalog Items Relationship [com.snc.product_catalog_relationship] | Deprecated in Washington DC | Enables self-service for customers to request services on products by creating relationships between product models and catalog items. | Install the Customer Service Case Types plugin (com.snc.csm_case_types) and use the service definition feature. |
| RPA Sample Template [com.sn_rpa_template] | Deprecated in Xanadu | RPA templates are prebuilt automations that enable customers to kickstart their RPA initiatives. | Install RPA Hub version 9.0.0 or later from the ServiceNow Store.
|
| Service Bridge (Legacy) [com.sn_nowebonding] | Deprecated in Xanadu | Allows customers to submit service requests to their provider and monitor these requests. |
|
| Service Bridge for Providers (Legacy) [com.sn_nowebonding_provider] | Deprecated in Xanadu | Allows providers to publish catalogs for customers and receive and fulfill customer service requests. |
|
| Service Graph Connector for Extra Hop [com.snc.cmdb.extrahop_integration] |
Deprecated in Xanadu | Provides capabilities to pull data from the ExtraHop application into your ServiceNow instance. | Install the Service Graph Connector for ExtraHop Reveal(x) application on the ServiceNow Store. This application is owned by ExtraHop. |
| Service Management Geolocation Mobile [com.snc.service_management_m] |
Deprecated in Vancouver. | Provides a menu in the mobile UI for Service Management Geolocation. | Migrate to the new Field Service Mobile application that provides all of the features in Service Management Geolocation with an improved native experience. |
| Standardized Information Gathering (SIG) Assessment [com.snc.sig_asmt_core] |
Deprecated in Vancouver. | Processor that was required for importing answers to the SIG questionnaire via excel sheets. | Migrate to the GRC: SIG Questionnaire Integration [com.sn_sig_asmt] store application. |
| Standardized Information Gathering (SIG) Questionnaire [com.sn_sig_app] |
Deprecated in Vancouver. | Store application that was distributed the 2018 and 2019 SIG Questionnaire content. This content is no longer supported by ServiceNow. | Migrate to the GRC: SIG Questionnaire Integration [com.sn_sig_asmt] store application that contains the supported versions of the SIG Questionnaire (2023, 2022, 2021). |
| Sustainability Accounting Standards Board (SASB) Content Accelerator for ESG [com.sn_esg_sasb] |
Deprecated in Xanadu | The SASB Accelerator is designed for use with the ESG Management and Reporting application to enable customers to easily adopt the SASB framework to produce their ESG disclosures. | Install the ESG Content Accelerator application from the ServiceNow Store. For guidance, see ESG content accelerator. |
| Tanium Integration V2 for Security Operations [com.snc.secops.tanium.v2] |
Deprecated in Vancouver. | Supports expanded use cases for Tanium capabilities. | Install the Tanium Integration for Security Operations released by Tanium on the ServiceNow Store. |
| Workforce Optimization for CSM (Legacy) [com_snc_wfo_csm] |
Deprecated in Vancouver. | Provides Channel Management, Team Performance, Scheduling, Skill Determination and Coaching capabilities for managers, supervisors, and team leads to improve the quality and efficiency of their customer service teams and enhance team satisfaction. | Transition to the Workforce Optimization for CSM application that is available on the ServiceNow Store. You can configure Workforce Optimization for Customer Service using the UI Builder. |
| Workforce Optimization for ITSM (Legacy) [com.snc.wfo_itsm] |
Deprecated in Vancouver. | Helps you manage and maintain the productivity of your workforce from a single location in the legacy workspace. | Transition to the Workforce Optimization for ITSM (sn_wfo_cfg_itsm) application that is available on the ServiceNow Store. You can configure Workforce Optimization for IT Service Management using the UI Builder. |
Plugins planned for deprecation
This table lists the existing plugins that were planned for deprecation in a future release.
| Plugin | Status | Description | Details |
|---|---|---|---|
| Release Management [com.snc.release_management_v2] | Planned for June 2031 or contract term end date (whichever is earlier) | Provides release tables that store information about the planned release and tasks that are required to execute the release. | — |
| Healthcare Computerized Maintenance Management System [com.sn_hcls_cmms] | Planned for deprecation September 2029 or contract term end date (whichever is earlier) | Manage medical device-related in-service process, alternative equipment maintenance (AEM) review process, medical device issues, and out-of-service process | Enterprise Asset Management for Healthcare requires the CDMv2 SKU. Contact your Account Executive for assistance.
|
| Cloud Insights Billing [sn_clin_billing] | Planned for deprecation in the Z release | The Cloud Insights Billing application provides the tools to download the billing data for the provisioned Amazon Web Services (AWS), Google Cloud Platform (GCP) and Microsoft Azure resources and visualize the data in a dashboard. | — |
| Performance Analytics - Content Pack - GRC: Policy and Compliance Management [app-compliance-pa] | Planned for deprecation in the Z release | — | — |
| Performance Analytics - Content Pack - GRC: Risk Management [app-risk-pa] | Planned for deprecation in the Z release | — | — |
| Performance Analytics - GRC: Audit Management [app-audit-pa] | Planned for deprecation in the Z release | — | — |
| Vendor Success Indicators [com.snc.vendor.insights] | Planned for deprecation in the Z release | Vendor Success Indicators to utilize Odds Ratio and other ML capabilities for Vendor Manager Workspace. | Install the Vendor Manager Workspace from the ServiceNow Store and use the KPI Groups feature. Review the documentation. |
| Safe Workplace Dashboard [sn_imt_dashboard] | Planned for deprecation in the Z release | Quickly assess workplace and employee safety information. | — |
| Scaled Agile Framework [com.sn_safe_dashboards, com.snc.sdlc.safe.atf, com.snc.sdlc.safe.multi_task, com.snc.sdlc.portfolio_safe, com.snc.sdlc.safe, sn_safe_progress, com.snc.business_stakeholder] | Planned for deprecation September 2030 or contract term end date (whichever is earlier) | Helps you apply lean and agile principles to your large enterprise enabling you to develop and deliver software products with fewer defects in the shortest viable lead time. | Select and activate a replacement application. Enterprise Agile Planning requires an SPM Pro subscription. If you aren’t a Pro customer, work with your Account Executive to discuss your options. Install the Strategic Planning Workspace application from the ServiceNow Store to start using Enterprise Agile Planning. |
| Employee Campaigns for Workplace from Facebook [com.snc.sn_fb_wp_campaigns] |
Planned for deprecation September 2025 | Enables you to package your content into a campaign and publish the content to groups on Workplace from Facebook. | No replacement. If you are using this application, you have the option to maintain the unsupported application as custom code. |
| Timeline Visualization/CIO Roadmap [com.snc.timeline_visualization] | Planned for deprecation in the Z release | Enables graphical representation of activities over time to provide a high-level view of strategic and operational activities in your organization such as incidents, problems, changes, and projects. | Install the Portfolio Planning (standard customers) or Strategic Planning (Pro customers) application from the ServiceNow Store. Review the Planning roadmaps in Portfolio Planning or Roadmaps in Strategic Planning documentation for guidance on the roadmap functionality available within these workspaces. Migrate to the Portfolio Planning Workspace (SPM Standard) application that provides latest experience for this functionality. |
| Human Resources: Lifecycle Events - Performance Analytics [com.sn_hr_lifecycle_pa] | Planned for deprecation in the Z release | — | — |
| Data Certification [com.snc.certification_v2] | Planned for deprecation in the Z release | Data Certification manages scheduled and on-demand validations of the configuration management database (CMDB) data. | Install the CMDB Workspace v6.0+ application (compatible with Washington D.C. and later) from the ServiceNow Store to use the CMDB Data Manager feature. See . |
| Instance Troubleshooter [com.sn_troubleshooter] | Planned for deprecation in the Y release | — | Transition to one of the following alternative applications:
|
| Enterprise Employee Experience Pack [app-hr-swc-content] | Planned for deprecation in the Z release | Delivers preconfigured process flows and sample content to help you quickly implement enterprise-wide use cases across multiple departments. | — |
| Application Insights [sn_app_insights] | Planned for deprecation in the Z release | Application Insights provides a centralized location where you can visualize and monitor system health. | Evaluate the Impact Instance Observer product available with the Impact packages. Work with your Account Team to procure an Impact package required to use this product. |
| Workplace Service Delivery Integration with Mappedin [com.sn_wsd_mappedin] | Planned for deprecation in the Z release | Provides interactive digital mapping solution. | Install the Indoor Mapping application from the ServiceNow Store. |
DevOps Config [com.snc.devops_config]
|
Planned for deprecation on customer's specific contract end term for the DevOps Config application. | Manages and validates configuration data in your DevOps environment using a single system. | — |
| GRC: DevOps Accelerator [com.sn_grc_devops] | Planned for deprecation in the Y release | Enables your customers to evaluate the compliance for DevOps policies and GRC control objectives integrating with Policy as a Code Engine (PaCE). | — |
| Predictive Intelligence Workbench for ITSM [com.sn_piwb_itsm_content] | Planned for deprecation in the Y release | Enables a customer to seed domain-specific content to provide implementation guidance for use cases created through Predictive Intelligence Workbench | Install the Task Intelligence for ITSM application from the ServiceNow Store and use the Task Intelligence Admin Console. For more information, see the documentation. |
| Legal Counsel Center Classic [com.sn_lg_workspace] and Legal Counsel Center Components [com.sn_lg_ws_comps] | Planned for deprecation in the Y release | Legal Counsel Center Classic enables legal department members to categorize, prioritize, and efficiently address legal issues. | Install the Legal Counsel Center application from the ServiceNow Store and review the Legal Counsel Center documentation. |
| Order Management for Customer Service Management [com.sn_csm_order_mgmt] | Planned for deprecation in September 2028 or Order Management subscription term end date (whichever is earlier) | Order Management provides the ability to create, manage, and track orders. | Install the new Order Management application from the ServiceNow Store. |
| IBM Dynamic Translation [com.glide.ibm_translation_spoke)] | Planned for deprecation in December 2024 | This spoke is available in the Store, and it works with ServiceNow's Dynamic Translation plugin. There are alternative translation services (Google, Microsoft) available. | IBM announced end of life of the Watson Language Translator with end of support on June 10, 2024 and permanent removal on December 10, 2024. Review the documentation to explore the available Dynamic Translation services with Google and Microsoft. |
| Site Reliability Metrics and [com.sn_srm] | Planned for deprecation in the Y release | Captures application performance signals from the Application Performance Management (APM) tool, typically referred to as Service Level Indicators (SLIs). The SRM application then allows for the creation of Service Level Objectives (SLOs), Error Budgets (EB), and policy-based actions. | Install the Service Reliability Management application from the ServiceNow Store and review the launch blog to learn more about the application and features. |
| Site Reliability Operations [com.sn_srops] | Planned for deprecation in the Y release | Increases the visibility of microservices in a single workspace by onboarding teams and registering services in minutes. It improves observability by quickly connecting to telemetry via Webhook integrations and resolves incidents faster with alert automation. | Install the Service Reliability Management application from the ServiceNow Store and review the launch blog to learn more about the application and features. |
| Knowledge Management v3 [com.snc.knowledge3] | Planned for deprecation in the Y release | The Knowledge Management v3 homepage will no longer be deployed or activated beginning in the Washington DC release. | Install and configure the Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal) using the guidance in , and set the sn_km_portal.glide.knowman.serviceportal.enable_redirect system property to true to activate redirection from the v3 homepage to the Portal. |
| Facilities Service Management [com.snc.facilities_service_automation] |
Planned for deprecation in March 2025 or last subscription term end. | Manages facilities requests and enables users to report and track requests by their location. To view requests on a floor plan, the Facilities Visualization Workbench (com.snc.facilities_service_automation.fvw) plugin is required. | Transition to Workplace Service Delivery. |
| Facilities Visualization Workbench [com.snc.facilities_service_automation.fvw] |
Planned for deprecation in March 2025 or subscription term end. | Enables the interactive floor plan functionality. | Transition to Workplace Service Delivery. |
| Finance Service Management [com.snc.finance_service_automation] |
Planned for deprecation in February 2023 or last subscription term end. | Lets you launch Finance Service Automation and other service management applications. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. | — |
| ITSM Pro - Service Owner Workspace [com.spm_owner_workspace] |
Planned for deprecation on subscription term end or on migration to Digital Portfolio Management. | Provides a premium Service Portfolio Management experience. Portfolio managers and service owners access an integrated and graphically intuitive user interface to manage and monitor portfolios and services. | Migrate to Digital Portfolio Management on the ServiceNow Store. |
| MaestroRS [app-irm-bcm] |
Planned for deprecation on customer's specific contract end term for MaestroRS application. | — | Activate the four Business Continuity Management replacement applications on the ServiceNow Store;
|
| Marketing Service Management [com.snc.marketing_service_automation] |
Planned for deprecation in February 2023 or last subscription term end. | Lets you launch Marketing Service Automation and other service management applications. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. | — |
| Microsoft AD Spoke for IntegrationHub [com.sn.ad.spoke] |
Planned for deprecation on contract end date or March 2028 (whichever is earlier). | Provides actions that a Process Analyst can use when designing flows. The actions allow them to automate the management of users, groups, computers, and objects in AD. | Install the Microsoft Active Directory v2 Spoke application on the ServiceNow Store For guidance, see Migration Guide [KB1284583]. |
| Social Q&A [com.sn_kb_social_qa] |
Planned for deprecation in a future release. | Allows users to ask and respond to questions and vote on questions and answers. Social Q&A extends the Knowledge application and uses existing Knowledge functionality such as user criteria and multiple knowledge bases. | — |
| Trusted Security Circles [sn_ti], [sn_tis_a] |
Planned for deprecation in September 2023 or last subscription term end. | — | — |
| Vendor Performance Management [com.snc.vendor_performance], [com.snc.vendor_ticket] |
Planned for deprecation in March 2024 or subscription term end. | Provides capabilities to measure, manage, and track vendor data and compare performance characteristics in unique graphical views. | Transition to Vendor Manager Workspace, included in ITSM Pro v2 subscription package. |
Renamed and changed plugins from Vancouver to Xanadu
This table lists the existing plugins that were renamed or changed in Vancouver, Washington DC, or Xanadu.
| Plugin | Status | Description | Details |
|---|---|---|---|
| Application Portfolio Management [com.snc.apm] | Renamed in Xanadu | The plugin helps enterprises have visibility into their Business Applications Inventory, rationalize Business Applications, provide business context, and determine business value of each Business Application. It also helps with understanding of the technology (Software and Hardware) components of Business Applications, capture the organizations Information Assets and Business Applications use of those Information Assets. | The plugin name is changed to Enterprise Architecture [com.snc.apm] |
| Application Portfolio Management - ATF Tests [com.snc.apm.atf] | Renamed in Xanadu | The plugin provides ATF test cases and test suites that can be run on Enterprise Architecture. | The plugin name is changed to Enterprise Architecture - ATF Tests [com.snc.apm.atf] |
| Application Portfolio Management Core [com.snc.apm_core] | Renamed in Xanadu | This plugin contains core functionality for Enterprise Architecture available out of the box by default. | The plugin name is changed to Enterprise Architecture Core [com.snc.apm_core] |
| Application Portfolio Management Digital Integration Management [com.snc.apm_digital_integration] | Renamed in Xanadu | Provides modeling and flow for managing digital integrations between business applications. | The plugin name is changed to Digital Integration Management plugin [com.snc.apm_di] |
| Application Portfolio Management - Predictive Intelligence [com.snc.apm.predictive_intelligence] | Renamed in Xanadu | This plugin provides Predictive Intelligence Solutions for Enterprise Architecture. It helps in prediction by applying algorithms like similarity on business applications-related data. | The plugin name is changed to Enterprise Architecture - Predictive Intelligence [com.snc.apm.predictive_intelligence] |
| Application Portfolio Management - TRM [com.snc.apm_trm] | Renamed in Xanadu | This plugin includes TRM lifecycles for Enterprise Architecture. | The plugin name is changed to Enterprise Architecture - TRM [com.snc.apm_trm] |
| Manufacturing Common [com.sn_mfg_common] |
Renamed in Vancouver. | Common dependencies that enable you to use the Operational Technology solution. | Renamed to Industrial Workspace Common. |
| Manufacturing Process Manager [com.sn_otsm] |
Renamed in Vancouver. | Enables your teams to map and visualize the industrial equipment models and associated production processes at individual facilities. | Renamed to Industrial Process Manager. |
| Performance Analytics - Content Pack - Application Portfolio Management [com.snc.pa.apm] | Renamed in Xanadu | Enterprise Architecture dashboards developed using Performance analytics premium. | The plugin name is changed to Performance Analytics - Content Pack - Enterprise Architecture [com.snc.pa.apm] |
| Performance Analytics - Content Pack - Application Portfolio Management and Change Management [com.snc.pa.apm.change_request] | Renamed in Xanadu | Provides integration of Enterprise Architecture with Change Management, which includes performance analytics dashboards of business applications associated with Change requests. | The plugin name is changed to Performance Analytics - Content Pack - Enterprise Architecture and Change Management [com.snc.pa.apm.change_request] |
| Performance Analytics - Content Pack - Application Portfolio Management and Problem Management [com.snc.pa.apm.problem] | Renamed in Xanadu | Provides integration of Enterprise Architecture with Problem Management, which includes performance analytics dashboards of business applications. | The plugin name is changed to Performance Analytics - Content Pack - Enterprise Architecture and Problem Management [com.snc.pa.apm.problem] |
| Process Optimization Content Pack for FSM [com.snc.fsm_process_optimization] |
Renamed in Vancouver. | Creates business process flows from the work order task data in audit trails, allowing process owners to perform in-depth analysis and discover process insights to improve business outcomes. | Renamed to Process Mining Conent Pack for FSM. |
| Read only roles for Application Portfolio Management [com.snc.apm_read_roles] | Renamed in Xanadu | The plugin provides read-only roles for Enterprise Architecture. | The plugin name is changed to Read only roles for Enterprise Architecture [com.snc.apm_read_roles] |
| Software Asset Management Playbook [com.sn_sam_playbook] |
Renamed in Vancouver. | Playbooks and Guided Setups provide step-by-step guidance for completing tasks in your daily software management activities. | Renamed to Software Asset Management Playbooks and Guided Setups. |
| Virtual Agent API (sn_va_as_service) | Changed in Washington DC. | Integrates any chat interface or a bot with Virtual Agent or Agent Chat. | The com.sn.omnichannel.callback plugin has been removed and the com.sn_ext_agent_management_util plugin is now a dependency. |
| Workplace Safety Management [sn_wsd_core] |
Renamed in Vancouver. | Helps to create a safe, seamless and managed processes for employees in the workplace. | Renamed to Workplace Core. |
Plugins in maintenance mode
This table lists the existing plugins that are in maintenance mode.
| Plugin | Status | Description | Details |
|---|---|---|---|
| Advanced Work Assignment for CSM [com.sn_csm.awa] |
Maintenance mode only. | Activating Customer Service (com.sn_customerservice) plugin will activate this plugin. | — |
| CMS User Interface - Service Management
Core [com.snc.service_management.core.cms] |
Maintenance mode only. | All Content Management System items (blocks, pages, and menus) used to reference core IT self-service applications are packaged in this plugin. It is also the core foundation for all Service Management applications. | — |
| Content Management [com.glide.cms] |
Maintenance mode only. | — | — |
| Content Management Extended Types [com.glide.cms.types] |
Maintenance mode only. | An extension to Content Management that adds iFrames
and Flash frames. Use Service Portal for new development instead of CMS. Service Portal is an alternative to CMS with a refined user experience, and is active by default in the base system. For more information, see and . |
— |
| Content Management IFrame Type [com.glide.cms.type.iframe] |
Maintenance mode only. | — | — |
| Content Management Flash Type [com.glide.cms.type.flash] |
Maintenance mode only. | — | — |
| CSM Account Hierarchy [com.snc.sn_csm_account_hierarchy] |
Maintenance mode only. | — | — |
| CSM Lookup and Verify [com.snc.sn_csm_lookup_verify] |
Maintenance mode only. | — | — |
| CSM Workspace - Components [com.csm_workspace_components] |
Maintenance mode only. | — | — |
| Facilities Move
Management [com.snc.facilities_service_automation.move] |
Maintenance mode only. Planned for deprecation in March 2025 or subscription term end. |
Enables single user move functionality as well as Enterprise Move and move planning functionality. | Transition to Workplace Service Delivery. |
| Facilities Service Management CMS
Portal [com.snc.facilities_service_automation.cms] |
Maintenance mode only. | — | — |
| Facilities Service Management
Mobile [com.snc.facilities_service_automation_m] |
Maintenance mode only. | Manages facilities service management mobile components. | — |
| Field Service Management CMS Portal [com.snc.work_management.cms] |
Maintenance mode only. | Lets you launch Field Service Automation and other service management applications from a single CMS page. | — |
| Human Resources Application: Core CMS [com.snc.hr.core.cms] |
Maintenance mode only. | Provides case and knowledge management for HR. Standardizes the documentation, interaction, and fulfillment of employee inquires and requests while having visibility into the quantity and type of cases coming in. | — |
| Lookup and Verify [com.snc.sn_lookup_and_verify_config] |
Maintenance mode only. | — | — |
| Service Catalog CMS Extension [com.glideapp.servicecatalog.cms] |
Maintenance mode only. | Provides the ability to define the catalog experience within CMS. | — |