Document Services release notes

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • The ServiceNow® Document Services application provides a broad range of services related to document management, such as creating, maintaining, and converting documents, as well as integrating with third parties like Microsoft SharePoint. Document Services was enhanced and updated in the Xanadu release.

    Document Services highlights for the Xanadu release

    • Extend collaboration and improve user experience with the integration of Document Management with external cloud providers, such as Microsoft OneDrive, Google Drive, and Microsoft SharePoint.
    • Increase collaboration with management of Google Docs files on Google Drive.
    • Control sensitive information with data redaction within a document.

    See for more information.

    Important:
    Multi Provider Document Services Framework is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Xanadu release

    Document Management integration with external content provider
    Collaborate on documents in Microsoft OneDrive, Microsoft SharePoint, or Google Drive.
    Redaction of sensitive data
    Redact sensitive information within a document for configurable workspaces.

    Changed in this release

    Google Docs files on Google Drive
    Manage Google Docs files on Google Drive using Multi Provider Document Services Framework.
    Document viewer support for hyperlinks, attachments, and digital signature
    Document Viewer now supports using hyperlinks, downloading of PDF attachments, and viewing of digital signatures.
    Accessibility feature for DOCX to PDF conversion
    Accessibility support added for DOCX to PDF conversion. PDF accessibility tags are now available to help non-sighted users who rely on screen readers to navigate, understand, and interact with converted PDF documents.

    Activation information

    Document Services is a ServiceNow AI Platform feature that is active by default.

    Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For details, see .

    Install Multi Provider Document Services Framework by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Accessibility information

    Accessibility support has been added for document conversion from DOCX to PDF. PDF accessibility tags are now available to help users who rely on screen readers to navigate, understand, and interact with converted PDF documents.