AIOps LEAP release notes
Summarize
Summary of AIOps LEAP release notes
The ServiceNow® AIOps LEAP application, introduced in the Xanadu release, leverages AI-driven insights to create both standard and dynamic playbooks that facilitate rapid incident resolution management. It enhances operational efficiency by clustering incidents, generating automation opportunities, and recommending automation solutions through actionable playbooks. AIOps LEAP consolidates incident data into comprehensive summaries, serving as a knowledge repository to support decision-making and continuous improvement.
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Key Features
- Incident Clustering and Summaries: Automatically groups incidents using short descriptions and assignment groups, analyzing historical data to generate actionable summaries.
- Automation Opportunities: Utilizes the ServiceNow® Group Action Framework (GAF) plugin to cluster incidents based on work notes and resolution notes, creating groups that represent automation opportunities.
- Automation Recommendations and Playbook Generation: Identifies frequent issues and produces AI-generated playbooks with detailed resolution steps, which can be shared across teams to enhance collaboration and streamline incident resolution.
- Enhanced Opportunities Page: Improved UI allows loading all opportunities and selecting multiple cards simultaneously.
- Pinning Automation Opportunities: Enables users to pin important automation opportunities for easier access and analysis.
- Feedback and Tracking: Allows users to provide feedback on resolution steps and playbooks, with all activities tracked for continuous improvement.
- Customizable Filters: Users can tailor filters on the automation opportunities and published playbooks dashboards, with filters persisting after page refresh.
- Performance Dashboard: Provides a value dashboard for analyzing and enhancing automation performance.
Activation and Requirements
AIOps LEAP is available through the ServiceNow Store and requires installation via the store request process. Activation can be performed through the Workspaces or Now Assist Admin interfaces by selecting the AIOps LEAP option.
Key dependencies include:
- Now Assist for Platform (mandatory)
- Now Assist for Creator (optional)
For optimal use, AIOps LEAP complements related ServiceNow applications such as Now Assist for IT Operations Management (ITOM), which provides AI-driven alert analyses to support event management.
The ServiceNow® AIOps LEAP application uses AI driven insights to create standard and dynamic playbooks for quick incident resolution management. AIOps LEAP is a new application in the Xanadu release.
AIOps LEAP highlights for the Xanadu release
- Automation feedback and tracking for automation opportunities
- Pin Automation Opportunities for ease of analysis
- Customize filters for Automation Opportunities and published playbooks.
- Customize columns on the Automation Opportunities and published playbooks pages.
- Use published LEAP in SOW to resolve a new incident quickly.
- Use a value dashboard for performance analysis and enhancement.
See AIOps Learning Enhanced Automation Playbook (LEAP) for more information.
AIOps LEAP features
- Incident clustering and comprehensive summaries
- AIOps LEAP smartly categorizes IT incidents based on short descriptions and assignment groups. It uses historical data to get a deeper understanding of issues and summarizes them into actionable resolutions. AIOps LEAP consolidates information from different incidents to help with decision making and serves as a repository of knowledge.
- Group incidents to create automation opportunities
- AIOps LEAP uses the ServiceNow® GAF (Group Action Framework) plugin to organize and group incidents based on specific parameters. These groups are clusters or automation opportunities. They are created by analyzing incident data such as work notes and resolution notes. AIOps LEAP uses these automation opportunities to generate resolution steps to help solve similar future incidents.
- Automation recommendations and playbook generation
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AIOps LEAP identifies frequent issues and offers automation recommendations to address them. It streamlines and optimizes operational processes by creating actionable playbooks based on historical data and resolution workflows. Additionally, it builds a knowledge base by documenting workflows and solutions through detailed resolution steps, enabling further analysis, learning, and continuous improvement. These resolution steps can be shared across teams to facilitate collaboration and enhance operational efficiency, even without formal playbook creation. Thus, automated playbook generation is a valuable output of the AIOps LEAP platform.
New in the Xanadu release
- Enhanced opportunities page
- Enhancements & Design changes to load all opportunities and enable to select all cards.
UI changes
- Pin automation opportunities
- You can pin the automation opportunities required for ease of access and research.
- Automation feedback and tracking
- You can provide your feedback on the available resolution steps and playbooks. Each activity on the automation activity is tracked and recorded.
- Filters for automation opportunities and playbooks
- You can customize filters on the automation opportunity dashboard to filter them according your requirement for analysis. These filters are retained even when the page is refreshed.
AIOps LEAP Activation information
Install AIOps LEAP by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
| Activate from | Steps |
|---|---|
| Workspaces |
|
| Now Assist Admin |
|
Additional requirements
- Now Assist for Platform
- Now Assist for Creator (optional)