Event Management release notes
Summarize
Summarized using AI
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.
Summary of Event Management release notes
The ServiceNow® Event Management application centralizes the identification and management of datacenter health issues through a unified console. It aggregates alerts across discovered services, application services, and automated alert groups. The Xanadu release introduces significant enhancements focused on alert visualization, AI-driven analysis, service map improvements, and operational efficiency to help customers quickly understand and remediate issues.
Show less
Key Features
- Alert Group Timeline and AI Analysis: Visualize event chains causing issues with an alert group timeline in Express List and leverage Alert Assist’s AI-driven technical analysis to understand alert relationships.
- Enhanced Service Map: Access the updated service map in Service Operations Workspace and Express List, showing impact paths and details for up to 60 configuration items (CIs), facilitating rapid impact assessment.
- Bulk Alert Management: Perform bulk actions on up to 1,000 alerts simultaneously in Express List, including removing secondary alerts from alert groups and hiding closed alerts for clearer views.
- AI-Generated Incident Summaries: Create incidents directly from Express List with AI-generated summaries that include details about affected CIs and impacted services.
- Now Assist Integration: Utilize Now Assist for AI-driven investigation of past related incidents, alert group description generation, and alert analysis to speed up resolution and provide actionable insights and contact information.
- Customizable Alert Correlation: Configure the sequence of alert correlation algorithms and define team- and tag-based alert clustering rules to improve accuracy and relevance of alert groups.
- Scalability and Performance: Scale out alert group creation jobs to maintain efficiency during high alert traffic and benefit from improved alert page load performance.
- Loop Dependency Support: Impact calculations now support circular dependencies between CIs, improving impact accuracy.
Changes and Deprecations
- The Event Management Mobile application has been removed.
- Several dashboards including Event Management scorecards, insights, overview, and Health Log Analytics Overview have been deprecated.
- The Service Management dashboard is being phased out on new instances but remains supported where active.
Activation and Related Features
Event Management is enabled via the Event Management plugin (com.glideapp.itom.snac). It integrates closely with other ServiceNow applications such as Metric Explorer and Now Assist for IT Operations Management (ITOM), which provide complementary capabilities including CI health metrics and AI-driven alert analysis.
The ServiceNow® Event Management application helps you to identify health issues across the datacenter on a single management console. Event Management provides alert aggregation for discovered services, application services, and automated alert groups. Event Management was enhanced and updated in the Xanadu release.
Event Management highlights for the Xanadu release
- Visualize the chain of events that caused an issue by viewing an alert group timeline in Express List.
- Understand the connection between the alerts by using Alert Assist's AI-driven technical analysis on alert groups.
-
Use the enhanced service map for alert impact visualization in Service Operations Workspace and Express List.
- Select all alerts in Express List to perform bulk actions.
- Remove alerts from an alerts group in Express List.
- Hide closed alerts in Express List.
- View data on Impacted Services in the preview panel in Express List.
- Create an incident with an AI-generated summary from alerts in Express List.
- View data on configuration items (CIs) on the preview panel in Express List.
- Optimize alert resolution with AI-driven investigation of past related incidents by Now Assist.
- Generate an alert group description in Express List using Now Assist.
- Launch an alert analysis from the Now Assist panel.
See Event Management for more information.
New in the Xanadu release
- Customize the default order of the alert correlation algorithm
- Configure the alert correlation algorithm sequence by customizing it according to your needs.
- Create team-based alert management rules
- Assign alert management rules to specific assignment groups so that only those alerts that are assigned to the specified group are executed.
- Create tag based alert clustering definitions by teams
- Create tag clusters only for alerts that are assigned to an alert group by assigning tag-based alert clusters to specific groups.
- Restrict alert groups across alert assignment groups
- Improve the accuracy and relevance of the alert correlation by grouping alerts according to a diverse set of requirements.
- Scale out for alert group creation
- Ensure efficiency when running a job during high-alert traffic by scaling out the alert grouping job.
- View unified service map and the impact paths in Service Operations Workspace
- Explore the updated service map in the Service Operations Workspace, designed to focus on the path that was affected by an alert to help you quickly assess its impact on a service. The map displays all configuration items (CIs) for services with up to 60 CIs, regardless of alert status. For services with over 60 CIs that have alerts, it shows the path of the most severe, most recent alert. You can also investigate an even broader view of the service topology. Access the service map directly from Service Operations Workspace, or through the preview panel or an impacted service in Express List.
- Perform bulk actions on alerts in Express List
- Perform an action on up to 1,000 alerts in the Active alerts list simultaneously.
- Remove alerts from an alerts group in Express List
- Remove secondary alerts from an alert group directly from the Express List pane or from the preview panel.
- Hide closed alerts on the preview panel and in Link View in Express List
- View only the open alerts on the preview panel and in Link View in Express List by toggling to hide the closed alerts.
- View data on impacted services on the preview panel in Express List
- View information about Impacted Services on the preview panel and in Link View in Express List and open the Service Map and Metric Explorer directly from the panel.
- Create an incident with Now Assist in Express List
- Generate incidents from alerts in Express List with a summary created by genAI that includes details on configuration items and impacted services.
- View data on configuration items on the preview panel in Express List
- View additional details about configuration items (CIs) that are bound to alerts on the Express List preview panel.
- Speed up alert resolution with a Now Assist analysis of past related incidents
- Enhance efficiency and reduce downtime with a Now Assist analysis of past incidents on the same or related CIs. Now Assist investigates historical data to identify past incidents related to the current alert and reports their frequency and criticality levels. It also provides a summary of effective strategies used to resolve them. In addition, Now Assist offers contact information for individuals or teams who have resolved similar incidents in the past and could assist when needed.
- Generate an alert group description in Express List using Now Assist
- Use Now Assist to generate a description of an alert group in Express List that encompasses all the alerts within the group. The generated description replaces the original description of the group.
- Launch an alert analysis from the Now Assist panel
- Analyze an alert from the Now Assist panel. The alert analysis displays directly in the Now Assist panel for convenient review.
Changed in this release
- Alert page performance enhancements
- Benefit from the enhanced load time of the alert forms and service dashboard.
- Calculate impact during loop dependency
- Support for circular (loop) dependency between configuration items in the impact tree is enabled.
- Automated alert groups perform tag-based alert clustering
-
Tag-based alert group correlation is performed as part of automated alert groups.
Removed in this release
The Event Management Mobile application is no longer available.
Deprecations
The following dashboards have been deprecated:
- Event Management scorecards
- Event Management insights
- Event Management overview
- Health Log Analytics Overview
Activation information
Event Management is available with activation of the Event Management plugin (com.glideapp.itom.snac). For details, see Request Event Management.