Telecommunications, Media, and Technology release notes

ServiceNow® Telecommunications, Media, and Technology has new and updated applications and features in the Xanadu release.

Telecommunications products and applications

The Telecommunications industry solution includes the following applications:

• Telecommunications Service Management connects your entire telecommunications operations, from network to customer, with one platform to deliver proactive care and maximize the availability and quality of service. It includes the following applications:
  • Service Exchange
  • Proactive Service Experience Workflows
  • Account Lifecycle Events
• Order Management for Telecommunications, Media, and Technology. See Sales Customer Relationship Management release notes.
• Telecommunications Network Inventory

The Technology industry solution includes the following applications:

• Technology Service Management connects your entire technology operations, from network to customer, with one platform to deliver proactive care and maximize the availability and quality of service. It includes the following applications:
  • Service Exchange
  • Proactive Service Experience Workflows
  • Account Lifecycle Events
• Order Management for Telecommunications, Media, and Technology. See Sales Customer Relationship Management release notes.

• Service Exchange release notes
  The ServiceNow® Service Exchange application enables providers and consumers to connect and track services directly between instances without having to configure and maintain custom integrations. Service Exchange was enhanced and updated in the Xanadu release.
• Proactive Service Experience Workflows release notes
  The ServiceNow® Proactive Service Experience Workflows helps your technical support teams identify your impacted customers, communicate directly with them, escalate a case if needed, and auto-generate cases for faster issue resolution. Proactive Service Experience Workflows was enhanced and updated in the Xanadu release.
• Account Lifecycle Events release notes
  The ServiceNow® Account Lifecycle Events application helps you streamline your onboarding process, define and track objectives and outcomes, identify and mitigate risks, and increase renewal rates. Account Lifecycle Events was enhanced and updated in the Xanadu release.
• Now Assist for Telecommunications, Media and Technology (TMT) release notes
  The ServiceNow® Now Assist for TMT application brings generative AI to Proactive Service Experience Workflows. Improve productivity and efficiency by delivering better self-service, recommending actions, and delivering answers. Now Assist for TMT is a new application in the Xanadu release.
• Telecommunications Network Inventory release notes
  The ServiceNow® Telecommunications Network Inventory application enables a network planner to model the physical, logical, or virtual network and perform design and assign services based on those network models. Telecommunications Network Inventory was enhanced and updated in the Xanadu release.
• Field Service Management for Telecommunication release notes
  The ServiceNow Field Service Management for Telecommunication application enables you to manage the field service workflow for the telecommunication industry. Field Service Management for Telecommunication is a new application in the Xanadu release.