Visa Spoke release notes
The ServiceNow® Visa Spoke enables the ServiceNow AI Platform® to seamlessly invoke Visa APIs under Visa Resolve Online (VROL) for Visa card dispute process. Visa Spoke was enhanced and updated in the Xanadu release.
Visa Spoke highlights for the Xanadu release
- Use the Visa Spoke to manage card disputes with Visa Resolve Online (VROL).
- Leverage Visa Spoke actions, to perform transaction inquiry, order insight digital, collaborate with merchants, and perform other dispute events with enhanced security.
See Visa Spoke for more information.
Important:
Visa Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
Changed in this release
- Visa Resolve Online (VROL) version 24.2 updates
- Updated the following Visa Spoke actions to align with Visa Resolve Online (VROL) release 24.2 revision changes:
- Submit Transaction Inquiry Request Builder
- Look up Queue Response Parser
- Look up Batch Queue Response Parser
- Submit Dispute Questionnaire
- Create Dispute Pre Arbitration
- Look up Dispute Details Response Parser
- Look up Dispute Response Details Response Parser
- Look up Dispute Pre Arbitration Response Details Response Parser
- Visa Resolve Online (VROL) version 25.1 updates
- Updated the following Visa Spoke actions to align with Visa Resolve Online (VROL) release 25.1 revision changes:
- Submit Fraud Report Request Builder
- Look up Fraud Report Details Response Parser
- Look up Dispute Response Details Response Parser
- Look up Dispute Details Response Parser
- Submit Dispute Questionnaire
Activation information
Install Now Assist for FSO by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.