Quote Management release notes

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Quote Management release notes

    The ServiceNow® Quote Management application empowers sales agents to efficiently create and manage sales quotes for customers. The Xanadu release introduces enhancements that improve quote accuracy, streamline product selection, and expand quoting capabilities with location-based filtering and bundled product support.

    Show full answer Show less

    Key Features

    • Sales agreements with product bundles: Agents can add sales agreements to quotes that include configurable product bundles, allowing selection from child offers and optional characteristics.
    • Location-based product eligibility and quoting: Agents can filter products in the catalog based on location, create line items for different service or installation locations, and copy line items between locations.
    • Add covered products to quotes: Agents can include covered products such as entitlements, service agreements, and warranties in quote line items, specifying start and end dates for agreements.
    • Quote and opportunity synchronization: Enables agents to keep opportunity records accurate by synchronizing updated quote information directly to associated opportunities.
    • Deprecations: Certain pricing-related columns in quote and quote line item tables are deprecated to streamline data management.

    Activation and Integration

    Quote Management is available for installation via the ServiceNow Store. It integrates seamlessly with related ServiceNow applications:

    • Customer Service Management: Provides full visibility into quotes using shared account, consumer, and product inventory data models.
    • Opportunity Management: Facilitates product recommendations and smooth conversion of sales opportunities to quotes.
    • Product Catalog Management: Enables catalog creation and product/service pricing for use in quotes.
    • Pricing Management: Allows pricing administrators to set and control pricing adjustments for complex product offers in quotes.
    • Order Management: Supports order fulfillment from quotes generated in Quote Management.

    Practical Benefits

    With these Xanadu release enhancements, ServiceNow customers can expect more accurate quoting through synchronization with opportunities, improved quoting flexibility with location-based filtering and bundled products, and better management of covered products. Integration with related applications ensures a streamlined sales-to-fulfillment process, increasing sales efficiency and customer satisfaction.

    The ServiceNow® Quote Management application enables your sales agents to generate and manage sales quotes for your customers. Quote Management was enhanced and updated in the Xanadu release.

    Quote Management highlights for the Xanadu release

    • Add covered products to a quote.
    • Synchronize quote information with an opportunity to help ensure that the information is accurate and complete.
    • Create sales agreements that contain configurable and bundled products and services.
    • Add location-based product eligibility, which enables products to be filtered in the catalog based on location.

    See Quote Management for more information.

    Important:
    Quote Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Xanadu release

    Sales agreement in quotes include product bundles
    Add a sales agreement to a quote that contains configurable product bundles with the ability to choose from available child offers and optional characteristics.
    Location function filters products and creates line items
    Location-based quoting is a new feature where line items can be created for different service or installation locations and agents can copy line items from one location to another. Agents can also filter products in the catalog by location.
    Add covered products to a quote
    As an agent, add covered products to quote line items. Covered products include entitlements, service agreements, and warranties. Adding a covered product to a quote enables you to add start and end dates for the agreements.
    Synchronize a quote with an opportunity
    As an agent, synchronize quote information to an opportunity. As quote information changes, use this function to update the opportunity with information from the quote to keep records accurate.

    Deprecations

    The following table columns are deprecated from Quote Management.
    Table 1. Deprecations for Quote Management
    Table name Column name
    sn_quote_mgmt_core_quote_line_item cumulative_monthly_recurring_price, cumulative_annual_recurring_price
    sn_quote_mgmt_core_quote total_monthly_recurring_price, total_annual_recurring_price, total_recurring_price

    Activation information

    Install Quote Management by requesting it from the ServiceNow Store.

    Related ServiceNow applications and features

    Customer Service Management
    The Quote Management application uses the ServiceNow® Customer Service Management account, consumer, and product inventory data model. Customer service agents have full visibility into the quotes created using Quote Management.
    Opportunity Management
    The ServiceNow® Opportunity Management application gives your sales agents and account executives with product recommendations for customers based on a needs analysis. You can seamlessly convert sales opportunities to quotes when the customer is ready.
    Product Catalog Management
    The Product Catalog Management feature in the Sales Customer Relationship Management application enables your catalog administrators to create product catalogs with pricing that enables agents to find and add products and services to sales quotes.
    Pricing Management
    The Pricing Management feature in Sales Customer Relationship Management enables your pricing administrators to set the pricing for products and services that are used in quotes. Pricing administrators also set the controls that enable your sales agents to adjust the pricing for complex product offers in quotes.
    Order Management
    Order and fulfillment agents can use ServiceNow® Order Management to fulfill customer orders created from the Quote Management application.