Dispute Rules Content Pack for Mastercard release notes
The ServiceNow® Dispute Rules Content Pack for Mastercard application provides a questionnaire for intake of dispute related information under various dispute categories as per Mastercard guidelines. Dispute Rules Content Pack for Mastercard is a new application in the Xanadu release.
Dispute Rules Content Pack for Mastercard highlights for the Xanadu release
- Run chargeback eligibility rules based on Mastercard rules.
- Determine the chargeback eligibility for Mastercard transactions by using the provided decision tables. The eligibility is based on the reason code, intake responses, and transaction data from the dispute.
See Dispute Rules Content Pack for Mastercard for more information.
Dispute Rules Content Pack for Mastercard features
- Decision tables
- Streamline dispute processing by validating Mastercard transaction details and questionnaire answers against the eligibility rules in the decision tables that are included in this application.
Changed in this release
- Updated references from questionnaire tables to intake tables in Card Operations
- Updated references from the old questionnaire tables to the new intake tables in Card Operations.
Activation information
Install Dispute Rules Content Pack for Mastercard by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Additional requirements
This application requires Financial Services Card Operations (sn_bom_credit_card).