Browser requirements for all Xanadu features and products

  • Release version: Xanadu
  • Updated June 10, 2026
  • 2 minutes to read

    • Cumulative release notes summary on browser requirements for Xanadu features and products.

    Several products have specific browser requirements. Review this information to ensure you are using the correct browsers and browser versions.
    Application or feature Details
    AI Search

    AI Search doesn’t support Internet Explorer.

    Advanced Work Assignment

    Advanced Work Assignment doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge -Chromium or one of the other supported browsers that are listed in Browser support.

    Agent experience for CSM

    ServiceNow workspaces don’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.

    Business Continuity Management
    Business Continuity Management requires the following browsers:
    • Google Chrome
    • Firefox and Firefox Extended Support Release (ESR)
    • Microsoft Edge Chromium
    • Safari 12.0 and later versions
    Case management for CSM

    ServiceNow workspaces don’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.

    Data management for CSM

    Starting with the Xanadu release, ServiceNow® Data Management doesn't support mobile devices and Internet Explorer. For more information, see Browser support.

    Digital End-User Experience

    For the web/SaaS application, enable the DEX browser extension for monitoring web/SaaS applications to collect various operational or performance-based metrics on your system. For more information, see .

    Next Experience

    Xanadu no longer supports Internet Explorer 11. You can't log in through that browser. The iOS version of Firefox is also not supported.

    Next Experience Developer (NED) Tools

    Download Next Experience Developer Tools from the Google Chrome Web Store.

    Now Assist

    Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn’t supported in Microsoft Internet Explorer.

    Now Assist AI agents

    Now Assist AI agents supports various browsers, including Google Chrome and Microsoft Edge. Now Assist AI agents isn’t supported in Internet Explorer.

    Now Assist in Virtual Agent

    Now Assist in Virtual Agent supports various browsers, including Google Chrome and Microsoft Edge. For more information, see Browser support.

    Operational Resilience
    Business Continuity Management requires the following browsers:
    • Google Chrome
    • Firefox and Firefox Extended Support Release (ESR)
    • Microsoft Edge Chromium
    • Safari 12.0 and later versions
    Policy and Compliance Management
    GRC: Policy and Compliance Management requires the latest public release and two previous release versions of the following browsers:
    • Google Chrome
    • Firefox and Firefox Extended Support Release (ESR)
    • Microsoft Edge Chromium
    • Safari 12.0 and later versions
    RPA Hub

    ServiceNow workspaces don’t support mobile devices. For more information about the list of supported browsers, see Browser support.

    Service Portal

    The Xanadu release doesn't support Internet Explorer 11.

    The iOS version of Firefox doesn’t support Service Portal pages.

    For more information about Service Portal browser support, see Browser support.

    UI Builder

    Internet Explorer isn't supported for UI Builder.

    Virtual Agent

    Virtual Agent supports various browsers, including Google Chrome and Microsoft Edge. For more information, see Browser support.