Operational Resilience release notes
The ServiceNow® GRC: Operational Resilience Workspace application supports organizations in keeping business services running during adverse events like pandemics, severe weather, or cyber attacks. Operational Resilience was enhanced and updated in the Xanadu release.
Operational Resilience highlights for the Xanadu release
- Monitor business service resiliency from start to finish, with a focus on operational risk and compliance.
- Identify and report operational vulnerabilities from Employee Center or Operational Resilience Workspace. Address these vulnerabilities through procedures such as reporting, assessing impact, evaluating criticality, managing issues, and planning treatments.
- Use the Digital resilience third-party registers application to establish, update, and manage contractual arrangements between the financial entities and Information and Communication Technology (ICT) service providers.
- Export the records for regulators and auditors in Microsoft Excel format by using the Microsoft Excel upload capability in Digital resilience third-party registers. Similarly, you can import the records from external sources by using the Microsoft Excel download functionality.
See and for more information.
New in the Xanadu release
- Address operational vulnerabilities through reporting, assessing impact, evaluating criticality, managing issues, and planning treatments in Operational Resilience Workspace. Report operational vulnerabilities by using either Employee Center or Operational Resilience Workspace.
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Comply with Digital Operational Resilience Act (DORA) regulation requirements by creating contractual arrangements between the financial entities and the ICT service providers in Digital resilience third-party registers. The ICT third-party service provider records are maintained in Digital resilience third-party registers for DORA compliance.
Add or modify the records in bulk or individually for assessments, branches, contracts, functions, legal entities, supply chains, third parties, or third-party engagements. Export the records to Microsoft Excel format for the European Union to streamline the auditing process as per the regulation. You have the option to import the records from external sources into the Digital resilience third-party registers application.
UI changes
- The Operational vulnerability module is now part of the List view in Operational Resilience Workspace.
- The Digital resilience third-party registers module is now part of the List view in Operational Resilience Workspace.
Changed in this release
- The Operational vulnerability related list has been added to the following modules in the List view:
- Importance and impact tolerance assessment
- Scenario analyses
- Self attestations
- Services
Activation information
Install Operational Resilience by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Browser requirements
- Google Chrome
- Firefox and Firefox Extended Support Release (ESR)
- Microsoft Edge Chromium
- Safari 12.0 and later versions
Accessibility information
Improved screen reader and translation support by adding ARIA button labels, tooltips, and alt text to the Operational Resilience Workspace. This support provides an explanation for button actions and identifies tooltip text to be translated.