Accessibility and conformance

  • Release version: Xanadu
  • Updated September 13, 2024
  • 1 minute to read

    • View a summary of accessibility updates and improvements completed for the Xanadu family release. Learn which Voluntary Product Accessibility Template (VPAT) was used to create Accessibility Conformance Reports (ACRs) for ServiceNow® products and where to access them.

    Release Highlights

    Key features in the Xanadu Release include:

    Next Experience and Configurable Workspace Improvements

    • Leverage upgraded components in Configurable Workspaces and Next Experience to strengthen WCAG 2.1 Level AA conformance and provide a more inclusive experience for all users.
    • Accelerate usability of the Platform for those who experience low vision or use Assistive Technology (AT) through increased zoom capabilities, implementing Reflow (400% zoom), improving the contrast of text and images, adding alternative text to images, and refining the labeling of controls.
    • Accessibility enhancements to the following Configurable Workspaces:
      • Workforce Optimization for Customer Service
      • Field Service Management Dispatcher Workspace
      • Workforce Optimization for Field Service Workspace
      • Agent Workspace for HR Case Management
      • Service Operations Workspace for IT Service Management
      • IT Service Management Digital Portfolio Management
      • Workforce Optimization for IT Service Management
      • IT Service Management DevOps Change Velocity

    New features and other improvements

    • Document Services - Accessibility support for document conversion from DOCX to PDF. New PDF accessibility tags define the document's structure and provide a logical reading order, making it easier for users to navigate, understand, and interact with converted PDF documents.
    • TinyMCE Upgrade - Upgrades to TinyMCE from v5 to v6.8.2, providing improved formatting options and editing, as well as extended functions for users to format their content.
    • Resolved potential limitations that could hinder AT users from accessing content, navigating applications, or using certain features. These improvements are aimed at helping users who rely on a keyboard or other AT devices.

    Product Accessibility

    A Voluntary Product Accessibility Template (VPAT) is a globally recognized reporting format used to evaluate the accessibility of a product or service. ServiceNow uses the international version of the VPAT to create Accessibility Conformance Reports (ACRs). ACRs are available for the currently supported ServiceNow releases.

    For a full list of available accessibility conformance reports, see Accessibility conformance reports.