AI Search release notes
The ServiceNow® AI Search application provides a consumer-grade search experience for ServiceNow AI Platform® users. AI Search was enhanced and updated in the Xanadu release.
AI Search highlights for the Xanadu release
Xanadu Patch 3:
- Expand search recall by indexing content from knowledge blocks.
Xanadu:
- Surface information across multiple CMDB tables with NLQ Genius Results.
- Increase search precision for Japanese phrases that include nakaguro (中黒, middle dot) characters.
- Scroll through multiple Genius Result answer cards in a carousel to select the most actionable answer for your question.
See for more information.
Important information for upgrading AI Search to Xanadu
Xanadu Patch 3:
- After you upgrade to Xanadu Patch 3 from an earlier release, make knowledge block content searchable by reindexing all your indexed sources that include knowledge articles. For details on reindexing, see or .
Xanadu:
After you upgrade to Xanadu from an earlier release, perform the following steps to add the Dashboards, data visualizations, and KPIs navigation tabs to global search results in AI Search for Next Experience:
- Update the AI Search for Next Experience ServiceNow Store application to version 4 or later. For update instructions, see .
- Commit the update set provided in the AI Search for Next Experience 4.0 PAR tables update sets (KB1644544) article in the Now Support Knowledge Base. To learn more about update sets, see System update sets.
New in the Xanadu release
- (Xanadu Patch 9) Improve semantic search with third-party embedding models
- Use custom and third-party embedding models supported by the AI Search RAG application to generate more accurate and relevant semantic search results.
- (Xanadu Patch 3) Knowledge block content indexing
- When you index knowledge articles for search, AI Search now includes content from knowledge blocks to improve search recall.
- NLQ Genius Results support searching for multiple CMDB tables
- When your search includes terms that could match multiple CMDB tables, NLQ Genius Result answers display a drop-down list of potential CMDB table matches for each affected term. Use these drop-down lists to select the CMDB tables that you want to surface information for.
- Middle dot support for Japanese
- Increase search precision for Japanese phrases that include nakaguro (中黒, middle dot) characters. When indexing Japanese text or searching in Japanese, AI Search preserves individual terms separated by a nakaguro instead of merging them into a single term.
UI changes
- Service Portal and Virtual Agent display Genius Result answer cards in a carousel
- When a search returns multiple Genius Result answers, Service Portal and Virtual Agent display Genius Result answer cards in a carousel instead of a list. The modified UI lets you scroll through multiple Genius Result answers while keeping your search query's regular results more accessible on the results screen.
Changed in this release
- Facets display refinement filters in the search user's language
- When displaying reference field values as facet refinement filters, AI Search uses field value translations for the search user's language if available. If no translations are available for the user's language, AI Search uses translations for the system language.
- Late binding security implementation preserves correct click rank search signals
- When late binding security removes inaccessible results, click rank search signals correctly reflect the final result ordering.
Deprecations
Starting with the Now Assist in AI Search 8.0 release, the External Content Q&A Genius Results feature is being prepared for future deprecation. It will continue to be supported until it is deprecated. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
Activation information
AI Search is a ServiceNow AI Platform feature that is active by default.
Browser requirements
AI Search doesn’t support Internet Explorer.
Localization information
AI Search supports international languages. For details of language support by feature, see .