On-Call Scheduling release notes
The ServiceNow® On-Call Scheduling application helps you verify that dedicated support team members are available to resolve issues when they occur. On-Call Scheduling was enhanced and updated in the Xanadu release.
On-Call Scheduling highlights for the Xanadu release
- Reduce and resolve gaps in on-call shifts more efficiently with the new 2024 schedule engine.
- Reduce the time required to add, remove, or move members from a shift more efficiently.
- Confirm member continuity with the new schedule engine.
See for more information.
Changed in this release
- The new 2024 schedule engine offers a more efficient and improved experience for managing your schedules and shifts. On-Call Scheduling supports an automatic upgrade to the new schedule engine.
- The new schedule engine introduces the following enhancement:
- Shift support to resolve gaps resulting from member placement.
- Resolve daily rotation gaps, caused by adding or removing members, holiday schedules, or extra time.
- Verifies user continuity based of the last on-call member from the previous schedule.
- Improved performance by reducing the time required to add, remove, or move members.
Activation information
On-Call Scheduling is available with activation of the ServiceNow AI Platform
On-Call Scheduling plugin (com.snc.on_call_rotation). For details, see . Activating this plugin activates the following third-party libraries:
- FullCalendar library
- DHTMLX scheduler
Note:
The On-Call Scheduling (com.snc.on_call_rotation) plugin is active by default for zBoot customers.