Skills Intelligence release notes

The ServiceNow® Skills Foundation application provides an overview of skills-related data and enables admins to work on Job architecture data from a single location. Skills Foundation was enhanced and updated in the Xanadu release to provide enhanced visibility into employee skill activities across a range of Talent Development products.

Skills Foundation highlights for the Xanadu release

• View activity insights to gain more information on completed and in-progress activities related to skills. This focus on completed and recent activities allows you (managers) to track meaningful engagement and ensures data relevance in skill assessment. Activity insights are available both to the employee via Conversations and to the manager via Manager Hub.
• As a mentee, share mentoring information with your manager to help them validate your skill levels. As managers, access insights related to their assigned mentees’ skill-based activities (when shared with a manager).
• As an employee, receive prompts tied to skill-based activities, nudging you to self-rate and refresh your skill profile.
• View and edit the Company Job Architecture as a node map to get a better sense of job families and role groups and the skills related to each other in Skills Workspace.
• View recommendations for role groups and skills in Skills Workspace.
• Select a Role level directly from your Career profile in the Career hub in Employee Portal and add skills to your profile.
• Migrate to a more dynamic and interactive playbook experience within the Skills Workspace.

See Skills Foundation for more information.

Important:

Skills Foundation is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Skills Foundation features

Skills Workspace

See how the Job architecture is currently structured and how job families and role groups and the skills related to them through the Job architecture view in Skills Workspace. Get a sense of issues that need to be fixed by looking at the node map.

Select role groups and skills from the recommendations displayed in the Skills Workspace.

Select and update Role level and skills through an interface for employees in Employee Portal.

Import and review skills through a dynamic and interactive playbook experience called Skill imports.

UI changes

Skills Workspace

Job architecture icon for easy access has been added to the Skills Workspace main panel.

In the Lists menu, Skills onboarding is renamed to Skill imports under Import history.

Removed in this release

The Skills onboarding feature is removed and is replaced with Skill imports playbook experience. For customers who already have their data in Skills onboarding, download all the skills in the Ready for review state and re-upload them using the new import process. For more information, see .

Activation information

Install Skills Foundation by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

The Skills Workspace plugin (sn_skills_int_ws) must be installed to access the workspace experience.