Financial Services Operations Integration with Visa release notes
The ServiceNow® Financial Services Operations Integration with Visa application enables you to seamlessly integrate with Visa Resolve Online (VROL) (VROL) APIs using the Visa Spoke Actions to manage various dispute lifecycle events. Financial Services Operations Integration with Visa was enhanced and updated in the Xanadu release.
Financial Services Operations Integration with Visa highlights for the Xanadu release
- Handle various dispute lifecycle events including transaction searches, dispute case creation, questionnaire submissions, fraud reporting, and more.
- Utilize data model elements to capture and store information used in subflows for seamless integration.
See Financial Services Operations Integration with Visa for more information.
Important:
Financial Services Operations Integration with Visa is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New in the Xanadu release
- Updated subflows for Visa Resolve Online (VROL) 24.2 revision
- Updated the following subflows to support the changes in the Visa Resolve Online (VROL) (VROL) release 24.2 revision:
- Look up Case Details
- Submit Fraud Report
- Update Case Resolution Status
Changed in this release
- Visa Resolve Online (VROL) version 25.1 updates
- Updated the following subflows to align with Visa Resolve Online (VROL) release 25.1 revision changes:
- Submit dispute questionnaire
- Submit fraud report
Activation information
Install Now Assist for FSO by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.