Better together with other ServiceNow applications

  • Release version: Yokohama
  • Updated August 10, 2026
  • 2 minutes to read
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    Summary of Better together with other ServiceNow applications

    The integration of Strategic Planning with other ServiceNow applications enhances the capabilities of portfolio and product managers by streamlining planning, collaboration, and release management. These integrations enable better alignment with business strategies, improved tracking, and more effective execution of strategic priorities and product enhancements.

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    Key Features

    • Strategic Planning with AI Control Tower workspace:
      • Track and monitor strategic priorities, goals, targets, and execution items related to Artificial Intelligence by categorizing them appropriately in the Strategic Planning Workspace.
      • The AI Control Tower workspace features an AI strategy tab with widgets displaying AI strategies, goals, targets, costs, prioritized work, and RIDAC details.
    • Strategic Planning with Digital Product Release workspace:
      • Product managers can align product enhancements with business strategy and view associated planning items directly in the Release scope page’s Planning items tab, facilitating easier release management.
    • Strategic Planning with Collaborative Work Management (CWM):
      • Enables planning, roadmapping, and goal association to CWM Boards within portfolio plans.
      • CWM Boards can be configured as planning items in various portfolio lenses including Organization, Project Portfolio, and Strategic Investments, making them accessible in Prioritization, Roadmap, and Goals pages.
    • Strategic Planning with Enterprise Architecture Workspace:
      • Enterprise architects can use the Business Capability lens to plan and prioritize work based on business capabilities or applications for better alignment with corporate architecture.
    • Strategic Planning with Digital Portfolio Management (DPM):
      • DPM managers gain access to roadmap planning, enabling optimized portfolio performance monitoring and informed budgeting by prioritizing backlogs and managing roadmaps of business applications.

    Key Outcomes

    • Improved visibility and tracking of AI-focused strategic initiatives through the AI Control Tower workspace.
    • Streamlined release management by integrating planning items with digital product enhancements.
    • Enhanced collaboration and goal alignment across teams using CWM Boards integrated into portfolio plans.
    • Better alignment of enterprise architecture with business capabilities for strategic decision-making.
    • Optimized portfolio performance and budgeting through integrated roadmap planning with Digital Portfolio Management.

    The integration of Strategic Planning with other ServiceNow applications helps portfolio and product managers to optimize planning, collaboration, and release management for their products.

    Strategic Planning with AI Control Tower workspace

    The ServiceNow® AI Control Tower workspace enables you to track and monitor all your strategic priorities, goals, targets, planning items, and execution items—projects and demands categorized as Artificial Intelligence in the Strategic Planning Workspace.

    Populate the Type field for strategic priorities, the Category field for goals, and the Investment type field for planning items with the Artificial Intelligence option to monitor their progress in the AI Control Tower workspace. For more information, see Create a strategic priority, Create a goal, and Add a planning item.

    When AI Control Tower is installed, the AI strategy tab appears in the AI Control Tower workspace, featuring different widgets for AI strategies, goals, targets, costs of planning items, prioritized work, and RIDAC details. For more information, see .

    Strategic Planning with Digital Product Release workspace

    Using the Digital Product lens, product managers can plan, prioritize, and roadmap the work for digital products by aligning with the business strategy.

    As part of planning when you associate planning items with the product enhancement in the Strategic Planning Workspace, those associated planning items appear in the Planning items tab of the Release scope page in ServiceNow Digital Product Release workspace. This tab helps product managers track the status of the planning items associated with the product enhancements in the Digital Product Release workspace itself to ease the release management for their products. For more information, see Scope of a release.

    Strategic Planning with Collaborative Work Management

    With the integration of ServiceNow Collaborative Work Management (CWM) with Strategic Planning, you can plan, roadmap, and associate goals to Boards in a portfolio plan. By adding CWM Boards to a lens configuration, you can access them in the Prioritization, Roadmap, and Goals pages of a portfolio plan as planning items.

    The lenses supported to configure the CWM Board as a planning item are Organization, Project Portfolio, and Strategic Investments.

    For more information on integration of CWM with Strategic Planning, see Connecting CWM with Strategic Planning or Portfolio Planning. To learn how to update the lens configuration, see Create or modify a lens in Strategic Planning.

    Strategic Planning with Enterprise Architecture Workspace

    Using the Business Capability lens, enterprise architects can plan, prioritize, and roadmap the work based on business capabilities or business applications. For information on ServiceNow Enterprise Architecture Workspace, see Enterprise Architecture Workspace.

    Strategic Planning with Digital Portfolio Management

    Integrate ServiceNow Digital Portfolio Management (DPM) with Strategic Planning to provide DPM managers the access to roadmap planning. With this integration, you can:
    • Optimize portfolio performance by monitoring services and their performance levels in a comprehensive roadmap.
    • Make informed budgetary decisions and deliver shared outcomes by prioritizing backlogs and managing roadmaps of business applications.

    For more information, see Exploring Digital Portfolio Management.