Connecting EAP with Collaborative Work Management
Summarize
Summary of Connecting EAP with Collaborative Work Management
The integration between Enterprise Agile Planning (EAP) and Collaborative Work Management (CWM) enables organizations to unify strategic program planning with team-level execution within a single platform. This connection eliminates silos, enhances delivery predictability, and fosters end-to-end transparency across all agile levels.
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Program managers and release train engineers use EAP to define Program Increment (PI) objectives, align Epics, Features, and Stories, create sprints, manage cross-team dependencies, conduct PI retrospectives, and update roadmaps. Linking EAP with CWM allows product owners and team members to plan and execute sprints, manage agile stories alongside operational tasks (like incidents), track progress, and hold retrospectives within the same workspace.
This integration reduces context switching by ensuring that both planned and unplanned work remain aligned with strategic goals, enabling leadership to track progress against PI goals while teams retain flexibility to adapt to changing priorities.
Workflow
- An EAP administrator connects an EAP team to CWM, which automatically creates a new Space and Board within the CWM workspace for that team.
- Existing work items assigned to the EAP team are imported to the new CWM Board using Connected Work filters.
- The CWM Board enables a sprint planning view showing current work items and sprints synchronized from EAP.
- Teams require proper access and must be assigned the CWM user role ([sncwm.cwmuser]) to interact with CWM.
- Teams can create, manage, and update work directly in CWM, with progress reflected back on the EAP Agile Team dashboard.
Managing Sprints
- Existing sprints and their scheduled work from EAP automatically sync to CWM and appear in the Sprint Planning view.
- Teams update work status and can mark sprints as complete directly in CWM; incomplete work items can be moved to the backlog or subsequent sprints.
- New sprints must be created in EAP; once created, they sync to CWM, allowing teams to schedule work into these sprints from CWM.
Enhance visibility and streamline planning for your Agile teams by connecting Enterprise Agile Planning (EAP) with Collaborative Work Management (CWM).
Overview of EAP-CWM connection
The EAP-CWM integration enables organizations to connect strategic program planning with team-level execution in a single system, eliminating silos and improving delivery predictability.
Using EAP, program managers and release train engineers can define Program Increment (PI) objectives, align Epics, Features, and Stories, create sprints for teams, and manage cross-team dependencies. After completing a PI, they can conduct PI retrospectives and update roadmaps for the next cycle. These capabilities ensure that enterprise priorities are clearly structured and traceable across all levels.
By linking EAP to CWM, product owners and team members can plan and execute sprints, manage agile stories alongside operational tasks such as incidents. They can also track progress and hold team-level retrospectives, all within the same workspace.
This connection between the applications reduces context switching and ensures that both planned and unplanned work is accounted for, without losing alignment to strategic goals. The result is end-to-end transparency where leadership can track progress against PI goals through EAP, while teams maintain flexibility to adapt to changing priorities.
Workflow of EAP-CWM integration
- EAP admin connects an EAP team to CWM. See Connect an EAP team with CWM.
- A new Space and Board are created for this EAP team in the CWM workspace.
- Existing work items assigned to this EAP team are brought over to the newly created CWM Board through Connected Work filters.
- Sprint planning view is enabled for this CWM Board where the existing work items and sprints are automatically shown.
- Check team's access to CWM and provide the CWM user [sn_cwm.cwm_user] to all team members.
- EAP team can start creating more work, manage current work, and update progress directly from the CWM Board. See Sprint planning in CWM.
- The team's progress and work status is reflected back on the Team dashboard in the EAP workspace. See EAP Agile Team dashboard
Creating or managing sprints for EAP teams in CWM
For EAP teams integrated with CWM, existing sprints and their scheduled work automatically sync to CWM. These details are displayed in the Sprint Planning view on the CWM Board.
As the team progresses through assigned work, they can update the work status directly in the Sprints section. The sprint can be marked Complete from this view and any incomplete work items can be moved either to the backlog or the next sprint, if it exists.
New sprints for the team must be created in EAP. After creating new sprints in EAP, they will sync to CWM, allowing the team to schedule work into these sprints from CWM.