Analytics for external content connectors

  • Release version: Zurich
  • Updated October 23, 2025
  • 2 minutes to read
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    Summary of Analytics for External Content Connectors

    The Analytics feature for external content connectors provides essential metrics that allow ServiceNow customers to monitor and evaluate the performance of their connectors over time. This functionality is accessible via the Analytics tab within the connector editor, enabling users to understand how effectively their content connectors are functioning in relation to the AI Search index.

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    Key Features

    • Date Range Filter: Users can specify the reporting period for analytics using the interactive Date range filter.
    • Document Statistics: Metrics include:
      • Documents Indexed: Visualizes the number of documents indexed over time.
      • Quota Usage: Shows current indexing status versus limit with a progress bar.
      • New, Updated, Discovered, Indexed, Deleted, and Skipped Items: Each category provides scores and trends to track changes over the selected date range.
    • Crawl Statistics: Metrics include:
      • Crawls Executed: Histograms display successful and failed crawl counts over time.
      • Document and User Permission Crawls: Dual scores indicate successful versus failed crawls for both content and user permissions.

    Key Outcomes

    By utilizing these analytics, ServiceNow customers can gain clear insights into the operational efficiency of their external content connectors, identify potential issues, and ensure optimal performance in indexing. This not only enhances search capabilities but also supports informed decision-making regarding content management strategies. Customers can expect to track performance trends, manage their indexing limits effectively, and address any crawling errors that may arise.

    Metrics that show how your external content connector has run over time.

    You can view analytics for an external content connector by navigating to the Analytics tab in the connector editor. For more details on this procedure, see Review analytics for an external content connector.

    Date range

    Use the Date range interactive filter to specify the reporting time period for all external content connector analytics reported on this page.

    Document statistics

    Metric Description
    Documents indexed Timeseries visualization: Graph shows the number of items (documents with searchable content and metadata) the connector retrieved that were included in the AI Search index for each date in the selected date range.
    Quota usage Single score with progress bar:
    • First value shows the number of items the connector retrieved that are currently included in the AI Search index.
      Note:
      Deleted items are not deducted from this quota usage figure.
    • Second value shows the indexing limit for the connector.
    • Progress bar shows how close the connector is to its indexing limit.
    New Single score with trend:
    • Score shows the number of new items the connector added to the AI Search index in the selected date range.
    • Trend shows how this score changed in the selected date range as compared with the previous time period.
    Updated Single score with trend:
    • Score shows the number of items the connector updated in the AI Search index (to reflect content and metadata changes) in the selected date range.
    • Trend shows how this score changed in the selected date range as compared with the previous time period.
    Discovered Single score with trend:
    • Score shows the number of items the connector processed in the selected date range.
    • Trend shows how this score changed in the selected date range as compared with the previous time period.
    Indexed Single score with trend:
    • Score shows the number of items the connector fed to the AI Search index in the selected date range.
    • Trend shows how this score changed in the selected date range as compared with the previous time period.
    Deleted Single score with trend:
    • Score shows the number of items the connector deleted from the AI Search index in the selected date range.
    • Trend shows how this score changed in the selected date range as compared with the previous time period.
    Skipped Single score with trend:
    • Score shows the number of items skipped due to processing errors in the selected date range.
      Note:
      This number does not include items excluded by crawl settings specified for the connector.
    • Trend shows how this score changed in the selected date range as compared with the previous time period.

    Crawl statistics

    Metric Description
    Crawls executed Timeseries visualization:
    • Histogram area chart shows the number of successful crawls run for the connector for each date in the selected date range.
    • Histogram line chart shows the number of failed crawls run for the connector for each date in the selected date range.
    Select an individual crawl's name from the histogram legend to hide its entries from the histogram or display them again.
    Document crawls Dual score:
    • First value shows the number of successful content crawls run for the connector in the selected date range.
    • Second value shows the number of failed content crawls run for the connector in the selected date range.
    User permission crawls Dual score:
    • First value shows the number of successful user permission crawls run for the connector in the selected date range.
    • Second value shows the number of failed user permission crawls run for the connector in the selected date range.